I wish I would have read the reviews before switching to this company cause ain't no way I'm spending this much money on lights every other day like this 😒
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Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
1.1
Bad
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Everything is okay but it could be …
Everything is okay but it could be better. It seems like its running low everyday especially after I load a big amount in.
January 22, 2018
Unprompted review
The representative was very helpful
January 22, 2018
Unprompted review
Agent was sorta bothered by call
Agent was sorta bothered by call. Wouldn't change begin date by one day. Cost me extra money. We will see if the horror stories on useage are true....
January 22, 2018
Unprompted review
Bad experience acacia energy is a rob
January 22, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention, a representative will contact you to further review and discuss your account. We strive to provide excellent service and look forward to speaking to you soon.
Yall to high and I hate that I am with …
Yall to high and I hate that I am with you guys. Seem like yall care you just want money. When i find someone better I plan to give them a try. I will not refer nobody to y'all
January 22, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention, we happy that we were able to address your issue to your satisfaction. We look forward to continuing to service you in the future.
Very Happy with Acacia!
I've used a few different companies for energy, but Acacia is the best in my opinion. Sometimes I have trouble when money is tight, but they always work with me! Very happy customer!
January 4, 2018
Unprompted review
I’ve gotten exceptional service
I’ve gotten exceptional service, I’m very pleased with my Acacia energy!!
December 23, 2017
Unprompted review
This is the best electric company in …
This is the best electric company in Texas! Their customer service representatives were absolutely amazing. They know customer service and I had the best experience speaking with them about my issue. If you’re looking for an electric company to choose this is the one to go with great options great rates great customer service A plus service
December 5, 2017
Unprompted review
👎👎👎 this company
I didn't like It because one day you get the bil 8 5 or 3. I am nor in my house all day arrived at 8 pm and are supposedly free nights and is a pure lie
December 1, 2017
Unprompted review
Reply from Acacia Energy
Good morning Mr. Trevino, thank you for bringing your concerns to our attention. Our records indicate that we were able to review and explain your charges to you on 11/23. We apologize that we were not successful in addressing your concerns at that time. In reviewing your account, our records indicate that your are saving over 50% on energy charges since you use 50% or more of your energy during the hours included in the Free Nights promotion. One of our account managers will contact you shortly to review your billing charges in detail and address any more concerns you may have. Our goal is to ensure you are satisfied with the product you have selected. If you are not we can review additional offers with you. Thank you again for bringing this to our attention.
They have very flexible plans
They have very flexible plans, very easy to contact and always ready to assist
November 29, 2017
Unprompted review
Customer service is great and would …
Customer service is great and would recommend them to anyone.
November 29, 2017
Unprompted review
Over charge your account with so many …
Over charge your account with so many fees it’s no longer worth the service anymore I’m very disappointed!!!!
November 29, 2017
Unprompted review
Reply from Acacia Energy
Good afternoon Mr. Stafford, we apologize for any confusion. Your account does not reflect that any invalid fees have been applied. One of our dedicated account managers will contact you shortly to address any concerns you may have as well as review all billing charges in detail. We will also work with you to see if there is a plan that better suits you.
Thank you so much acacia electric …
Thank you so much acacia electric really takes the guess work and hassle out of purchasing electricity. I’m able to see exactly where my money goes and when it does. I love the app that tells me how much I use everyday!!! A very satisfied customer. Plus the representatives at the call center were very helpful during the initial setup. Thank you so very much
November 28, 2017
Unprompted review
There was a mess up in the beginning …
There was a mess up in the beginning and I lost money because my move in date changed. The money I put on my electric was used up before I moved in, and I had to open a new account after depositing more money on the account they closed.
November 28, 2017
Unprompted review
I had a little difficulties
November 28, 2017
Unprompted review
Not A Helpful Customer Service
I call to make my first payment instead of telling me I was on the 20/20 plan. Meaning if i pay 20 dollars they would have match 20 dollars as my start up payment. I paid 15 dollars so i didn't get it. A good agent would have brought it to my attention. This is the only problem with this company. Customer service.
November 28, 2017
Unprompted review
Excellent in everything
Fast, courteous representatives by phone, and easy to navigate new service. Everything exactly as promised! A great energy company!
November 28, 2017
Unprompted review
Customer service was good for me.
November 28, 2017
Unprompted review
I would recommend being able to switch …
I would recommend being able to switch on through the weekend. Other than that, I'm a multi time customer and very satisfied with service.
November 28, 2017
Unprompted review
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