Extremely efficient and friendly. Adam and the team were so helpful even when the boxes didn’t fit the space they sorted us out with a solution pronto. Highly recommended!
Company replied
Location
Switch locationThird Avenue, SO15 0LD Southampton, Millbrook, GB
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See what reviewers are saying
Nice friendly staff who were more than willing to answer questions and give advice on how it all works
Company replied
We moved from East Yorkshire down to Southampton on Monday , and ran into an emergency as the house was not ready for move-in.We contacted access self storage at about 4pm and the staff were kind... See more
Company replied
Friendly professional service. Everything ran smoothly !! Big thanks to Caitlin the receptionist and Steve the Manager for their help and friendly nature !! Would definitely recommend access storage a... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Third Avenue, SO15 0LD, Southampton, Millbrook, United Kingdom
4.4
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Despite being reassured by staff that I…
Despite being reassured by staff that I can access the storage outside staffed hours, I arrived at the gate to find out that access is denied. No means to contact anyone. The app is completely useless too and keeps crashing as soon as you select contact us... Joy.
March 4, 2023
Unprompted review
Reply from Access Self Storage - Southampton
Dear Rob, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of your comments on board and feed this back to the store. Customer Service Team
Fabulous people
Everyone at the storage unit are very friendly & will help with anything. They’ve been amazing 😁
January 5, 2023
Reply from Access Self Storage - Southampton
Hi Julie, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Easy to arrange
Easy to arrange, staff very helpful and app to gain access is brilliant
December 10, 2022
Reply from Access Self Storage - Southampton
Hi MHooper, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Customer Service Team
Digital discrimination
Since your recent change from a passcode to an "app" you have made access to contents more difficult. You are constantly changing the goalposts making unannounced changes.
I tried to get a code to enter the building. Your manager treated me like an idiot claiming he could not give me a code without me having an app. I explained to him that I do not have a mobile phone and I do not have an app.
I will not get another mobile phone since it is the easiest device to get hacked and have my contents stolen.
I have been discriminated against for not having an app and I am seriously considering changing to another nearby storage company.
I do not have 24 hours acess like other customers despite paying the same amount as others since your changing to an app.
My human rights have been blatantly violated for not having access to a mobile phone.
November 15, 2022
Unprompted review
Reply from Access Self Storage - Southampton
Dear Customer, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of comments on board and feed this back to the store team. Customer Service Team
Excellent service throughout
Excellent service throughout, Quick efficient and bargain discount for first 3 months, Highly recommend good team of staff very helpful, Very clean and secure site, I’ve used several sites and this is the best by far!
November 1, 2022
Reply from Access Self Storage - Southampton
Hi Lee, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Southampton
Thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
Southampton storage experience
Chosen the service on the basis of access hours as I needed to visit and load some storage on a Sunday specifically. Matt super friendly and accommodating, both in enquiry management and on the day. Appears clean, organised friendly. Removal men on Monday were able to access and load into storage without my presence. All ok to date. Good experience and great customer experience via Matt.
September 11, 2022
Reply from Access Self Storage - Southampton
Dear Louise, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch.
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