Acolad, it's a translation company, that extends their translation let's use the example English to Spanish. In a sentence translated from English to Spanish they are more likely to include words in t... See more
Company replied
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See what reviewers are saying
I love working with the Ubiqus team. Our relationship manager has changed over the last 2 years, but each new lead provides great customer service. I currently work with Milena Tzankova as the lead,... See more
Company replied
I have been using Ubiqus for over a year now and they have transformed my work life. Our organisation has numerous meetings that require minutes and to be able to just record the meetings and send to... See more
Case # SDSOPHARMA-356: raised on 11.12.2024 with deadline for response on 13.12.2024 at noon (it`s related to LoD response to BDA so it`s urgent) - till today still no feedback even after escalatin... See more
Company replied
Company details
- Translator
- Business Management Consultant
- Business to Business Service
- Marketing Consultant
- Technical Service
Written by the company
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Today, Acolad group – represented by the brands Acolad, TextMaster and Ubiqus – merges its diverse expertise in technology, language and industry verticals into a unique portfolio of content and language solutions. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. www.acolad.com
We think the future, so our clients can reach it.
Written by the company
- Our commitment to customer delight
- At Acolad, we strive to develop a very special relationship with our clients. We’re convinced that a successful partnership comes with trust. Across our journey we have built cross-industry expertise serving the needs of fast paced, high growth companies like yours, helping them to expand globally. We boast a comprehensive and flexible portfolio of content-centric solutions based on market leading technologies to unleash new opportunities across industries. We provide the highest level of customer service with access to 24/7 expert support across regions and time zones. Our global, multidisciplinary team of 2,000 experts is at your service.
Contact info
11 rue Lazare Hoche, 92 100, Boulogne-Billancourt, France
- 33 (0)1 46 04 66 00
- www.acolad.com
We enable communication in any language.
2.8
Average
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
okay
amazing customer service but the transcripts usually contain several mistakes that require a lot of time and corrections on our part if we want a usable product
July 29, 2019
Reply from Acolad
Hello - Thank you for your review of our transcription services and your experience with customer service.
We definitely strive for excellence in both customer care and deliverables, so we apologize for the lapses in quality and any inconvenience to you and your team.
To discuss the issues involving your transcripts, please do not hesitate to contact the Ubiqus representative who oversaw your account or email us at infousa@ubiqus.com. You may also dial our main line at 212-346-6666 and we will be happy assist.
Thank you for letting us know what we're doing right and where you'd like to see improvement. We value your feedback and thank you for being a Ubiqus client.
Always a pleasure to work with the…
Always a pleasure to work with the Ubiqus team. They provide a quick turnaround and are very professional.
July 29, 2019
Reply from Acolad
Hi, Joanne - Thank you for letting us know what you like about our services and staff!
Ubiqus UK - Transcription and Interpretation
We mostly use Ubiqus for transcription and interpreter services. Requesting is so easy via the Portal, and you can find everything you need in one place. The staff are really helpful and friendly, and are prompt and professional at all times. Open ended communications makes it really easy to discuss any issues and queries, and means I haven't had to chase! Compared to the previous service, I find this great value for money!
July 29, 2019
Monique does a great job
I just want to put in the good word for my service representative Monique Murray. She is always quick, helpful and pleasant to deal with. I really don't know how well my documents are being translated, so all I really have to judge Ubiquis on is Monique, and I keep using the company for years at this point.
July 29, 2019
Reply from Acolad
Hi, Michael - We appreciate your feedback on the helpfulness, responsiveness, and friendliness of our staff. Thank you for choosing Ubiqus over the years and we look forward to our continued partnership for many more years to come!
Great on complex events
I definitely recommend them for larger and more complex events. I worked with them on all my corporate events and Ubiqus were amazing. I found them a little more expensive than some other companies, but they are great to work with and get the job done.
July 29, 2019
Reply from Acolad
Hi, Julie-Ann - We are so pleased to know that you found our event services to be amazing. Thank you very much for the recommendation and for choosing Ubiqus USA for your all of your corporate events!
they do a great job
excellent.. 5 stars but when I did this review, it would not let me click on the starts...
they do a great job, onetime, courteous and helpful staff
July 29, 2019
Reply from Acolad
Hi, Febe - Thanks so much for reviewing your experience with Ubiqus! We're happy to know that you were treated with courtesy by our staff and that your deliverables were done well and sent on time.
Our attorneys are always pleased with…
Our attorneys are always pleased with the timely, professional transcripts received from Ubiqus and our department (word processing) is thrilled to be able to send large transcription jobs to Ubiqus rather than having to do them in-house!
July 26, 2019
Reply from Acolad
Hi, Donna - Thank you very much for letting us know what you and your team value about our legal transcription services!
Reply from Acolad
Hi, Lewis - Thank you for taking a moment to rate your experience with Ubiqus' services and staff!
Process is simple
Process is simple. Accuracy guaranteed. Assistance available as needed. Speedy service.
July 26, 2019
Reply from Acolad
Hi, Carol - Thank you letting us know what you like about Ubiqus' services! Your feedback is valuable.
Excellent transcription service!
Excellent service that produces professional executive summaries within a great turn around time! Only 4-stars given because they are a little pricey.
July 26, 2019
Reply from Acolad
Hi, Eileen - Thank you for reviewing Ubiqus' summary writing and transcription services. We appreciate your business!
Reply from Acolad
Hello - Thanks so much for your feedback on Ubiqus' services and staff!
Bradley is very thorough and keeps us…
Bradley is very thorough and meticulous with deadlines and missing requirements. He makes us look good with our internal clients. Kudos!
Dawn is phenomenal to work with and, her experience/knowledge are 1st rate!
Very happy to be working with Ubiqus :)
July 26, 2019
Unprompted review
Reply from Acolad
Hi, Alberto - We truly appreciate your feedback on the quality of our staff. Thank you very much for the glowing review and for being a Ubiqus client!
Mike Mitchell is always quick to…
Mike Mitchell is always quick to respond to any questions or changes I have. I have never received any negative feedback from Court of Appeals regarding Ubiqus' hearing transcripts.
July 26, 2019
Reply from Acolad
Hi, Linda - Thank you for telling us about your experience with Ubiqus' hearing transcripts and the responsiveness of our staff. It's great to know that you've never received negative feedback and we aim to maintain that standard of quality. We appreciate your business!
Reply from Acolad
Hi, Mariusz - Thank you very much for sharing a review of your experience with Ubiqus USA! We value your feedback.
Quick efficient service for a very…
Quick efficient service for a very large number of transcripts, I was very satisfied.
July 26, 2019
Reply from Acolad
Hi, Brad - Thank you for taking the time to rate the quality of Ubiqus' transcription services!
Reply from Acolad
Hi, Deborah - Thank you for sharing what you like about Ubiqus' services!
Irresponsible - poor quality
Irresponsible. Poor quality of transcripts... I had to request multiple revisions... they then failed to properly provide the court with the revised transcripts, thus negatively affecting the case.
July 26, 2019
Reply from Acolad
Hi, Jules - Thank you for leaving feedback on your experience with our legal transcription services. We extend our apologies for any lapses in quality, as we always strive to provide clients with deliverables and services of the highest quality.
Please feel free to contact the Ubiqus representative who oversaw your account to address this matter. You may also email us at infousa@ubiqus.com or dial our main line at 212-346-6666 and we'll be happy to direct your call.
Again, thank you for leaving feedback on your experience and for giving Ubiqus the opportunity to be of service.
Very helpful and easy to work with
Very helpful and easy to work with. Would 100% recommend.
July 25, 2019
A reliable organisation
We needed a tailored solution for our translation needs and Ubiqus delivered. After meeting with Ben and Giovanna, they provided us with great reassurance and confidence in what they had to offer to make our jobs easier. We have been with them for a few months now and highly recommend their pleasant customer service and quick turn around to deliver projects.
July 23, 2019
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