I wish I would have read the reviews before switching to this company cause ain't no way I'm spending this much money on lights every other day like this 😒
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
1.1
Bad
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the daily updates but I do not …
I like the daily updates but I do not know if I trust the usage per kw.
My air condition has been off for four days and my daily usage seems
to increase. How could this be so if no one has been at my house.
November 28, 2017
Unprompted review
Reasonable rates great company
November 28, 2017
Unprompted review
Started off kinda bad but it wasn’t …
Started off kinda bad but it wasn’t Acacia fault. Got it all figured out and now everything is going well
November 28, 2017
Unprompted review
Great service
November 28, 2017
Unprompted review
Price is too high
November 28, 2017
Unprompted review
Was greay price
November 17, 2017
Unprompted review
Service and promptness great but …
Service and promptness great but fluctuating prices n going up not good!
November 13, 2017
Unprompted review
Im on a great plan free nights after …
Im on a great plan free nights after 9pm deferred payments plus u can also get a plan u pay 30$ they match u love it
November 13, 2017
Unprompted review
Use too much energy a day and nothing …
Use too much energy a day and nothing is on in my house.
November 12, 2017
Unprompted review
Happy 😃
Morning, the people are so nice, they're understanding and patient, and answered all my questions. They really care. thanks 😍
November 9, 2017
Unprompted review
Very helpful and knowledgeable.
Very helpful and knowledgeable about the process and made it easy to start my service with them.
November 9, 2017
Unprompted review
Service is horrible
Service sucks just get regular service through direct Energy
November 9, 2017
Unprompted review
Reply from Acacia Energy
Good afternoon, we apologize that you may have had a negative experience. We have attempted to contact you to discuss your concerns but have been unsuccessful. Our records indicate that during your most recent interaction we were able to successfully address your concern related to assistance with your account balance. Acacia Energy strives to ensure all customers concerns are addressed as well as ensures that we provide options such as payment assistance, the ability to receive account information via our automated systems and app. We also provide the option to chat with an agent online. These tools are made available to best handle your concerns at your convenience. We look forward to speaking with you to better address you concern.
I would not recommend anyone to this …
I would not recommend anyone to this company.
November 8, 2017
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to discuss your concerns with us Mr. Foller. Per our conversation, billing does occur 2 days in arrears as the local utility does process the information and then sends it to the energy company to complete billing. As discussed, you are on the "Free Nights Plan" which provides 0 energy charges for the hours of 9pm-5:59 am. You are however still resoponsible for utility charges as they are fees set by the local utility and not your energy provider. It was a pleasure discussing your account concerns. We hope we have addressed all of your concerns and look forward to continue servicing you.
Service was great and the …
Service was great and the representative I spoke with was awesome and the salesperson was also also awesome as well and I was great too very glad to have my services switched over to y'all y'all are great
November 7, 2017
Unprompted review
So far so great
So far it's been the Easiest, most pleasant utility transition or experience EVER!! Most of all it's saves $$$$ and daily balance notifications helps me stay aware of our energy consumption, which in turn has been an excellent tool in teaching my children about their energy usage as well.
November 3, 2017
Unprompted review
The customer service was great
The customer service was great. I can't afford it, I rather have once a month bill (sorry) because I only get one check a month. Thank you, I appreciate your service, have a bless one.
November 3, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.