Acorn Motor Group - Acorn Kia Rental Reviews 

40
TrustScore 5 out of 5

4.8

Cannock Road, Chase Terrace, WS7 1JS Burntwood, Staffordshire, GB


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Rated 5 out of 5 stars

Service was excellent thank you. Hollie was so helpful organising my rental. It was an incredibly straightforward process and the car was lovely to drive. I couldn't be happier and can't recommend th... See more

Company replied

Rated 5 out of 5 stars

Can’t fault the service and professionalism, from Kia Rentals Burntwood. Both Dan and Lesley go above and beyond to accomodate us during my long term Sportage repairs. We are currently on our third ca... See more

Company replied

Rated 5 out of 5 stars

What a breath of fresh air from KIA and from Acorn Motor Group. I contacted another car manufacturer but they were not very helpful, very slow in getting back to me, made promises but were actually l... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, United Kingdom

  • 01543685656

4.8

Excellent

TrustScore 5 out of 5

40 reviews

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4.8

All reviews

(40)

690 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

We dealt with Paddy who made the whole process pain free. From his knowledge of the car to how he guided us through the digital minefield that comes with new cars today. Would certainly recommend them and would purchase from them again.

May 18, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Derek Jessop, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! thanks for your praise and kind comments about our team. we're happy you found our staff to be so supportive during your experience . Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day

Rated 5 out of 5 stars

Great service…

I have been really impressed with the service provided at Acorn Kia Burntwood, both while I was looking for a new car and with follow up service queries. Having booked my car in for its first service I received a call from the service team to confirm that a service was completed ahead of my purchase, so it didn't need another for a further 8k miles or so. The team offered to re-set the service reminder for me whenever I was next passing, and although the garage was busy on my arrival Kirsty managed to get an engineer to pop out and complete the re-set for me so I was back on my way within 10 mins. Fab service - thank you Kia!

May 23, 2023
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Susie Milne, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! , thank you for your kind review; we are happy to pass along your comments to the team . We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience . Please don't hesitate to reach out to us if there's anything more we can do! We hope you have a great day

Rated 5 out of 5 stars

Very helpful

Mark was great and very helpful with all my queries and getting my new car sorted.

Highly recommend.

May 10, 2023
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Josh, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. we're happy you found our staff to be so supportive during your experience. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

very efficient

telephoned for mot .car collected returned and valeted
receptionist helpful driver so polite

March 24, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Elaine, thank you so much for the positive review! we're happy you found our staff to be so supportive during your experience here at Acorn Kia Burntwood. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Friendly staff

Very friendly staff and clear communication. Everything spot on!

March 18, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Peter, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day.

Rated 5 out of 5 stars

Always fantastically courteous and…

Always fantastically courteous and friendly here.. love this dealership and the people who work here. Have done ever since we bought our Kia Sportage which we still gave . Well done Acorn. . Always great to come here.

March 17, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback.Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day.

Rated 3 out of 5 stars

Timed appointment to replace…

Timed appointment to replace tyres....took too long

March 16, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hi Colin, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one, we truly appreciate your honest feedback, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Excellent service and preparation of…

Excellent service and preparation of car with good price

March 10, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Julie, we're glad to hear you enjoyed your visit. we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day.

Rated 5 out of 5 stars

The service was excellent and speedy…

The service was excellent and speedy and I am pleased with it.

March 4, 2023
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Phillip, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 4 out of 5 stars

Made the whole experience of car buying…

Made the whole experience of car buying really simple - so far so good 😊

March 5, 2023
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Rental

Hello Sukhbir, we appreciate you taking the time to leave us this feedback. Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day.

Rated 5 out of 5 stars

bye a car

very helpful would use them again

January 25, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a wonderful day.

Rated 5 out of 5 stars

Alex was incredible

Alex was incredible, seriously. Came in with a budget, told they had nothing in stock. Had a look at other options without forcing me into anything. Spent a lot of time with me giving me time to thing. Explained everything I was unsure about and came away with a brand new car. Over the moon with the service and help from Alex.

January 20, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Callum, Thank you for taking the time to leave us this feedback. we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day.

Rated 5 out of 5 stars

Friendly and helpful

January 19, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Julie, Thank you, We appreciate your positive review about your recent experience with us! we are happy to pass along your comments to the team here at Acorn Kia Rental. Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Customer experience

A very nice experience with polite and knowledgeable Staff who explained things concisely and answered questions in full.
It was a very busy showroom but even so there was no rushing me through the process and my wishes and requirements seemed paramount at all times.

January 19, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Ken, we appreciate you taking the time to leave us this feedback. we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Rental. Feel free to reach out to us in you need anything. We hope you have a great day.

Rated 5 out of 5 stars

Alex Finney sold me my Sportage and was…

Alex Finney sold me my Sportage and was just so professional, polite, knowledgeable and clearly very good at his job. He was just amazing. Thank you 😊

January 13, 2023
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Jemma , thanks for your praise and kind comments about our team. we're happy you found our staff to be so supportive during your experience here at Acorn Kia Burntwood. Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Great staff Great service.

I have always had great experiences with Acorn Kia Burntwood.
The sales team and the parts team are always very helpful. Especially the ladies in Service they have always gone way beyond being helpful when I have had issues with my car. I highly recommend this garage.

December 6, 2022
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hello Samantha Kirniczuk, we appreciate you taking the time to leave us this feedback. we're happy you found our staff to be so supportive during your experience here at Acorn Kia Burntwood. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Acorn Kia

Andy was very helpful pleasant and knowledgeable. Made buying our Kia easy and straight forward. We will definitely look at Acorn first when we're looking for another car in a few years time.

October 20, 2022
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Michael Cole, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia (Burntwood)! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rated 5 out of 5 stars

Excellent customer service

August 23, 2022
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Hi Diane Rochelle, thank you for taking the time to leave a review for us at Acorn Kia Crewe. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Crewe! If you have any further questions, please don't hesitate to reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rated 5 out of 5 stars

Excellent service

Excellent service. The salesman (Jason) was very patient and not at all pushy. Treated us with respect and nothing was too much trouble. We came away with exactly what we were looking for.

August 15, 2022
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Edward Morton, we are so pleased you enjoyed your visit to Acorn Kia (Burntwood). , thank you for your kind review; we are happy to pass along your comments to the team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia. Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Brought a Kia Nero second hand

Brought a Kia Nero second hand. It was my first time buying a car on finance. Alex cooper was helpful and very good at explaining the process to me. He was responsive to my questions and replied quickly.

June 1, 2022
Unprompted review
Acorn Motor Group - Acorn Kia Rental logo

Reply from Acorn Motor Group - Acorn Kia Rental

Rebecca Carver, we're happy you found our staff to be so supportive during your experience here at Acorn Kia (Burntwood). We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia (Burntwood)! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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