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Acolad Reviews 

731
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Acolad, it's a translation company, that extends their translation let's use the example English to Spanish. In a sentence translated from English to Spanish they are more likely to include words in t... See more

Company replied

Rated 5 out of 5 stars

I love working with the Ubiqus team. Our relationship manager has changed over the last 2 years, but each new lead provides great customer service. I currently work with Milena Tzankova as the lead,... See more

Company replied

Rated 5 out of 5 stars

I have been using Ubiqus for over a year now and they have transformed my work life. Our organisation has numerous meetings that require minutes and to be able to just record the meetings and send to... See more

Rated 1 out of 5 stars

Case # SDSOPHARMA-356: raised on 11.12.2024 with deadline for response on 13.12.2024 at noon (it`s related to LoD response to BDA so it`s urgent) - till today still no feedback even after escalatin... See more

Company replied

Company details

  1. Translator
  2. Business Management Consultant
  3. Business to Business Service
  4. Marketing Consultant
  5. Technical Service

Written by the company

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Today, Acolad group – represented by the brands Acolad, TextMaster and Ubiqus – merges its diverse expertise in technology, language and industry verticals into a unique portfolio of content and language solutions. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. www.acolad.com

We think the future, so our clients can reach it.

Written by the company

Our commitment to customer delight
At Acolad, we strive to develop a very special relationship with our clients. We’re convinced that a successful partnership comes with trust. Across our journey we have built cross-industry expertise serving the needs of fast paced, high growth companies like yours, helping them to expand globally. We boast a comprehensive and flexible portfolio of content-centric solutions based on market leading technologies to unleash new opportunities across industries. We provide the highest level of customer service with access to 24/7 expert support across regions and time zones. Our global, multidisciplinary team of 2,000 experts is at your service.

Contact info

We enable communication in any language.

Talk to an expert today.

2.8

Average

TrustScore 3 out of 5

731 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(731)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We have worked with Ubiqus for a number…

We have worked with Ubiqus for a number of yeas and although there was a dip in the level of service we received for a short period a year or so ago, we acknowledge that this was primarily due to a number of short term changes that were somewhat outside of Ubiqus' control. After providing feedback which Ubiqus were very receptive too, we very quickly started to experience an improved level of service and are currently very happy with the service provided. Ubiqus always look to accomodate our ad hoc requirements and tailor their service (where they can) to our needs.

July 19, 2019
Rated 5 out of 5 stars

Document translation service

I regularly use Ubiqus for document translation services. They are very quick to acknowledge my request and my client manager Jess Fry is very friendly and accommodating to my various requests. The translation turn around is prompt and to the agreed deadlines. The presentation of the translation work is excellent, I am able to put the original document and the translated version side by side for comparison. I work for a global organisation with offices and stakeholders across the global and Ubiqus has always been able to provide a translator; from Traditional Chinese to French to Urdu, Ubiqus were able to translate quickly and promptly! Ubiqus are also good value for money for the service they provide. Highly recommend Ubiqus to other users for document translation services.

July 19, 2019
Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Very professional and easy to work with. Engineers that come out are knowleable and obviously know what they are doing. Always willing to offer useful advice and willing to help. 5 stars.

July 19, 2019
Rated 4 out of 5 stars

Great Translation, Need to Improve Equipment Recommendations

The translators were fantastic. The planning wasn't as great. A site visit should have been done to know and understand the difficulty of the acoustics so that you could best recommend the equipment we needed. I got your company name from the venue, Mansion House, in London so I assumed there was familiarity with the venue. There wasn't and we lacked the necessary equipment to make the job perfect.

July 16, 2019
Rated 5 out of 5 stars

Excellent service

Nothing to complain about. Excellent service before printing despite the rush. No remarks on good product delivered in time and well presented. Price was even below competition.

July 12, 2019
Rated 5 out of 5 stars

Great service

Great service, always delivered quickly and with a high level of quality. Many thanks to Jess and the team!

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Oliver was extremely helpful with our request and the products arrived on time, well packaged and with all necessary items included - even if not definitely needed. Really pleased with the finished product and would definitely use again.

June 17, 2019
Rated 5 out of 5 stars

Extremely happy with the Ubiqus service

Ubiqus was professional, accommodating and efficient. I was particularly impressed by how quickly they would respond to emails, which came in handy with last minute changes.

On the day, the Ubiqus staff were helpful and friendly and the translation got great reviews from delegates. I would most definitely recommend their services.

June 14, 2019

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