Extremely efficient and friendly. Adam and the team were so helpful even when the boxes didn’t fit the space they sorted us out with a solution pronto. Highly recommended!
Company replied
Location
Switch locationThird Avenue, SO15 0LD Southampton, Millbrook, GB
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See what reviewers are saying
Nice friendly staff who were more than willing to answer questions and give advice on how it all works
Company replied
We moved from East Yorkshire down to Southampton on Monday , and ran into an emergency as the house was not ready for move-in.We contacted access self storage at about 4pm and the staff were kind... See more
Company replied
Friendly professional service. Everything ran smoothly !! Big thanks to Caitlin the receptionist and Steve the Manager for their help and friendly nature !! Would definitely recommend access storage a... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Third Avenue, SO15 0LD, Southampton, Millbrook, United Kingdom
4.4
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Access Storage is well organised and…
Access Storage is well organised and obviously a very experienced service. The staff were very helpful when we were choosing the right size unit and patient with us.
We love the app with the codes it makes things much easier without having to remember more pin numbers.
We would definitely recommend Access Storage.
June 5, 2025
Reply from Access Self Storage - Southampton
Hi Michelle,
Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our staff and that they were able to help you choose the right unit. It's great to know that you love the app and its convenience as well. We truly appreciate your recommendation and are grateful for your support. If you need anything further, don't hesitate to reach out!
Access Self Storage
Spam called me 8 times in a week
Spam called me 8 times in a week, emailed me on top of this. When I eventually answered I said that I'm looking elsewhere because of the spam calling. The person who rang me said that it's just what they're required to do and said we aren't having this conversation and hung up halfway through my sentence. Think the managers need to have a serious rethink about how much they call potential customers, as it was completely unprofessional and they were unwilling to hear feedback.
May 30, 2025
Unprompted review
Reply from Access Self Storage - Southampton
Hi Saoirse,
We can only apologise profusely—this is not our standard of procedure, nor is it expected of our team to contact customers at that frequency. We’re genuinely sorry for the inconvenience and frustration this caused, and even more so that your concerns weren’t heard properly when you answered.
We take feedback like yours seriously, and it’s clear we fell short of the respectful and professional approach we aim to uphold. Your experience is being reviewed internally to ensure our communication remains helpful, timely, and above all, considerate.
Thank you for bringing this to our attention, and again, our sincere apologies for the poor impression left.
Access Self Storage
Great company
Great company to deal with, their promotional offers were amazing and the staff were always polite and happy to help
March 9, 2025
Reply from Access Self Storage - Southampton
Hi Kim,
Thank you for the kind words! We're so pleased you enjoyed our promotional offers and found the team polite and helpful throughout. It’s great to know we made a positive impression!
Access Self Storage
Reply from Access Self Storage - Southampton
Hi!
Thank you for your continued support! We're so glad to hear that you’ve had a positive experience with us before and that our team was helpful once again. It’s always a pleasure to assist you, and we truly appreciate your kind words.
Access Self Storage
The management and staff were excellent…
The management and staff were excellent in communication , both face to face and online .
November 3, 2024
Reply from Access Self Storage - Southampton
Hi!
Thank you for your wonderful feedback! We're delighted to hear that our management and staff provided excellent communication both in person and online. Clear and helpful communication is something we strive for, so it’s great to know we met your expectations.
Access Self Storage
Great people and service
October 8, 2024
Reply from Access Self Storage - Southampton
Hi Caroline,
Thank you for your kind words! We’re thrilled to hear that you had a great experience with both our team and our service. Your support means a lot to us!
Access Self Storage
Performed as expected but overpriced
Performed the expected function, but overpriced for what you get.
October 14, 2024
Reply from Access Self Storage - Southampton
Hi Mr Edwards,
Thank you for taking the time in leaving us a review. We appreciate your feedback and will be sure to consider this going forward.
We hope to assist your storage needs at Access Self Storage again.
Kind Regards,
Access Self Storage
Complete shambles
Contacted Access and clearly stated I was based in France and required storage for show stand equipment we had in the UK and everything was agreed for signature yesterday. Travelled over from France only to be told I needed a UK address for the contract. I was even asked if I had someone I could ask for the contract to be put in their name instead which is surely illegal and also immoral. Payment made by me for an account in someone elses name, how's that going to work to offset as a legitimate expense and what if there was ever a requirement for an insurance claim etc. Complete waste of time, very unhelpful and an expensive trip for nothing so thank you to the team from Access for all your help (Not)!!!!
December 4, 2024
Unprompted review
Reply from Access Self Storage - Southampton
Dear Calum,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the misunderstanding that occurred during your reservation process, and I completely understand your frustration after traveling from France to set up your storage.
Regarding the issue with needing a UK address, I apologize if this wasn’t clearly communicated during your initial conversations. Our policy requires a UK address for contractual purposes, and while we sometimes suggest alternatives, I fully appreciate that this may not have aligned with your expectations or needs.
To clarify, it is indeed legal for another individual with the required identification to register the contract on your behalf, but I understand that this was not a suitable solution for you, and we respect your decision.
Thank you again for your feedback.
Kind regards,
Access Self Storage
Rip off ! AVOID !!!!!
I would love to give this place a minus score, as they are complete $#%!
I rented a unit (they didn't give me the discount they'd promised on an email they had sent me!), I paid £10 deposit, first month payment of £60, but they refused to let me use it because i didnt have insurance, and they were going to charge me £25 insurance cover a month, without my permission! They were just going to withdraw it!! Insurance cover for storage units is not actually a legal requirement !! I gave them details of my insurance cover, but they refused to accept it !!! They have messed me around so much and caused me a lot of stress.
They are now only giving me back £53 of what i have paid so far, because i had 'hired the unit'..... a unit that THEY would not let me actually access !!!!! ""Access"" storage my ass !!!!!!
DO NOT USE!!!! Waste of time, money and stress !!!!! Complete #%$!!
Their building is obviously not safe or fit for purpose if every customer has to take out their £25 Insurance cover policy!
February 10, 2024
Unprompted review
They charged what was not in contract
They charged me for not giving 7 days notice saying that it was included in my contract. When I showed that my contract didn’t include that clause they told me that they still will charge me as the had my card details.
September 24, 2023
Reply from Access Self Storage - Southampton
Dear Elisa, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
Staff were friendly and facilities are…
Staff were friendly and facilities are safe clean and convenient
September 8, 2023
Reply from Access Self Storage - Southampton
Dear Customer, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Exemplary service
Exemplary service. I have been absolutely delighted with the service I have received from Access Self storage. All the staff I have met have been extremely helpful and have gone out of their way to help. I am always greeted with a smile and would not hesitate to recommend service to others.
September 3, 2023
Reply from Access Self Storage - Southampton
Hi Katie, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Still Awaiting Refund
Everything went fine with Access Southampton until I needed to terminate my agreement. I gave notice in the required way but apart from closing my online account so I could no longer check payments etc, nothing was done and Access continued taking money from my direct debit.
I've received many promises about refunds from staff at the store but have still received neither a refund nor my final statement of account nearly two months after my end of service date.
This is extremely poor and because of this I would not recommend this company.
August 31, 2023
Unprompted review
Reply from Access Self Storage - Southampton
Dear Mark, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund, please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Thanks to Southampton team
Would like to take this opportunity to thank the team at Southampton for all their help. We rented a storage unit for a lengthy period and found both Stuart and Caitlin helpful for advice and also when needing to increase to a larger unit and now the time has come and we no longer need that extra storage space we have decided to close our account - Thanks and would recommend!!
August 5, 2023
Unprompted review
Reply from Access Self Storage - Southampton
Hi Nicola, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
NOT REFUNDING
Not refunding when owe money despite chasing up multiple times over the course of a month
August 5, 2023
Unprompted review
Reply from Access Self Storage - Southampton
Dear Ben, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund, please email customerservices@accessstorage.com and our dedicated service team will assist you further.
STILL WAITING FOR MY REFUND
It’s been over a month since I left this storage unit and I have still not been refunded for the weeks I did not use (you initially must pay for a month minimum with the contract saying you can get refunded for any unused weeks). The staff have promised me my refund multiple times but I am still waiting.
August 3, 2023
Unprompted review
Reply from Access Self Storage - Southampton
Dear Ciara, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund, please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Friendly professional service
Friendly professional service. Everything ran smoothly !! Big thanks to Caitlin the receptionist and Steve the Manager for their help and friendly nature !! Would definitely recommend access storage again to use for our student daughter whilst she is at University ! Thankyou !
July 25, 2023
Reply from Access Self Storage - Southampton
Hi Louise, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Double check your refunds
The staff are really lovely and helpful but both times I have used this company, I have had issues with being refunded either the wrong amount or just not at all. I just recommend double checking you are being charged the given quote and getting the right amount back:)
July 26, 2023
Reply from Access Self Storage - Southampton
Dear AJ, Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Very friendly and helpful staff sorted…
Very friendly and helpful staff sorted our booking out with no problems.
June 22, 2023
Reply from Access Self Storage - Southampton
Hi Cazz, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
It was an easy move!
June 13, 2023
Reply from Access Self Storage - Southampton
Dear Noah, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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