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Acacia Energy Reviews 

226
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TrustScore 1 out of 5

1.1

Money & Insurance
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Rated 1 out of 5 stars

I wish I would have read the reviews before switching to this company cause ain't no way I'm spending this much money on lights every other day like this 😒

Rated 1 out of 5 stars

Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more

Rated 1 out of 5 stars

I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more

Rated 1 out of 5 stars

When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.

Contact info

1.1

Bad

TrustScore 1 out of 5

226 reviews

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No recent history of asking for reviews

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1.1

All reviews

(226)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very rude customer service he hung up …

Very rude customer service he hung up on me!!!

October 31, 2017
Unprompted review
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Reply from Acacia Energy

Ms. Farmer thank you for bing a loyal customer since 10/23/17, we have attempted to contact you on multiple occasions to discuss and address your concerns. We have completed a thourough investigation and have determined that during a recent call to our customer service departrment your call was transferred without a proper introducation or notification. We have taken steps to ensure all representatives are properly trained in such matters. We do apologize for this experience, our goal is to provide a world class experience to all customers. We would like an opportunity to further discuss with you so please let us know an appropriate time to attemtp to contact you again.

Rated 1 out of 5 stars

Acacia Energy is extremely bothersome …

Acacia Energy is extremely bothersome with the daily texts and emails

October 24, 2017
Unprompted review
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Reply from Acacia Energy

Good afternoon, we apologize for any inconvenience our notifications may have caused. Our goal is to ensure that your are always aware of your account balance to ensure you are able to better manage your account. We have attempted to contact you on multiple occasions to discuss the options available to you which would minimize text and email notifications. Please contact us at 877-997-2946 so we may update these setting for you.

Rated 5 out of 5 stars

This is the absolute best electric …

This is the absolute best electric company I’ve ever worked with!! They are always running specials and keep you informed on the money coming out of your pocket! Definitely the best way to go for electrify!

October 24, 2017
Unprompted review
Rated 1 out of 5 stars

I'm drowning in electricity cost when I …

I'm drowning in electricity cost when I was estimated to pay half what I am. Can't afford a deposit to a new place because all my $ is going into this place. $12 a day in electric seems a bit high. That's $360 a month!

October 21, 2017
Unprompted review
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Reply from Acacia Energy

Thank you for bringing your concerns to our attention. Our billing records indicate that your average daily usage is less than half of the amount you are indicating in your review. We have attempted to contact you on several occasions to discuss your actual billing in detail but have been unsuccessful. Please contact us at 1-877-997-2946 so we may better assist you with your account. Acacia Energy Executive Team

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