t’s always a pleasure experience at Access Storage Bristol. A big thank to Lauren, who always makes everything easy for us. She ensures everything is in line prior to check-in and is always in touch f... See more
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Location
Switch locationWinterstoke Road, BS3 2LG Bristol, England, GB
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See what reviewers are saying
We had an amazing, easy experience storing some items in the access self storage unit in Bristol. We recently removed our items and close our account and Aaron was very helpful with the process and... See more
Company replied
Apart from location and range of unit sizes, good customer service is essential. The customer service team and manager at this branch were very friendly and helpful. They helped me work out the best u... See more
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Pretty good so far, helpful staff, clean premises, and straightforward systems to access your unit. Myself and my movers did notice a damaged ceiling tile in my unit, but this was noted at the time by... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Winterstoke Road, BS3 2LG, Bristol, England, United Kingdom
4.7
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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All smooth and efficient.
September 22, 2025
Reply from Access Self Storage - Bristol
Hi Richard,
We’re pleased to hear everything went smoothly and efficiently for you. Thank you for your feedback.
Access Self Storage
Staff were available
Staff were available, friendly and helpful. the whole process was very straight forward
September 4, 2025
Reply from Access Self Storage - Bristol
Hi!
We’re glad to hear the team were friendly and helpful and that everything went smoothly. Thank you for your feedback.
Access Self Storage
Easy and safe!
Tom at the front desk helped me out with no qualms, very professional and knew the rules and regulations thoroughly. It was my first time using a self storage service and it feels very safe and secure as well as convenient. The only thing is I got lots of calls to my personal phone after requesting an online quote, a bit pushy with the marketing!
August 30, 2025
Reply from Access Self Storage - Bristol
Hi Mattie,
Thank you for sharing your experience. We’re so pleased Tom was able to make your first storage experience smooth, professional and reassuring, and that you found the facility safe and convenient. We appreciate your feedback about follow-up calls and will keep this in mind as we continue to improve our customer journey.
Access Self Storage
The staff were extremely helpful
The staff were extremely helpful, both on the phone and in person. They made the whole process run so smoothlyy, especially the move-in day. I couldn't find fault with any part of it!
August 22, 2025
Reply from Access Self Storage - Bristol
Hi Megan,
We’re delighted to hear the team made everything so smooth both over the phone and in person. It’s wonderful to know the move-in day went well and that your experience was faultless from start to finish.
Access Self Storage
Really helpful
Really helpful, when we first started going. Good security and friendly.
August 3, 2025
Reply from Access Self Storage - Bristol
Hi Gill,
Thank you for your kind words! We’re pleased to hear you’ve found our service helpful, our security reassuring, and our team friendly!
Access Self Storage
Efficient and good service from start to finish…
Efficient and good service from start to finish - Don and the rest of the staff was very helpful and informative.
August 3, 2025
Reply from Access Self Storage - Bristol
Hi Amalie,
Thank you for your kind words! We're so pleased to hear you received efficient, helpful service from start to finish. Don and the team will be delighted to know they made a positive impression — we really appreciate you taking the time to share your experience!
Access Self Storage
From the very first call to my first in…
From the very first call to my first in store visit today, Access Storage staff have been absolutely top-notch. Polite, helpful, professional and friendly. Dom helped me today, I was quite stressed and quite nervous but he was kind and supportive, are welcome breath of fresh air.
July 12, 2025
Reply from Access Self Storage - Bristol
Hi S!
Thank you so much for your lovely feedback! We're delighted to hear that your entire experience—from the very first call to your visit—has been so positive. It's wonderful to know that Dom was able to put you at ease and provide the support you needed. We'll be sure to pass on your kind words—he’ll really appreciate them. We're always here to help and happy to support you every step of the way!
Access Self Storage
Very friendly supportive staff.
July 6, 2025
Reply from Access Self Storage - Bristol
Hi Kirsten,
Thank you for your kind words! We're so pleased to hear that our team made you feel supported and welcome. Providing friendly, helpful service is what we strive for—thanks for choosing us!
Access Self Storage
Great help and guidance to get storage…
Great help and guidance to get storage locker no hassle
June 30, 2025
Reply from Access Self Storage - Bristol
Hi Sahin,
Thank you for the great feedback! We're so glad to hear the team made getting your storage locker quick and hassle-free. We're always here to help if you need anything else!
Access Self Storage
Everyone here is an assett!
The managers and employees of Access Self Storage are its best assett. Nothing is too hard to solve in their hand. In addition, the place is clean and comfy, and the service is always good value for money. This storage company is extraordinary!
June 6, 2025
Reply from Access Self Storage - Bristol
Hi Maria,
Thank you so much for your kind words! We're thrilled to hear that our team made such a positive impact on your experience. We take great pride in providing excellent service, and it's wonderful to know that our staff, the cleanliness of our facility, and the value we offer stood out to you. Your feedback means the world to us, and we truly appreciate your recommendation. If you ever need anything else, don’t hesitate to reach out!
Access Self Storage
Extremely helpful guys,
June 1, 2025
Reply from Access Self Storage - Bristol
Hi Dan,
Thank you for your feedback! We're glad to hear that our team was able to assist you. If you need anything else, feel free to reach out!
Access Self Storage
Friendly and helpful
Apart from location and range of unit sizes, good customer service is essential. The customer service team and manager at this branch were very friendly and helpful. They helped me work out the best unit size for my needs and replied to every email. The promotional offers are very welcome , please keep them going.
February 8, 2025
Reply from Access Self Storage - Bristol
Hi,
Thank you for the thoughtful review! We're so pleased to hear the team were friendly, responsive, and helped you find the right unit for your needs. It's great to know our promotional offers made a difference too—we’ll certainly pass along your feedback.
Access Self Storage
The best customer service and site
I been using their services for about 5 years now and they are amazing!!!
Tom is the new Manager and he went the extra mile to help us moving from one unit to another as we were downsizing. He is very knowledgeable, friendly yet professional and it was a total pleasure to meet him. He made all the process so much pleasant and help me and my daughter all my way. They have the most amazing staff, is so many units to chose from, the place is dry, clean and they have everything to make the moving in and out easy as possible. Is an amazing area and plenty parking as well. I can’t fault them at all. Always excellent customer service and that is very hard to find this days. Tom and the team, we are very grateful for your help and support through the years and keep of the excellent work you all do. If you are looking for a reliable, safe and professional place to store your items, they are the one to go to. I highly recommend their services as their prices are competent too and I wouldn’t use any other company out there. Thanks everyone
January 6, 2025
Unprompted review
Reply from Access Self Storage - Bristol
Hi Katrina,
Wow, thank you for such a wonderful and detailed review! We’re absolutely thrilled to hear that Tom and the team have been able to support you over the years. It’s great to know that Tom’s friendly, professional approach made your move so much easier. We really appreciate your kind words about our service, cleanliness, and the overall experience—your recommendation means the world to us!
Thank you again for being such a loyal customer, and we look forward to continuing to serve you.
Access Self Storage
Selfstorage was a great lift at my house move
Clear instructions from the staff how the storage operates. Easy to book and end the contract without hidden traps. Overall speaking for the short period that I needed to store my household it was a great choice.
November 23, 2024
Reply from Access Self Storage - Bristol
Hi Michael,
Thank you for your thoughtful review! We're so glad to hear that our team provided clear guidance and that the booking and contract process was straightforward for you. It’s great to know that we could offer a hassle-free storage solution during the time you needed it.
We appreciate your support and would be happy to assist you again in the future if needed!
Access Self Storage
Straightforward and easy to use
Straightforward and easy to use. The guys at the depot were super helpful and the App contains all the information you need.
February 1, 2025
Reply from Access Self Storage - Bristol
Hi John,
Thank you for your great feedback! We're glad to hear you found our service straightforward and easy to use. It’s also fantastic to know that our team at the depot was super helpful and that the app provided all the information you needed. If you ever need anything, we’re always here to help!
Access Self Storage
I was not refunded the full amount when moving out
I had a storage unit with Access for over 2 years. The staff at Bristol were excellent. The quality of the storage units is first rate. They are clean, dry and climate controlled. However -
My monthly renewal date was on the 13th. By coincidence I moved out of my unit on the 13th. Unfortunately, before I could cancel my DD it triggered another month at 216 pounds. After 2 weeks I received a refund of 160.25. Thankfully I noticed the discrepancy and phoned to question it. The office manager, after looking into it, arranged to refund the remaining 55.76. I would like to think this was an honest mistake but in today's automated world, I doubt it.
May 13, 2024
Unprompted review
Reply from Access Self Storage - Bristol
Hi Mark,
Thank you for sharing your experience with us. We're glad to hear that you were satisfied with the quality of the storage units and the excellent service provided by our Bristol team. We appreciate your patience in resolving the billing issue, and we're happy that the remaining refund was processed. We understand the importance of clear and accurate billing, and we will continue to work on improving this aspect of our service. Thank you for choosing Access Self Storage!
The staff at Access Bristol are…
The staff at Access Bristol are fantastic and my experience over the years has been very positive. Flexible and helpful during a stressful move. Units are great and access is easy. Definitely recommend.
February 22, 2024
Unprompted review
Reply from Access Self Storage - Bristol
Hi Brendan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
Very easy check-in and several units to…
Very easy check-in and several units to choose from, price per month very reasonable, staff very friendly and professional.
July 14, 2023
Reply from Access Self Storage - Bristol
Dear Jeffrey, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Excellent storage, excellent service
Access Self Storage Bristol have been brilliant. Was used for my son whilst in between properties at university. It was the first time we had used storage and it has been very straightforward. James was fantastic and made the whole process very easy. The storage units are clean and well taken care of. If you need storage space, I would highly recommend this place.
May 27, 2023
Reply from Access Self Storage - Bristol
Hi Brighton, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Great customer service!
May 19, 2023
Reply from Access Self Storage - Bristol
Dear Miss Scott, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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