Ace Fx Limited Reviews 

7,847
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Yes , it is great service going into Canary Wharf branch to buy dollars and euros . But if one wants other currencies and cannot visit branch to order them , the ordering process on the web is complic... See more

Rated 4 out of 5 stars

Fair rate , easy to book online. What I liked less was that I could not buy US$ over £750 value using my debit card and had to faff around with my online banking app with a signal only available outsi... See more

Rated 5 out of 5 stars

I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery Loving their new 'bank transfer' way... See more

Rated 5 out of 5 stars

Exchanged 2200 euros by post and they paid into my bank account the next day after they received delivery. They even paid a slightly better rate than what was quoted when I created order. And no ask... See more

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service
  4. Payment Service

Written by the company

Ace FX Travel Money are currency exchange based in London Bridge and Canary Wharf since 2012 who offer competitive exchange rates for buying and selling physical foreigen currencies. Ace FX has a reputation for honesty, reliability and quality of service.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(7,847)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I was impressed with the good Euro to Pound rate I received. Bradley was helpful and professional and went the extra mile to help.
Will be recommending ACE-FX to my family & friends.
Mr Malik

May 12, 2019
Unprompted review
Rated 1 out of 5 stars

Nobody ever in the branch

Every time I try to go to the Canary Wharf branch at Cabot Square there’s no employee inside, despite the shop being open. I tried every Saturday a few times already

January 12, 2019
Unprompted review
Rated 5 out of 5 stars

Extremely easy

Extremely easy, order online and receive an email confirmation. I called up enquiring about my order, and they are very helpful and informative!

January 7, 2018
Unprompted review
Rated 2 out of 5 stars

Watch the rate quoted and the rate used is differentc

The rate is just average but the staff is just not up to standard. The manager gave me a dirty look when I question why the rate quoted to me when I ordered my currency is different from when I collected today. The lady who was serving me kept showing me what was written on the slip which I can't read as the glass was reflecting the image. I gave her the slip where the rates were written and she had to change the rate. Also charged me £1 for using debit card which she did not tell me.
The old staff used to be very nice and they had all left and new manager is a miserable person.
Will think twice going to them in future. Will walk to another shop next time

December 14, 2017
Unprompted review
Ace Fx Limited logo

Reply from Ace Fx Limited

Dear Gopo User,

Thank you for your recent feedback

I am sorry to hear that you are unhappy with your recent visit to one of our branches.

Our rates are ‘live rates’ and will change frequently. We will always offer the best rate which we can and our rates remain extremely competitive as always.

The £1.00 debit card fee is shown at every branch and a sign is visible at every counter. I am sorry that you did not notice these signs.

Please let me know if I can be of any further assistance.

Kind regards

Mario

ACE-FX
020-7403 7511

Rated 5 out of 5 stars

I have used Ace-Fx now 4 or 5 times

I have used Ace-Fx now 4 or 5 times, I always find their service and rates very good! The rates are much better then say from the post office or supermarkets. Its never any hassle using these guys:)

December 6, 2017
Unprompted review
Rated 4 out of 5 stars

Very good

Very good. Helpful staff and efficient. Decent rate, certainly better than bank.

December 4, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look