Absolute Collagen Reviews 

4,230
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 688 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, frequently reporting improvements in skin appearance, hair condition, and nail strength. Many also highlight the pleasant taste and ease of use, alongside prompt delivery and excellent customer service. Reviewers often appreciate loyalty benefits and straightforward subscription management. However, some people were dissatisfied with certain aspects. A few noted no significant changes or experienced negative skin reactions like burning or rashes. Others found the taste of some products unpleasant. Additionally, some customers mentioned issues with subscription delivery timing and reported poor customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the products as outstanding... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over difficulties... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, prompt, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting prompt and on-time arrivals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,230)

658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I like the product the service is very…

I like the product the service is very efficient and seamless the price is expensive which may put me off for f l had to cut back this would be the first to go

April 27, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate your feedback and are glad the service was efficient. We acknowledge your concern about the price and how it might affect future decisions.

Rated 3 out of 5 stars

Early days

Early days maybe ,been taking the powder for about 8weeks can't say I see any improvement in skin or hair I will give it a little longer and hope for better things .maybe expecting too much for over 70s

April 20, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate your feedback and time. Results can vary, and we're sorry you haven't seen the improvements you hoped for in your skin or hair. We value your patience as you continue using the product.

Rated 5 out of 5 stars

The products are amazing

The product is amazing. A great investment for one self. Subscription is each to set up, delivery is always well packaged and on time. Support should you require is excellent customer service, just a first class company with a multitude of products of excellent standards. Very Happy customer.

April 26, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you find our product amazing and a worthwhile investment! We appreciate your positive feedback regarding the easy subscription setup, reliable delivery, and excellent customer support. It's great to know you're a very happy customer!

Rated 5 out of 5 stars

Absolute Collagens neck cream is the…

Absolute Collagens neck cream is the best! Even better than Trinny’s.

Great products.

I love the powder supplement, much nicer than the gel. However, I do prefer the old style packaging of the powders as they could go through your letterbox, the new boxes can’t so subscriptions need to be put on hold if away when renewal occurs.

April 19, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you find our neck cream to be the best and that you love our powder supplement! We appreciate your feedback regarding the packaging change and the inconvenience it may cause. We'll certainly consider this.

Rated 3 out of 5 stars

Good, but needs attention

This company's product is good, but not without flaws. The first and really important thing to note is there are many reviews and rankings on the "best" collagen of this year and the last which plainly state the pages are sponsored by AC, and AC is of course at the top of the list. This shouldn't be necessary for a product that speaks for itself and it was a little off putting, but I tried it due to the 40% off special offer.

I bought the tinned 28 day supply of collagen powder. It actually didn't last 28 days using the provided scoop, so that needs addressing. It smelled more fishy as the weeks went on, and some days I could taste fish in my mouth or on my breath after consumption. AC boast their product has zero fishiness, which just wasn't true in my experience. When marine collagen does taste or smell, this is symptomatic of either a poor product, or poor manufacturing. Personally, I think it was a manufacturing issue, because even without using this for a full 28 days (because it ran out) my skin already looks noticeably different. It's brighter, lines are drastically reduced and it looks all round smoother, so the issue here really does not lie with the product itself.

I will be moving on to another brand due to the shortfall in a 28 day supply + fishy smell, and because there are brands with a higher dose of collagen in each serving, but I can't fault the results.

April 26, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Stacey,

Thank you for your feedback. We're sorry to hear of the experiences you've advised.

I've sent a request for some additional information, as we would love to look into this further for you.

In the meantime, if you need any support please reach out to our Customer Service Team via care@absolutecollagen.com, and we'll be more than happy to support!

Rated 5 out of 5 stars

I'm really liking this product

I'm really liking this product! I think it's contributing to the way I'm feeling about myself, and in turn making me feel so much better....5 stars 👍

April 21, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We're so glad to hear that our product is contributing to your positive self-perception and overall well-being! Thank you for sharing your wonderful experience with us.

Rated 1 out of 5 stars

Beware starting a subscription as you…

Beware starting a subscription as you won't be able to cancel it easily; it isn't possible to do so via the Absolute Collagen website and they want you to call them, no doubt so they can give you the hardsell..really annoying experience and so out of line with most other subscription models. Also don't expect a reminder email that your subscription payment is due to come around, like most reputable companies now do. Give the subscription option a miss!

April 23, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Catherine, thank you for taking the time to leave us a review. We’re really sorry to hear you’ve not had the best experience with us.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to but I'll be sure to pass your comments onto our team.

I have requested some additional information on here so I can ensure your subscription is cancelled.

Rated 5 out of 5 stars

Excellent customer service

I had a bit of an issue with my subscription but the service from David and Chris was excellent and also the lady who was so helpful on the phone whose name I forgot to take all of which are a credit to your company thank you all for help

April 7, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate you bringing the subscription issue to our attention. We're happy to hear that the team provided excellent service and were helpful. Thank you for your positive feedback; it means a lot to us.

Rated 3 out of 5 stars

Not seen a difference yet but still…

Not seen a difference yet but still early days, I find the consistency of the liquid thick so I add it to a yogurt drink or smoothie, goes down much better.
Do they work? only time will tell 🤞

April 16, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate your feedback and are glad you found a way to incorporate it into your diet. We know that it can take time to see results, and we appreciate your patience.

Rated 5 out of 5 stars

Fantastic response to my issue

Fantastic response to my issue. Feel really valued

April 13, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that our response addressed your issue well. We appreciate your feedback and value you as a customer.

Rated 5 out of 5 stars

Best product i’ve ever ordered

Best product i’ve ever ordered. From first order SCULPT PRO i get gift from company because of my subscription.Thank you

April 20, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you consider our product the best you've ordered! We appreciate your subscription and are glad you enjoyed the gift. Thank you for your feedback!

Rated 5 out of 5 stars

Would recommend

Fast efficient service

April 20, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Thank you for your feedback! We're glad to hear that you have had a positive experience with our team!

Rated 1 out of 5 stars

Avoid

The absolute collagen sachets taste awful. I received their neck and dec cream, eye cream and facial serum as a bonus with my subscription. Tried them. Big mistake. Woke the next day red, itchy and swollen. Had to consult GP the reaction was so severe as it led to numbness in the mouth. Thankfully high strength antihistamines worked. Skin peeling now. Nothing helpful from Customer Services. For a dermstplocally advertised product I am wondering what is jn it to react so badly when I have never had that with other creams before.

April 16, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Annerle,

Thank you for your feedback. We're so sorry to hear that you've had a reaction to our Neck and Dec Cream! We recommend that a patch test is conducted prior to use to ensure that it is suitable for your skin.

We can see that you have been in touch with a member of the team, so please rest assured that we will be in touch with more information regarding the ingredients.

Rated 5 out of 5 stars

Free gift with first order

Free gift with first order of mango and pineapple sachets . Lovely wash bag, eye sleep mask, nail file , serum, face cream, neck and dec cream and eye cream. Little goes a long way. I was going to cancel my subscription after the first simply due to cost but they refuced the rolling fee by 10 pounds moving forward. If you can do that then it should be cheaper anyway, and for those who dont know this they are paying nearly 200 pounds a year more than us that do. Slight issue wuth second delivery as in it arrived 2 days after last box ended which defeats the use of a subscription. Either way I didnt want to cancel as im already seeing a difference . Face feels more taut. Im 47 and was worried about sagging jowls but there is definately more tightness now. Ive also noticed my grey hairs are getting less. I was having to colour my hair every 3 weeks for re growth of scattered greys but ive gone 5 weeks now . I have read collagen can help with pigment loss by slowing it down. I dont subscribe to beauty products normally as they can be a fad but im genuinely pleased with this product

March 20, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate you sharing your experience! We're happy to hear that you enjoyed the free gift and are seeing positive changes in your skin and hair. We acknowledge your concern regarding the subscription cost and the timing of your second delivery. Your feedback is valuable as we strive to improve our service.

Rated 5 out of 5 stars

Excellent customer service

I have used absolute collagen in the past and have found it to be a very good product .
I have set up a new subscription and I am waiting on my order.
The customer service from Biancha was excellent .

April 20, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you've had a very good experience with our product in the past. We appreciate your positive feedback and are glad to hear the customer service was excellent.

Rated 5 out of 5 stars

Very efficient renewal regime

Very efficient renewal regime. Too early to say if the effects are worthwhile, but the collagen is easy to take and the taste is not unpleasant.

April 11, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate you sharing your thoughts! We're happy to hear that the renewal process was efficient and the collagen is easy to take. We value your feedback and hope you see worthwhile effects soon.

Rated 5 out of 5 stars

I recently sent email to cancel my…

I recently sent email to cancel my order because when I ordered my first order I didn’t know it would be ever fortnight delivery and unfortunately I’m not in a position to pay any more money.

April 18, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Pam,

Thank you for your feedback! I'm sorry to hear that is the case. Our Customer Service Team will be in touch as soon as possible to assist you further with this!

Rated 5 out of 5 stars

Collagen Girls

I always receive very prompt and helpful assistance when in contact with the Collagen Girls! Thank you

April 14, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you consistently receive prompt and helpful assistance. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Amazing products

Amazing products, amazing company, easy to contact if you need to, would highly recommend

April 17, 2026
Absolute Collagen logo

Reply from Absolute Collagen

We're happy to hear that you had an amazing experience with our products and our company! We appreciate your recommendation very much.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look