First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... See more
Company replied
James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not... See more
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The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
93 Park Lane, W1K 7TB, London, United Kingdom
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4.6
Excellent
6K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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i didn't catch the name of the guy at…i didn't catch the name of the guy at reception that was helping me out but he's super helpful and nice and everyone else seems so too :)
i didn't catch the name of the guy at reception that was helping me out but he's super helpful and nice and everyone else seems so too :)
March 13, 2026
Reply from Access Self Storage
Thank you for your lovely feedback, Diana.
We are so pleased to hear that the team member who helped you made such a positive impression, even if you did not catch his name. It is also great to know that everyone else seemed just as helpful and friendly.
We truly appreciate you taking the time to share your experience.
The Romford Team are extremely…
The Romford Team are extremely professional. Over the phone and in person. Helpful and a fountain of knowledge. As a first timer they made settling in seamless.
March 15, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback, Ona.
We are delighted to hear that the Romford team were professional, helpful, and knowledgeable both over the phone and in person. It is especially great to know they made your first storage experience seamless.
We truly appreciate you taking the time to share your experience.
Called up last minute to rent a storage…
Called up last minute to rent a storage unit, Access Self Storage were great, professional, swift and easy to set up. I'm happy. Julian A.
March 9, 2026
Reply from Access Self Storage
Thank you for your feedback, Julian.
We are delighted to hear that everything was handled professionally and set up quickly, especially at short notice. Making the process swift and straightforward is exactly what we aim for.
We are pleased you are happy with the service and appreciate you taking the time to share your experience.
Reply from Access Self Storage
Thank you for your kind feedback, Pavel.
We are pleased to hear that the team at our Nottingham store were helpful and friendly. Your support is truly appreciated.
We look forward to assisting you again in the future.
The serve was exquisite
The serve was exquisite. The staff was warm and welcoming and explained everything perfectly well.
March 16, 2026
Reply from Access Self Storage
Hi Mazvita,
Thank you for your wonderful feedback.
We are delighted to hear that you found the service exquisite and that the team were warm, welcoming, and clear in their explanations. That is exactly the experience we aim to provide.
We truly appreciate you taking the time to share your experience.
Cheerful, friendly, helpful staff
It's the staff who made a huge difference. Cheerful, friendly and helpful. On our first visit to start filling our storage unit they walked us through all the security procedures making sure we knew exactly what to do. And showed us "oldies" how to use the lift!
March 12, 2026
Reply from Access Self Storage
Thank you for such a lovely review, Richard.
We are delighted to hear that the team made such a positive difference to your experience. It is great to know they took the time to walk you through the security procedures and even gave a lift tutorial along the way. A little extra guidance can make all the difference.
We truly appreciate your kind words and are always here if you need anything further.
Very helpful people working in…
Very helpful people working in reception. Good lighting in the storage areas and good access.
March 15, 2026
Reply from Access Self Storage
Thank you for your kind feedback.
We are pleased to hear that the reception team were helpful and that you found the lighting and access in the storage areas good. Creating a safe and easy to use environment is very important to us.
We appreciate you taking the time to share your experience.
Reply from Access Self Storage
Thank you for your feedback, Brian!
We are delighted to hear you experienced great customer service. Your kind words are truly appreciated.
We look forward to assisting you again in the future.
Reply from Access Self Storage
Thank you for your wonderful feedback, Marshall.
We are delighted to hear you received fantastic service and truly appreciate your recommendation. It means a great deal to us.
We look forward to helping you again in the future.
My access storage unit
From contacting access to book the storage space to moving in was incredible . The staff team were very supportive, kind and professional. I was welcomed on the day by a lovely gentleman. I travelled two and a half hours on the day and, I was offered a drink on arrival. I had time to breath. I was shown the unit before signing the contract. I found the place very clean, airing, and secure was tight. I was told anytime I visit the unit I would use a different code to my unit. there is one thing I like most of all is that I am able to drive into the storage unit car park and don't have to worry about parking on the street. How awesome. Well done access
March 6, 2026
Reply from Access Self Storage
Thank you Sandra, for such a thoughtful and detailed review.
We are absolutely delighted to hear that your experience, from first contact through to moving in, was such a positive one. Travelling two and a half hours is no small journey, so we are especially pleased that the team made you feel welcome, offered you time to settle, and ensured everything was clearly explained before you signed up.
It is wonderful to know you found the site clean, airy, and secure, and that the easy parking made things even more convenient for you. Creating a smooth and reassuring experience is exactly what we aim for.
Thank you again for your kind words and for choosing Access.
The transaction was very smooth
The transaction was very smooth, staff very friendly and professional.
March 14, 2026
Reply from Access Self Storage
Thank you for your feedback, Lyn.
We are delighted to hear that everything went smoothly and that the team were friendly and professional throughout. That is exactly the experience we aim to provide.
We appreciate you taking the time to share your experience.
Access Self Storage
The right place to store your items
Easy, quick, cheap.
Staff helpful and professional
Luke helped me a lot, very kind
All perfect
Happy to be here
March 11, 2026
Reply from Access Self Storage
Thank you for your fantastic review, Ile.
We are so pleased to hear that you found everything easy, quick, and great value. It is wonderful to know the team were helpful and professional, and Luke will be especially happy to hear your kind words.
We are delighted you are happy to be here and truly appreciate your feedback.
The way the team attended to me was so…
The way the team attended to me was so quick and efficient and the deal was good and even the reception was good and so professional. even the day I showed up the reception was warm and professional. I am greatful and happy to refer others and recommend Access Self Storage.
March 8, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback.
We are delighted to hear that the team provided quick and efficient service, and that you were happy with the deal offered. It is especially lovely to know that you felt warmly welcomed and experienced a professional reception throughout.
We are truly grateful for your recommendation and appreciate you taking the time to share your experience.
Good self storage place. Recommended!
I received a competitive quote when searching for storage space locally. The communication with the Access Self Storage staff was very positive, they explained all details and were happy to answered all questions, for peace of mind. When decided to book the storage the registration process was easy, and we were given a mini tour of the place when moved our stuff in. Again the staff were friendly and helpful. We received a generous space for the price paid, which was lower than other self storage spaces locally. We would recommend this business.
March 11, 2026
Reply from Access Self Storage
Thank you for such a detailed and thoughtful review, Donald.
We are delighted to hear that you found our quote competitive and the communication clear and reassuring. It is great to know the registration process was straightforward and that the team made your move in smooth with a helpful tour of the site.
We are especially pleased that you felt you received generous space at a great value compared to other local options. Your recommendation truly means a lot to us.
Thank you again for choosing Access.
I was looking to store some furniture…
I was looking to store some furniture during a house move I wasn’t sure of the dates the staff were really helpful and accommodating when I had to change I was shown the different units before I made my mind up I would use these guys again
March 9, 2026
Reply from Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that the team were helpful and accommodating, especially while your moving dates were still uncertain. It is great to know you were able to view different units before deciding, so you felt confident in your choice.
We truly appreciate you saying you would use us again and look forward to helping you in the future.
Reply from Access Self Storage
Thank you for your lovely feedback, Katarzyna.
We are delighted to hear that the team explained everything clearly and supported you with the app. Providing clear guidance and making things easy to use is very important to us.
We truly appreciate you taking the time to leave a review.
Reply from Access Self Storage
Thank you for your great feedback.
We are delighted to hear you received excellent service and that Paul and the team were so helpful. Your kind words will mean a lot to them.
We truly appreciate you taking the time to share your experience.
Reply from Access Self Storage
Thank you for your feedback.
We are delighted to hear that you found the transition quick and easy, and that it was handled well. We truly appreciate you taking the time to share your experience.
Ive had a storage unit in Erdington…
Ive had a storage unit in Erdington since September 2025. Originally I was given a 6 month discount to price match and offer made elsewhere, however the manager had charged me the full price instead of the agreed discount, so he extended my discount period which should have covered me until June 2026. This was confirmed via email.
I received an email in February to advise me that the full price will be going up in March, so I went into the unit to confirm with the manager, who advised me they would not be able to honor the agreed extension of June.
I explained in that case then I would be due a partial refund of 1 month as he had overcharged me in the original 6 month period and I agreed not to refund, based on the extension period alone.
After some back and forth he advised he would be able to extend it until April, and then the unit would be charged full price from May.
Today I have noticed that I have been charged the full amount instead of the still promised discounted amount.
The majority of the staff are really lovely, unfortunately the manager Dean does not seem competent and doesn't keep agreements that he has made. Most the time he doesn't actually seem aware of what hes actually agreed to. Definitely don't think the manager is as professional as he should be, which lets this unit down.
March 10, 2026
Unprompted review
Reply from Access Self Storage
Hi Ellie,
Thank you for explaining everything so clearly.
We are very sorry for the confusion and frustration this has caused. We understand how important it is that agreed prices are honoured and applied correctly.
When you first signed up, the manager was still new in the role and unfortunately some administrative errors occurred while processes were still being settled. The confusion seems to have happened when you received a rent increase email and there was a misunderstanding about how this affected your extended discount.
Because your agreement was a unique arrangement, the discount needed to be manually reapplied, and this was missed. We can confirm that the refund you are owed is now being processed.
We have since put measures in place to make sure manual discount extensions are properly tracked so this does not happen again.
We are sorry again for the inconvenience this has caused and appreciate you bringing it to our attention.
Access Self Storage
All very easy and seamless
All very easy and seamless. Gret team at the Battersea branch , all very helpful
March 5, 2026
Reply from Access Self Storage
Hi Sanober,
Thank you so much for your kind words.
We are delighted to hear that your experience was easy and seamless, and that the team at our Battersea branch were so helpful. Your feedback means a great deal, and we will be sure to pass your comments on to the store team.
If there is ever anything further we can assist you with, please do not hesitate to get in touch.
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