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Rated 2 out of 5 stars

Big scam do not use site!!!! Utter rubbish!!! Not received order in three weeks!!!! In this day an age ??!! No contact details!!! No delivery details and ull be lucky if the phone is ever picked up!!... See more

Rated 3 out of 5 stars

Ordered close to Christmas, so might be better usually. Bought some items which took a week to be delivered because they weren't in stock even though still available for purchase. No communicati... See more

Rated 4 out of 5 stars

At first wasn't very happy, no correspondence, order was before Xmas, got through by phone eventually, maybe need an answer phone. Anyway after all that my order was couriered out overnight and receiv... See more

Rated 5 out of 5 stars

Quick delivery, very happy with the jacket. Ive seen lots of reviews online about having to get a size smaller, or about the jacket being too short. Well im 6ft 2, and 210 lbs and a XL fits perfectly... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Since 2009, we have built up an extensive delivery fleet from our trade counter at Eastfield Business Park, Glenrothes, to ensure that if you order products from us, we can have the products delivered to your door as soon as possible, often next day. We supply a wide range of workwear, safety boots, hand tools, power tools and everyday essential building supplies for trades people such as silicones and sealants, nuts and bolts, fixtures and fastenings, the list is endless. Aceworkgear - because our workgear is truly Ace!


Contact info

3.5

Average

TrustScore 3.5 out of 5

211 reviews

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Rated 3 out of 5 stars

Communication and delivery time...

Good pricing and gear. Communication should be better. On receiving my order, I was offered tracking yet I heard nothing. I emailed and was told when I should expect to receive my goods. Heard nothing more for a week and that was from the courier. 8 days delivery! I was gonna buy a hood for my Carhartt jacket but will probably not... People like to know what's going on fellas.

November 7, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

we are sorry to hear that you are unhappy with the level of service that you have received and will investigate this.

Trish

Rated 1 out of 5 stars

No email to say when goods arrive

No email to say when goods arrive. Use a company to deliver who don’t give you delivery options! Having to collect parcel from a depot 35 mins away from home! Rubbish

November 5, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

we are very sorry that you are unhappy with the service that you have received from our courier.
Please contact us via email and we will investigate your complaint.

Aceworkgear

Rated 1 out of 5 stars

Rubbish

Rubbish service

November 4, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

We are very sorry that you are not happy with the service that you have received please email us and we will investigate any issues that you have had.



Customer Services
Aceworkgear

Rated 5 out of 5 stars

Reasonably quick delivery but the…

Reasonably quick delivery but the Portwest Coverall I bought does the job on the harbour, this is going to make my life easier during the winter months.
Very good protection against the weather and a quality product.
Ordering was simple.

November 2, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Thankyou for your review. We are glad that you are happy with the customer service and your purchase.

Rated 5 out of 5 stars

Excellent service

The product I bought ( safety boots ) was competitively priced even with postage . They delivered the service they advertised and the boots arrived a few days later with no problems at all , unfortunately not all companies are like this .

October 20, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Thank you for your feed back. We are glad you are happy with the service you received.

Rated 5 out of 5 stars

Excellent....super fast ...definitely…

Excellent....super fast ...definitely recommend anyone and everyone to buy from them...they'll not be disappointed....

October 6, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Thank you for your review We are glad that you are happy with the service.

Rated 5 out of 5 stars

Very good

Very good, shipped from Scotland to the south of England in a few days. Genuine item at a fair price. Can't ask for much more than that!

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

Good customer service

I order two Portwest TX12 bib & brace in different colours. Unfortunately one was out of stock. Ace work gear in formed my next working day and offered a refund or choice of a different colour. Also the delivery was very good.

August 24, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Thank you for your review We are glad that you are happy with the service.

Rated 1 out of 5 stars

Website ordering very confusing Not good

Website ordering very confusing wanted grey trim got orange told if wanted grey should have ordered black charged £4.95 postage wanted £5 to send item back and another £5 to post correct ones Dumped item in skip bought correct ones cheaper from Amazon NEVER AGAIN

June 15, 2018
Unprompted review
Aceworkgear logo

Reply from Aceworkgear

Hi,
The images on our site show grey trousers with orange exactly what was ordered and received by your self..
When you contacted us we offered you the option to send them back for a full refund or a replacement which you decided to go with,
thus ordering the same item in black and grey. We then received a phone call from yourself informing us that that you were unhappy at having to pay postage to have the alternative sent out and have now decided that you do not wish the alternative.
As previously said we are quite happy to refund you for the trousers that you originally purchased once we receive them back in store.

Rated 4 out of 5 stars

Foos Coats

Hello
The coats are fine. I think we would have preferred a fastner on the cuffs as the sleeves flap about. This can be a risk near machinery although this isn't an issue in this packhouse.

February 19, 2018
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. Cheapest around and very quick delivery. No hassle

February 7, 2018
Unprompted review

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