Acorn Motor Group - Acorn Kia Rental Reviews 

40
TrustScore 5 out of 5

4.8

Cannock Road, Chase Terrace, WS7 1JS Burntwood, Staffordshire, GB


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Rated 5 out of 5 stars

Service was excellent thank you. Hollie was so helpful organising my rental. It was an incredibly straightforward process and the car was lovely to drive. I couldn't be happier and can't recommend th... See more

Company replied

Rated 5 out of 5 stars

Can’t fault the service and professionalism, from Kia Rentals Burntwood. Both Dan and Lesley go above and beyond to accomodate us during my long term Sportage repairs. We are currently on our third ca... See more

Company replied

Rated 5 out of 5 stars

What a breath of fresh air from KIA and from Acorn Motor Group. I contacted another car manufacturer but they were not very helpful, very slow in getting back to me, made promises but were actually l... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, United Kingdom

  • 01543685656

4.8

Excellent

TrustScore 5 out of 5

40 reviews

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4.8

All reviews

(40)

683 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was excellent thank you.

Service was excellent thank you.
Hollie was so helpful organising my rental. It was an incredibly straightforward process and the car was lovely to drive. I couldn't be happier and can't recommend them enough.

March 9, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Debs, We are delighted to hear that Hollie provided you with a smooth and enjoyable experience. Our team prides itself on delivering excellent customer service through knowledgeable and friendly staff, ensuring a pressure-free environment. Your satisfaction is our priority, We truly appreciate your recommendation and look forward to assisting you again in the future. Take care and have a fantastic day.

Rated 5 out of 5 stars

Larissa was amazing!

Larissa was amazing!
Great help and very friendly. Great car at a great price. Best car rental experience by a country mile! Can't recommend here enough.

August 30, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello David, Thank you for your kind words, we're thrilled that Larissa was able to provide you with exceptional service and a great car at a great price. We appreciate your recommendation and look forward to serving you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Larissa in the rental services…

Larissa in the rental services department was really helpful and promptly helped me with the process made it as smooth as possible

July 28, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Mariam, thank you for your feedback. Our Rental team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Excellent service from a friendly and…

Excellent service from a friendly and professional team. Larissa was very helpful. Great pricing too. Loved the Niro. Look forward to my next visit to the UK and dealing with these guys. Thank you.

June 2, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Darren, thank you for taking the time to leave us this feedback. We are thrilled to hear that you found Larissa and our team welcoming and professional during your experience. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Acorn Kia’s first class service. Acorn Kia rental delivered a car to our…

Acorn Kia rental delivered a car to our door while our Kia was being repaired. We experienced first class service, guidance and support.
Our Kia Rio with its 7 year warranty is worth its weight in gold. Thank you Kia.

April 24, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hi there, thank you for taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

The service off this company

Excellent service from the very 1st phone call

I felt with a lady named Lesley she was outstanding and very helpful from start to finish she is a credit to her company

February 18, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Lorraine, Thank you for taking the tie to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Rental.

Rated 5 out of 5 stars

Very fast delivery of courtesy car

Very fast delivery of courtesy car. Lesley & Dan were very helpful and explained everything . I would recommend using acorn Kia rental

February 13, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello, Thank you for taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Had a great experience with Kia Rental…

Had a great experience with Kia Rental when my car broke down and I was waiting for a new vehicle to arrive. They beat the price I was already paying, came to pick me up when I was car-less and planning to walk. The whole process was simple, straightforward and I enjoyed test driving a KIA Niro for a week! Would highly recommend them.

January 13, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Sara, thank you for taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. we're happy you found our staff to be so supportive during your visit. Feel free to reach out to us if you need anything. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental.

Rated 5 out of 5 stars

Recommended.

Very friendly and customer focused service. Keeping well with agreed timescales. Recommended.

December 27, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Thank you for taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Kia EV9 for a test…

The guys supplied a Kia EV9 for a test weekend. They couldn’t have been any better
Their comms, by Lesley, was excellent and the guys dropping /collecting the car were great
I would highly recommend

November 22, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Antony, Thank you for taking the time to leave us this feedback. thanks for your praise and kind comments about our team. we're happy to hear you had such a positive experience . We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Very happy

Really enjoyed my hired car,it was clean and kept in good condition.
Communication with Hollie was easy and she was always available when needed.
Would definitely use this service again for long term hires.

November 26, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Everson, thank you or taking the time to leave us this feedback. we're happy you found our staff to be so supportive during your experience. it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

What a breath of fresh air from KIA

What a breath of fresh air from KIA and from Acorn Motor Group. I contacted another car manufacturer but they were not very helpful, very slow in getting back to me, made promises but were actually lying to me. Kia on the other hand delivered on what they said they would do, provided an outstanding service every single time and I got a car that was amazing. Definitely recommend Kia as it was not a car that I would ever think about, but now I am.
I would highly recommend contacting Dan Demaine for any details you want about Kia.

November 8, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello, thank you for taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. We will pass your comments along to the team. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Absolutely over the moon with the…

Absolutely over the moon with the customer service and the vehicle that has been hired to us. My car hasn't got a repair date due to a back order part, but Larissa made me feel so at ease and calm about the situation. Can't thank her enough!

October 2, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Rebecca, we appreciate you taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

I was given a date for delivery and…

I was given a date for delivery and they complied, they sent me a time for delivery and they were spot on. The young lady who delivered the vehicle was very helpful and explained everything that I needed to know.
Brilliant.

August 28, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Adrian, we appreciate you taking the time to leave us this feedback. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Great Experience

I have had a few service issues with Kia as a manufacturer which resulted in me requiring a hire car at short notice. Acorn Hire have been brilliant organising and delivering g the car at short notice in
a tight delivery window. Larissa was excellent both in dealing with the initial enquiry and following it through to delivery - thanks to all at Acorn Rental

July 12, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Paul, Thank you for taking the time to leave us such a positive review! Our team works hard to provide exceptional service to all of our customers,. We truly appreciate your recognition and are glad you had a great experience. Thank you for choosing us. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

5 STARS BRILLIANT

What can I say but from the moment I walked in to Lesley’s office she sorted me out with a lovely Kia shortage gt line even gave me a lift home so I could get my driving license there was a chap there to can’t remember is name but was also so helpful I can’t thank you both so much I was in a mess that day and you took the pressure off straight away thank you again my kids didn’t want me to give the car back 😄

July 4, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Isabelle, Thank you for taking the time to leave us such a positive review! Our team works hard to provide exceptional service to all of our customers, We truly appreciate your recognition and are glad you had a great experience. Thank you for choosing us! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for taking the time to leave us this information about your recent visit. Take care and have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Fantastic rental experience

Can’t fault the service and professionalism, from Kia Rentals Burntwood. Both Dan and Lesley go above and beyond to accomodate us during my long term Sportage repairs. We are currently on our third car during this time and each one has been perfect, starting on an Xceed which was fantastic but because we needed a Sportage for our holiday Dan arranged a swap over, a lovely HEV auto which was both very easy to drive, comfortable and fuel economy was brilliant. Now on a Proceed and it’s a lovely car too. Thank you Dan Demaine and Lesley McQuillan.

July 5, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Martyn, , thank you for taking the time to leave a review for us at Acorn Kia Rental. We're happy we could meet your expectations! we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thanks for your praise and kind comments about our team. thanks for taking the time to leave a review. We hope you have a great day.
Best wishes
Acorn Kia Rental

Rated 5 out of 5 stars

Excellent service

Excellent service - rental car was brought to me efficiently and with great communication. Car was immaculate

May 31, 2024
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Anne, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Rental. Feel free to reach out to us if you need anything. We do hope we can be of assistance in the future. Have a great day.
Best Wishes
Acorn Kia Rental.

Rated 5 out of 5 stars

Good service advisor

Good service advisor, kept updated and informed, repaired vehicle under warranty for a small repair without any issues.

November 2, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! We do hope we can be of assistance in the future. Take care and we hope you have a great day.

Rated 5 out of 5 stars

Great experience with sales person…

Great experience with sales person James Panter.
Made it easy for us to sell ev car in part exchange, and ordered a new car, and kept intouch through out the process.

June 11, 2023
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

We are so pleased you enjoyed your visit to Acorn Kia Burntwood. we appreciate you taking the time to leave us this feedback. thank you for your kind review; we are happy to pass along your comments to the team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience . Feel free to reach out to us if you need anything. Have a wonderful day.

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