Yes , it is great service going into Canary Wharf branch to buy dollars and euros . But if one wants other currencies and cannot visit branch to order them , the ordering process on the web is complic... See more
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See what reviewers are saying
Fair rate , easy to book online. What I liked less was that I could not buy US$ over £750 value using my debit card and had to faff around with my online banking app with a signal only available outsi... See more
I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery Loving their new 'bank transfer' way... See more
Exchanged 2200 euros by post and they paid into my bank account the next day after they received delivery. They even paid a slightly better rate than what was quoted when I created order. And no ask... See more
Company details
Written by the company
Ace FX Travel Money are currency exchange based in London Bridge and Canary Wharf since 2012 who offer competitive exchange rates for buying and selling physical foreigen currencies. Ace FX has a reputation for honesty, reliability and quality of service.
Contact info
Unit 8b, Canada Place, Canary Wharf, E14 5EQ, London, United Kingdom
- 0207 513 1925
- info@ace-fx.com
- www.ace-fx.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Excellent Service
I was impressed with the good Euro to Pound rate I received. Bradley was helpful and professional and went the extra mile to help.
Will be recommending ACE-FX to my family & friends.
Mr Malik
So professional and the best rates…
So professional and the best rates given. Kudos
Nobody ever in the branch
Every time I try to go to the Canary Wharf branch at Cabot Square there’s no employee inside, despite the shop being open. I tried every Saturday a few times already
very good service good communication…
very good service good communication and got a very good rate thank you ACE-FX for making my first experience at getting at getting travel money on line a very easy one will be using you again
Dean Danson
Extremely easy
Extremely easy, order online and receive an email confirmation. I called up enquiring about my order, and they are very helpful and informative!
Excellent rates
and even then, Ace-fx will check again to find you best exchange rate.
Watch the rate quoted and the rate used is differentc
The rate is just average but the staff is just not up to standard. The manager gave me a dirty look when I question why the rate quoted to me when I ordered my currency is different from when I collected today. The lady who was serving me kept showing me what was written on the slip which I can't read as the glass was reflecting the image. I gave her the slip where the rates were written and she had to change the rate. Also charged me £1 for using debit card which she did not tell me.
The old staff used to be very nice and they had all left and new manager is a miserable person.
Will think twice going to them in future. Will walk to another shop next time

Reply from Ace Fx Limited
I have used Ace-Fx now 4 or 5 times
I have used Ace-Fx now 4 or 5 times, I always find their service and rates very good! The rates are much better then say from the post office or supermarkets. Its never any hassle using these guys:)
Great service and exchange rate
Great service. Clear information email advising about the cash being ready.
Best in the market.
Very good
Very good. Helpful staff and efficient. Decent rate, certainly better than bank.
Good exchange rates
Good exchange rates. Friendly staff. Can order online to save going in twice.
Best rates in London
Best rates in London, simple order, speedy deliver and easy pick up
Friendly great service
Always the best rate.
Really good friendly and efficient …
Really good friendly and efficient service :-)
Another simple transaction and best …
Another simple transaction and best rate guaranteed from time of order to collection
Very professional and honest staff
Very professional and honest staff. I've made a mistake and gave them £100 too much and the lady from ACE-FX pointed that out and returned the overpayment.
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