Yes , it is great service going into Canary Wharf branch to buy dollars and euros . But if one wants other currencies and cannot visit branch to order them , the ordering process on the web is complic... See more
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See what reviewers are saying
Fair rate , easy to book online. What I liked less was that I could not buy US$ over £750 value using my debit card and had to faff around with my online banking app with a signal only available outsi... See more
I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery Loving their new 'bank transfer' way... See more
Exchanged 2200 euros by post and they paid into my bank account the next day after they received delivery. They even paid a slightly better rate than what was quoted when I created order. And no ask... See more
Company details
Written by the company
Ace FX Travel Money are currency exchange based in London Bridge and Canary Wharf since 2012 who offer competitive exchange rates for buying and selling physical foreigen currencies. Ace FX has a reputation for honesty, reliability and quality of service.
Contact info
Unit 8b, Canada Place, Canary Wharf, E14 5EQ, London, United Kingdom
- 0207 513 1925
- info@ace-fx.com
- www.ace-fx.com
4.0
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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fast delivery
November 1, 2017
Unprompted review
Convenient but exchange rate wasn’t good
November 1, 2017
Unprompted review
Reply from Ace Fx Limited
Dear Joby,
Thank you for your recent feedback.
Our rates are extremely competitive and these are updated regularly throughout the day, to ensure that we remain competitive.
Please let me know If you require any further assistance.
Kind regards
Mario
ACE-FX
020-7357 9700
as previously great service currency …
as previously great service currency arrived when they said it would great rate
November 1, 2017
Unprompted review
Recommended FX in Canary Wharf
EDIT - I received a call from AceFX. It seems that they have moved away from sending text reminders when currency was in store, which was previously a feature I relied on, and the confirmation email following the order had also been filtered by email manager.
To be clear to anyone considering the credibility and quality of Ace-FX - The service and rates received have always been and remain pleasant and favourable, and are the main reason why I have returned a number of times over the past 5 years or so. The £1 transaction fee when paying by debit charge is frustrating but not hidden and well advertised.
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I was told to wait until I received an email confirming my currency had arrived. I waited 72 hours before I went to the branch only to be told that all currency is sent back after 24 hours if uncollected even though no confirmation was sent.
November 1, 2017
Unprompted review
Reply from Ace Fx Limited
Dear J Weller,
Thank you for taking the time to leave a review regarding our services.
I am pleased to inform you that we are now going to start sending text messages to customers to confirm the currency is available. This will be up and running shortly.
Unfortunately, we can only hold currency for a maximum for 24 hours. This information is stated on the confirmation email.
It is worth noting that, If a customer cannot collect their currency within this time, if they contact us to confirm us of the delay we will hold the currency for them.
Please let me know if I can be of any further assistance.
Kind regards
Mario
ACE-FX
020-7357 9700
Reliable and convenient
November 1, 2017
Unprompted review
Easy online.ordering for next day pick …
Easy online.ordering for next day pick up.
Competitve Rates
October 25, 2017
Unprompted review
Simple and professionally delivered …
Simple and professionally delivered service. Will certainly recommend
October 24, 2017
Unprompted review
easy to place an order with prompt …
easy to place an order with prompt delivery
October 24, 2017
Unprompted review
Good rates offered and fast delivery by post
Good rates offered. Foreign currency notes arrived by registered post as promised.
October 24, 2017
Unprompted review
Very good service have used them a …
Very good service have used them a couple of times now cant fault the service they provide.
October 24, 2017
Unprompted review
I have now used this company five times …
I have now used this company five times this year and never been let down, very efficient and excellent exchange rate.
October 24, 2017
Unprompted review
Best value currency with great service
Best value, best service. Why go elsewhere?
October 23, 2017
Unprompted review
Staff are always friendly and helpful
Staff are always friendly and helpful . Best FX rates
October 23, 2017
Unprompted review
I was given notes no longer valid in …
I was given notes no longer valid in Hungary!!! So I did not have enough cash to pay once I got there. I had to waste time and go to the post office to get valid notes.
October 23, 2017
Unprompted review
Reply from Ace Fx Limited
Dear Elena,
Thank you for your recent feedback.
I am sorry to hear that the notes you were given were no longer valid.
At this stage, I am unable to confirm the details of the transaction and request that you contact me at your earliest convenience. I will then be able to confirm the details of the transaction and confirm why you were given currency which was no longer valid.
I may be reached at:
post@ace-fx.com or alternatively, please call Tel: 020-7357 9700
I look forward to hearing from you.
Kind regards
Mario
ACE-FX
020-7357 9700
Easy safe reliable 🤗
October 22, 2017
Unprompted review
Excellent service .
October 22, 2017
Unprompted review
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