What can I say, access storage have been great when we were in a predicament with our elderly mothers house move, very kind knowledgeable staff and I’d particularly like to give a shout out to Karen w... See more
Company replied
Location
Switch locationHarborne Lane, The Old Bus Garage, B29 6SN Birmingham, England, GB
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The staff are all very helpful and friendly and took extra care to make sure I understood the various procedures via the Company's App, which for a non-techy person was very much appreciated! The s... See more
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From the moment i stepped into the reception the staff were friendly and very helpful talking me thru what happens and how it all works.... I got all paperwork sorted in no time Then when I made... See more
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First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Harborne Lane, The Old Bus Garage, B29 6SN, Birmingham, England, United Kingdom
4.8
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Why isn't it listed under Birmingham?
April 8, 2023
Reply from Access Self Storage - Selly Oak
Hi PTMW, thank you for taking the time to write your review. We have three stores in Birmingham, and to make it easier to differentiate between the three, only one of them is called Birmingham central store. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Friendly informative staff
March 27, 2023
Reply from Access Self Storage - Selly Oak
Dear Mary, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
Refund like getting blood from a stone
I cancelled my storage on the day I was due to move in. Was told I'd get a refund (minus the 7 days cancellation period). A month and many phone calls later and I've finally got some money back, although less than I was told on the phone. I was fed so many excuses I can't be bothered to chase the rest, and certainly won't use Access again.
February 20, 2023
Reply from Access Self Storage - Selly Oak
Dear David, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Reply from Access Self Storage - Selly Oak
Hi Arnaud, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Great Storage Facility
Easy to organise the storage unit over the phone and in the office and the security was very good. Good experience and would recommend.
November 3, 2022
Reply from Access Self Storage - Selly Oak
Dear Georgia, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very well organised and secure
October 1, 2022
Reply from Access Self Storage - Selly Oak
Dear Malcolm, thank you for your star rating, should you need storage again in the future please get in touch.
Great storage and a brilliant team that…
Great storage and a brilliant team that is always willing to go above and beyond. Very grateful for them!
September 26, 2022
Reply from Access Self Storage - Selly Oak
Hi Olivia, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch.
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