ABOUT YOU Nederland Reviews 

Delivery and products where fine. The sweater i sent back was never reimbursed. 20 mails later, no response anymore luckily only 10€ lost...
Would never order there again

Ordered and returned a number of things in January. email dated January 28 with confirmation of return. would get my money back within a few days..
After 14 days I called again and said, "Sorry, madam, there was a glitch in our system that meant no refunds were made."
Sorry? and no notice is given of this? It seems logical to me that the customer is informed if the payment system is down for 2 days! So if I hadn't called, I would have never gotten my money back!
I have now been trying to get my money back for 16 days and every time I get a new excuse. Tried to contact them several times by email (no answer) and have now called 5 times. Now I have to wait another few days until it is 'through the system'
it's outrageous! I was always happy about you, but this is not okay. This is just a scam!

ABOUT YOU is not to be trusted. Placed an order Jan 30th and as of February 27 not received. When I contacted customer service it took a week for a reply and they provide the same information I already have (tracking number) and do not address my specific concerns (no updated tracking information in > 5 days). They simply push you off to say if not delivered in another 8-12 business days get back to us. Um - NO. Waiting > 35 days for an order is not mentioned ANYWHERE on their site.
I would give 0 stars but unfortunately not an option.
Will be making a credit card challenge since 3 different emails to "customer service" did not provide any useful assistance.
Would not buy from here ...

This is the worst online shop ever! After prox. 75 emails and a lot of calls. we didn't receive any money back and we talking about an order from 17-12-2024 this is outrageous from a big company. Never will buy again, I will not recommend this.

Horrible cutomer service, ordered few items never received, waiting for money return…….

Beautiful
Perfect
Free
.

Sent me the wrong item. Since the return procedure seemed complicated to me (couldn't really be bothered for 30 euro) I contacted them to ask for some sort of compensation or easy return. Didn't get it though, the lady on the other end was nice though and I got a 20% discount coupon a month later in the mail for the pants category. Wouldn't dream of ordering again (maybe if they sent a better discount coupon).

Drop ship co, without a firm business plan. Their only plan is to grab your money. Living thousands hanging is completely ok with them. You should shop locally again, get zero headaches.

I ordered a pair of dr. Martens shoes and they could not tell me when they I will receive them. When finally I got them it was late. I tried them and when I started to walk , after 5 minutes I heard a noise from the left shoe. I double checked the next day and the same happened. I sent them back and they sent me one discount voucher for a limited time. I sent them to ask cause I wanted to be sure that I will not get the same pair again as there were just 2 pairs left. I made the order again and I received the same pair or a pair that had the exact same problem. I will not order again from Aboutyou.

I order something on 23 December, due to an error in their system my order was not processed but I paid for it. Till now I call them 6 times, each time customer service is saying that I will get an email to fill in my information, or that the refund was send,and I never got nothing.

Still waiting for my order I have placed on the 23rd December 2024. It was supposed to be a birthday present I wanted to give on the 13th Jan 2025 !!!! I have received 2 or 3 updates so far postponing the delivery date. The last update I received about my order was saying that the delivery date would be on the 15th January. Today we have 16th Jan. I have been in contact with both ACS and about you and none of them can tell me where the order is. ACS representative just told me that is due to a lot of orders…. Other websites have many orders to ship as well including BestSecret and we always get our orders on time !!
It is very upsetting and unprofessional. :( I never had issues when ordering from other sites.

Ordered on the 28th Dec received an email saying it was shipped however the shipping number was fake its been 16 days and 4 emails and they cannot tell me where my order is just keep getting generic sorry email back with no information, rubbish customer service how can they not know where their shipments are, they take your money fast enough.... do not buy

Highly satisfied with About You. I order on this site for several years now, and I have never had any issue. Delivery on time. They propose great deals. The best for me.

Thiefs!! They claimed that they have send me a 500eu dress. Which i didnt receive. Never received my money back and very rude customer service which were totally not helpfull.

This for aboutyou.bg.They sent me the wrong boots of disgusting quality, after I returned them, more than three weeks passed and they did not refund my money, they told me that they refused to accept the return and returned the boots to me and sent me an invalid tracking number, now I have neither boots nor money! This is fraud and robbery, I even assume that some employee deliberately replaced the boots and now refuses to accept them back. The customer service employees are completely useless, they even hung up on me saying that they do not know why there is a refusal to return and they cannot help me. The law says that they are obliged to accept my return, now I will deal with the institutions, shame how they allow themselves to lose a long-time customer who has never even returned before.

I placed an order with AboutYou on 24/11/2024 (aynl-545-304302169), and the entire experience was a nightmare. I never received my package, and aboutyou refused to give me a refund! The way the situation was handled was unacceptable.

The delivery service, PostNL, initially said my package would arrive on 28/11/2024, but the status kept changing. First, they claimed they would deliver it to my address. Then, because it was busy, they said they’d deliver it to a pickup point—but couldn’t because all pickup points were full. They tried another pickup point, but that was full too. After that, they said they would deliver it to my place again, but “it was too busy,” so they couldn’t. Finally, they said they would return the package to the sender.

When i asked aboutyou to contact the courier, then
postnl deleted all these updates on their systems (Luckily i took pictures of all these status updates and have all the evidence about it), and claimed the package was already delivered 27/11, when I asked where, they gave me an address which wasn’t mine. When I asked again AboutYou to contact PostNL because the address they said they delivered it was obviously not mine, THEY CHANGED THE STORY AGAIN saying the package was delivered to me a day before the scheduled delivery date—something that makes no sense unless they have a time machine.

I never got an answer on how it is possible for them to claim a delivery day on 27/11 when in reality there were delivery attempts between 28/11 - 4/11? This makes no sense!! And how is it possible that aboutyou is not questioning that and treat this like it is a normal situation?

Throughout this process, I repeatedly contacted both PostNL and AboutYou.
The BIGGEST disappointment was AboutYou customer service. Instead of challenging the delivery company on their contradictory updates which made absolutely NO SENSE. AboutYou chose to accept their claims without question. They REFUSED TO PROTECT ME as their customer, DENIED ME A REFUND, DENIED TO SEND ME THE PACKAGE I PAID FOR, and showed no willingness to resolve the issue. They just wanted to close the case ASAP - just because they could't challenge postnl and find a solution with them.

After nearly a month of frustration, I finally received an email stating that the package had been returned to AboutYou’s warehouse. This proved that the package was never delivered to me in the first place. Despite this, I never received an apology for the stress, inconvenience, or for being doubted during the entire ordeal!!!! I spent hours and hours on phone waiting lines, sending messages , and trying to explain them this story which was so complicated - exactly because postnl made it as such, by changing their story all the time!!

AboutYou FAILED to manage this situation properly, showed no accountability, and treated me unfairly. I would not recommend ordering from them.

Bonus point: The same thing happened with my boyfriend's order, which was meant to be a birthday gift. PostNL failed to deliver it, and instead of taking any action to resolve the issue, they told us to place the order again—this time at the current prices, which were double what we originally paid. Ridiculous!

It’s such a shame to see a company treat customers this way, especially since they have a great selection of clothes.

Protect yourself and your money—if a package gets lost, don’t expect from them to protect you!

Refund missing for 35 days...
They keep telling me next week.
Apparently there was some bug in the system, and they conveniently forgot to trigger manual refund.
Do not know if it is more bizarre that refund transaction failed due to bug.. or the fact that aboutyou does not know about failed transactions...

I ordered an item on 25/11.
I received the parcel on my name on 05/12. Once opened, I found a cheaper item of someone else from a different country with his personal details and I’m sure that someone received my order.
What’s outraging is that I contacted the company by email and phone, they asked me for some verification and photos to forward it to the responsible department and I still haven’t heard any news of them on 11/12. I know mistakes can happen but there is no after sales aid to help you!

Terrible service and crazy dynamic pricing. I sent jeans back on 3 October and got a mail two months later telling me I sent them back in a damaged state, with no other info. Seriously?! They were exactly as they'd been when I received them. They also sent me another pair of jeans that had been noticably altered, missing tags, and we're pressed by a cleaner. How did that slip through and my normal jeans were marked as not OK? I will not shop here anymore.

WORST SITE EVER! DONT TRUST THEM!THEY WANT JUST STEAL YOU