I wish I would have read the reviews before switching to this company cause ain't no way I'm spending this much money on lights every other day like this 😒
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See what reviewers are saying
Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
1.1
Bad
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Two thumbs up
I have not had any problems with the service, would definitely recommend,every satisfied!
October 19, 2017
Unprompted review
More Expensive than the last!
Honestly, I just feel like we are paying entirely too much for this service. We switched companies with the hope of paying less; the exact opposite has happened, and we pay A LOT more with Acacia than we did with our previous company.
October 18, 2017
Unprompted review
Reply from Acacia Energy
Good afternoon Ms. Smith, one of our agents will be contacting you shortly to discuss your current plan as well as review available options to ensure you are receiving the best rate possible.
This company has been the best prepaid …
This company has been the best prepaid company I have ever had.
October 17, 2017
Unprompted review
Its great!!!
October 17, 2017
Unprompted review
Great service
October 17, 2017
Unprompted review
Great company cheep affordable …
Great company cheep affordable electricity
October 17, 2017
Unprompted review
I get notices of being disconnected …
I get notices of being disconnected when im not being disconnected. i recieve incorrect remaining balances on my texts i am not even sure if my usage amounts are correct im in the free nights plan and not sure if im receiving free nights. I stay with the company for the convenience of pre-pay other than that no good communication i was disconnected saying i moved to a different company when i did not and was told this sometimes happens if someone put their address incorrectly may have put my apt number by mistake. Unacceptable.
October 17, 2017
Unprompted review
Reply from Acacia Energy
Good afternoon Ms. Woulff, we have been unsuccessful in contacting you to discuss your concerns. We apologize for any confusion that we may have caused related to your account. While completing an update to improve the daily communications to our customer a message may have been sent to you in error. Unfortunately, a consumer providing your address to an other energy provider in error may have impacted the services on your account. We strive to address these issues in a timely manner to make sure the impact to you is minimal. We will continue to attempt to contact you to better address these concerns.
Don't like that we receive the amount …
Don't like that we receive the amount of usage 2 days behind.
October 17, 2017
Unprompted review
Reply from Acacia Energy
Good afternoon Mr. Atkinson, thank you for taking the time to discuss your concerns with us. As discussed, the local utility does gather your meter reads daily then reviews them for accuracy. Upon receiving these reads and processing your billing the timeline can reach 2 days. Our goal is to ensure you are billed accurately in a timely manner and we will continue to work with the local utilities to streamline this process. Once again thank you for taking the time to bring your concerns to our attention. We look forward to servicing your needs in the future.
Worst Company Ever..!
Worst Company Ever..!! Customers Service all the way up to the supervisors are rude, unprofessional, not knowledgeable of anything! Worst.. worst..4days Ever!!
October 17, 2017
Unprompted review
So far the energy savings are great
So far the energy savings are great! I hope they stay this way. Winter is coming so Im trusting the rate per day will go down compared to summer days.
October 17, 2017
Unprompted review
Truly appreciate this power company ,I …
Truly appreciate this power company ,I check all you all are the best .Thank you all so much.
October 17, 2017
Unprompted review
Not a very good service customer …
Not a very good service customer service is non existing
October 17, 2017
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to discuss your concerns with us Mr. Ray. Per our conversation, we have tested the automated phone payment option to ensure it was working properly. As discussed, a great option is also to download our app where you would be able to view your balance, daily usage, make payments as well as chat with an agent when needed. Thank you again for allowing us the opportunity to service you and we look forward to continuing to service your needs.
great but too much cost per kilowatt
October 17, 2017
Unprompted review
Awesome company and service
October 17, 2017
Unprompted review
Better electric rates along with free …
Better electric rates along with free nights, no long contract, pay what you want and can afford , Best thing ever.
October 17, 2017
Unprompted review
Happy customer :)
I love that's it's so convenient and easy to make payments and they go through almost immediately! Fast service start up and the rates are great.
October 17, 2017
Unprompted review
I AM VERY HAPPY WITH YOU
October 17, 2017
Unprompted review
Acacia is the Best
October 17, 2017
Unprompted review
I have a nothing but good things to …
I have a nothing but good things to say about this company .
October 16, 2017
Unprompted review
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