Absolute Collagen Reviews 

4,230
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 688 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, frequently reporting improvements in skin appearance, hair condition, and nail strength. Many also highlight the pleasant taste and ease of use, alongside prompt delivery and excellent customer service. Reviewers often appreciate loyalty benefits and straightforward subscription management. However, some people were dissatisfied with certain aspects. A few noted no significant changes or experienced negative skin reactions like burning or rashes. Others found the taste of some products unpleasant. Additionally, some customers mentioned issues with subscription delivery timing and reported poor customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the products as outstanding... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over difficulties... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, prompt, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting prompt and on-time arrivals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,230)

658 reviews in the last 12 months

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Rated 2 out of 5 stars

The packs dont last 28days

The packs dont last 28days, measured correct 90 day money back cancled after 2 perchuses due to false advertisement its not exceptable they sent 6 sachet but still dont add up i personaly want a full refund or a full pouch of collaginr its not good and not happy so bought ran out way fast bought again then ran out again so its false advertisement on measures, i want to make a complaint if not resolved. Not dising product at all but the advertisement is false id like it rectifing as its every day for 12 weeks doesnt work out at all and i am very disapointed, really you need to make sure the dose is equal for 28days april i bel8ve my first perchuse near end and perchused again out aga8n was due 11th but ran out again so cancled both times did not make 28days so its not 90 day money back as people will not buy products they need to perchuse a few weeks later day light robery 28 days would of been great no isdue i would like it sorting 6 sachets doesnt cut it at all

May 24, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi, thank you for your feedback!

We're so sorry to hear of your frustration, and appreciate that the pouch not lasting for the full 28 days has caused some concern.

We recommend that you reach out to our customer service team via care@absolutecollagen.com, they will be able to assist further.

Rated 5 out of 5 stars

An amazing company 💛

An amazing company 💛
Great customer service, so prompt with responses
I have tried all the products, and I love all the products, their fabulous, and great value for money.
I love the regular offers for members, and members free gifts too
Thank you AC 💛😃

June 11, 2026
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Reply from Absolute Collagen

Hi Angie,

Thank you for your feedback! We are so happy to hear you love our products and customer service! Thank you for your wonderful feedback and for being a valued member.

Rated 1 out of 5 stars

Totally misleading when you orderc

Totally misleading when you order

June 10, 2026
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Reply from Absolute Collagen

Hi Dave,

Thank you for your feedback. We're so sorry to hear of any frustration that has been caused. If you reach out to our customer service team via care@absolutecollagen.com, we will be able to help further!

Rated 2 out of 5 stars

I am yet to see any difference since i…

I am yet to see any difference since i started taking this product,

June 10, 2026
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Reply from Absolute Collagen

Hi Tracey,

Thank you for your feedback! Our clinical trials show that people whop use the supplement daily will start to see results after 12 weeks.

We're confident you will see results soon!

Rated 5 out of 5 stars

Loving it

Loving it. Feel a difference. Subscription means I never run out.

May 31, 2026
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Reply from Absolute Collagen

Hi Angela,

Thank you for your feedback. We're so glad you're loving it and feeling a difference! We appreciate your feedback.

Rated 3 out of 5 stars

Good products but difficult to…

Good products but difficult to unsubscribe if you want a break for a few months. You have to contact them rather than just doing it online like previously.

May 22, 2026
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Reply from Absolute Collagen

Hi Laura,

Thank you for your email. We appreciate your feedback. We're sorry to hear about the difficulty you faced with unsubscribing. We are working to improve this process.

Rated 5 out of 5 stars

Great Product

Product is great and I have always received my orders on time. The website is very user friendly as well. Love it!!

June 8, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Ginny,

Thank you for your feedback.

We are so happy you love our product and find our website user-friendly. We appreciate your kind words!

Rated 3 out of 5 stars

Week 5

Week 5 can't say I've noticed any difference as yet

June 7, 2026
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Reply from Absolute Collagen

Hi Martin,

Thank you for your feedback.

We recommend that you will start to see the benefits of taking the supplement within 12 weeks of starting as long as the supplement is taken daily, so we're confident you will see the benefits soon!

Rated 3 out of 5 stars

The team at absolute were generous to…

The team at absolute were generous to offer me a huge discount when I tried to cancel my subscription. However, I really didn’t see a big enough difference that warranted the subscription cost. I cancelled my subscription and am seeing better results with an alternative supplement

June 7, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Jo,

Thank you for your feedback!

We appreciate you sharing your experience. We are sorry to hear that you have not had the benefits that you were expecting!

Rated 4 out of 5 stars

The marine liquid collagen sachets are…

The marine liquid collagen sachets are easy to use.
I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited subscriptions and orders.
Neatly packaged and I loved my free gift for subscribing.
Quick delivery and lovely people on the #Absoluters fb page who are friendly and welcoming and im sure a fountain of knowledge and experience if i need to ask .
I noticed within the first 2 weeks a more glowy complexion.
Im now into my 12 week and will be receiving my milestone free gift, there are 3 to choose.
Im hoping to see some tightening in the skin but can definitely see smooth skin on my forehead and around my eyes.

June 7, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Kelly,

Thank you for your feedback!

We are so pleased to hear you are enjoying the ease of use and flexibility of our collagen sachets and subscription service.

It's wonderful that you've noticed a more glowy complexion and smoother skin.

We appreciate you sharing your positive experience with us.

Rated 1 out of 5 stars

Tricked into subscribing over the phone!

I’ve just received a call from one of AC’s representatives offering me 50% off a welcome subscription. She explained to me that this discount would be added to my account basket, so once I’d done my research I could come back to my account and check out with it. She then confirmed some details with me before going onto approving a payment method to which I double checked and said ‘is this discount being added to my basket as you said or are you actually signing me up for a subscription’ she replied that without a start date I wouldn’t be eligible for the discount so she’s just signing me up for the auto renewal subscription. I’m very pleased I double checked so I could stop her from charging my card, this is not at all what she told me she was doing and I worry that anyone a bit older or less in the know would simply not pick up on that and approve their payment details. Really poor sales tactic if you ask me!🙃

June 8, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Emily,

Thank you for your feedback.

We're so sorry to hear of this. I've requested some additional information for us to look into this further for you.

Please rest assured that this will be reviewed as a matter of urgency.

Rated 5 out of 5 stars

Great service and you the best collagen…

Great service and the best collagen I ever used.It made huge difference to my skin.

May 31, 2026
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Reply from Absolute Collagen

Hi Petra,

Thank you for your feedback! We're so glad our collagen made such a difference for your skin. Thank you for your kind words!

Rated 5 out of 5 stars

It takes time

Partner has been using it but not done much at the moment as she has only just started it

June 6, 2026
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Reply from Absolute Collagen

Hi Steve,

Thank you for your feedback! We appreciate you sharing your initial thoughts. We hope your partner enjoys it as she continues using it.

Rated 1 out of 5 stars

It doesn’t dissolve in cold water & the…

It doesn’t dissolve in cold water & the smell once mixed is awful. The powder smells lovely but changes once mixed with water.

June 6, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Debbie,

Thank you for your feedback. We're so sorry to hear that you've had some difficulties with mixing the powder!

A member of our team will be more than happy to help with this - you can reach out to us via email at care@absolutecollagen.com

Rated 5 out of 5 stars

Always deliver on time

Always deliver on time. Great customer service and Absolute Collagen value their customers with rewards. Thank you

May 28, 2026
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Reply from Absolute Collagen

Hi Karen,

Thank you for your feedback! We're so happy to hear you appreciate our service and rewards! Thank you for your kind words.

Rated 5 out of 5 stars

What lovely customer service

What lovely customer service. As time passes my skin and hair needs are changing. I wanted to have the option to swap between the between the Skin Pro and Hair Pro gels without having to run stop and start subscriptions. A quick question to the team was answered quickly and Biancha came back with an option to have a monthly delivery with two weeks supply of each gel one the one subscription. Perfect and I am one very happy Absoluter!

May 18, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Leesa,

Thank you for your feedback! We are so happy to hear that we could provide such excellent customer service and find a flexible solution for your changing skin and hair needs.

Rated 3 out of 5 stars

I have not noticed any difference yet

I am religiously using the product, but have not noticed any difference yet. I am still using it though.

June 3, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Mau,

Thank you for your feedback! We're sorry to hear that you've not experienced any benefits just yet, however, we recommend that it can take up to 12 weeks for the benefits to start to show.

We trust that you'll start seeing the benefits soon!

Rated 5 out of 5 stars

Customer service is really good!

Customer service is really good!

June 4, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Francesca,

Thank you for your feedback! We appreciate your kind words. We are glad you had a positive experience with our team.

Rated 5 out of 5 stars

On time delivery

On time delivery. Good product and decent free gifts

May 26, 2026
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Reply from Absolute Collagen

Hi Nellie,

Thank you for your feedback! We're happy to hear you enjoyed the product and gifts!

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