Acorn Stairlifts Australia Reviews 

836
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and skilled technicians for making the entire home installation process completely smooth, seamless, quick, and efficient. Many people truly love their brand new stairlift products, noting how much easier everyday movement and independent living have finally become. Some reviewers were not happy with certain design limitations, such as excessively small seats or bumpy rides around tight corners during operation. A few consumers also mentioned encountering occasional issues with specific product features or feeling that important details could be handled much better.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Product

Reviewers highlight positive aspects of product, noting that the stairlift works well and makes a huge... See more

Service

Customers had positive experiences with service, noting that the entire process from initial quotes to... See more

Quality

People report positive experiences with quality, noting that the stairlift works well and glides smoothly.... See more

User experience

Reviewers express high satisfaction regarding the overall user experience and installation process. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Representative explained in detail all about the chair stair lift. He was patient and did an excellent job during installation. He took away the boxes and left our home as he had found it. I love t... See more

Rated 5 out of 5 stars

From the first site measure and quote the service was fantastic. Everything was explained and local rep was excellent yo deal with. Installation was brilliant. Local installer has excellent skills. W... See more

Rated 5 out of 5 stars

From the get go Acorn stairlifts were well organised and professional . The technician who did the measuring up , Paul was most informative and knowledgeable . The installer did an amazing job , quic... See more

Rated 5 out of 5 stars

The whole experience from initital quote to installation was excellent. Ryan who quoted and installed and Rachel Customer Setvice are so good at their jobs..we felt confident from the outset that we h... See more


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

About Acorn Stairlifts Australia

Information provided by various external sources

Acorn Stairlifts enable anyone who struggles with the stairs to remain in their own home, regain full use of their home and retain their independence. Formed in 1992, Acorn has grown to become one of the world’s biggest brands for home stairlifts. We manufacture more than 70,000 stairlifts annually at our factories in the UK, supplying to more than 80 countries worldwide. We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. Dealing direct means value for our customers and providing a personalised and prompt service. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Visit Acorn Stairlifts and change your life today. Regain your independence at home — enjoy a free quote, no obligation survey and quick installation!

Acorn Stairlifts Give Your Life a Lift®

Written by the company

New Western Australia office
9/19 Rawlinson Street, O'Connor WA 6163

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

836 reviews

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4.5

All reviews

(836)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Stairlift replacement

We recently needed to replace our very old second hand stair lift that had done sterling service.
From the arranging of the quotation to installing a new lift to the actual installation, things were done as and when promised. From the initial phone contact, to the quotation and the installer, all were professional, polite and competent. Very happy with new stair lift.

December 2, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Neville

Many thanks for your review, it is greatly appreciated.
We are delighted that you are happy with our product and service, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Acorn chairlift Perth

We recently had Acorn install an external chair lift at our dwelling. From 1st contact with sales staff to final installation the service and help we received was excellent, Wish a lot more companies were as competent as Acorn Perth . Thank you.

November 30, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Kevin

Thank you very much for taking the time to provide your review, we really value all feedback.
It is really great to hear that you are happy with our service, please enjoy your Acorn Stairlift.
Kind regards
The Acorn Team

Rated 5 out of 5 stars

Great quality product

Great quality product. Pleasent competent Corey, on time and installed in a flash. It is a perfect fit for our situation. Meets all expectations.

November 23, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Tom

Many thanks for such a great review, it is so good to hear that you are happy with our service and product. Please enjoy your Acorn Stairlift,
kind regards
The Acorn Team

Rated 5 out of 5 stars

Outstanding service from a reliable company

I arranged the stairlift for my parents.
Paul initially gave me the quote and was very polite ,knowledgeable , efficient and helpful .
Communication with all the team at Acorn was excellent from start to finish . Everything they said the would do , they did , and most importantly , they did when they said they would . A very reliable company.
The man who installed the stairlift was in my mothers words “ absolutely wonderful “ . She could not speak more highly of this well mannered man .
Thank you Acorn
Sue Maclean

November 16, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Sue,

What a wonderful review, thank you very much. It is so good to hear that you are happy with our service and in particular from Paul and our installer Steve, we will certainly pass on your kind comments.
We hope your parents enjoy their Acorn Stairlift.

kind regards
The Acorn Team

Rated 4 out of 5 stars

I found everything satisfactory

I found everything satisfactory. However the technician was reluctant to run wire to power point along floor, so we compromised. If this proves unsatisfactory I shall have it moved. Otherwise, as I said, everything was good.

November 15, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Graeme,

Many thanks for taking the time to provide your review, all feedback is greatly appreciated. It is good to hear that you are happy with our service and that you found a solution for the power at the time of installation.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Mastering our stairs

Great friendly service and install by Reece who journeyed to our home in Canberra from Sydney. We are very pleased with our decision to choose the Acorn curved stairlift for our difficult stairs. Accessing our bathrooms and bedrooms upstairs is now so much easier now and as we get older. And we can still use the stairs on occasions. Nice tidy job with a high quality stairlift which matches well with our decor. Thank you Acorn!

November 14, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Paul,

Many thanks for such a great review, we really appreciate it. We are delighted to hear that you are happy with our product and service and that Reece did such a good job at the time of installation.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 2 out of 5 stars

Absolutely thrilled with the finished…

Absolutely thrilled with the finished product. Very neat looking. not cumbersome and works like a charm. A big thank you. Hope we can now stay in our own home for many more years

November 14, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Dee and Norm,
Thank you so much for such a wonderful review, we really appreciate all feedback.
It is so good to hear that you are happy with your Acorn Stairlift and that it has enabled you to stay in your home.
Please enjoy,
kind regards
The Acorn Team

Rated 5 out of 5 stars

A great product,

I am very satisfied with my Acorn Chair Lift. The installers were very efficient, extremely tidy and very knowledgeable about the product and its operation. I would strongly recommend Acorn to anyone with some kind of disability who is interested in facilitating movement between floors

November 9, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear John,

Many thanks for taking the time to provide your review, we really appreciate all feedback.
It is so good to hear that you are happy with our service and that you would be happy to recommend Acorn.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Very happy with the process

Very happy with the process. Only hiccup was aproblem with communication when acorns server went down.

November 8, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Margaret

Thank you so much for your review, we are delighted that you are happy with our service. We would like to apologise for inconvenience caused when we had issues with our server, we really appreciate your patience.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Great service and product.

From the time the sales rep came to quote until installation was only one week. They matched a quote I had from another stair lift company without a problem. The installation team was prompt, efficient and cleaned up after themselves. They didn't rush explaining all the details about the workings of the chair to my mother and she was extremely happy with the service.

November 3, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Alex

Thank you very much for taking the time to provide your review, it is greatly appreciated. We are delighted that we were able provide a prompt service and that you are happy with the service provided, we hope your mother enjoys her Acorn Stairlift.

kind regards
The Acorn Team

Rated 4 out of 5 stars

Acorn managed to install a chairlift…

Acorn managed to install a chairlift very quickly from date of order, in time for my father to come home. The system works very well. I’m not sure how we would have managed without it.

October 22, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Tony,

Many thanks for your feedback, it is so good to hear that your fathers Acorn Stairlift has enabled him to return home, we wish him all the best.

kind regards
The Acorn Team

Rated 5 out of 5 stars

The installers were excellent

The installers were very efficient & polite. I would highly recommend Acorn Stairlifts.

October 22, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Brendan

Many thanks for your review, we really appreciate all feedback. It is so good to hear that you would recommend Acorn, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Acorn Stairlifts

Acorn Stairlifts, when quoting, clearly & effectively outlined for us the Company's installation process. From accepting the quote, we only had to wait 2 weeks for installation, insuring that our physical needs were prioritized. The installers of the chairlift worked efficiently & meticulously while undertaking the installation. We found this company's follow up liaison and communication excellent.

October 22, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Faye,

Many thanks for taking the time to provide your feedback, it is greatly appreciated. We are delighted that you are happy with our service, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Difficult External Terrain

Difficult External Terrain

Extremely pleased with not just the stairlift itself, which is excellent, but also the friendly and professional installation into really quite difficult steep outside terrain.

October 22, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Ron

Many thanks for such super feedback, we are delighted that we were able to conquer the steep terrain and that you are happy with our service.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Sales went perfectly.

Sales, price quoted was clear, competitive, confirmation and prompt installation all excellent .

October 22, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Alex

Many thanks for your feedback, it is greatly appreciated. It is so good to hear that you are happy with our service, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Thank you Acorn

Thank you Acorn. The service and product provided was exceptional. The tradesmen were very professional and clearly explained and demonstrated everything. Also the post sales support and follow up is very much appreciated and excellent service. Thank you again for giving me better quality of life and independence.

September 28, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Santo,

Thank you very much for such a great review, it is wonderful to hear how happy you are with our service and product, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

We just recently had a chair lift…

We just recently had a chair lift installed by Acorn in Perth and both the Sales and installation service teams provided excellent service in a professional and timely manner.

September 21, 2021
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Marie,

Many thanks for taking the time to provide your review, we really appreciate it. we are delighted that you are happy with our service and we hope that your mother enjoys her Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Service was great

Service was great. Installer arrived on time and work was finished early. All mess tidied up. Operation explained - all very simple

September 17, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Dennis

Thank you so much for your review, it is greatly appreciated. We are delighted that you are happy with our service, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Rated 5 out of 5 stars

Very professional team

Very professional team, from the initial quote right through to installation. I love my chair and it makes going up and down the stairs so much easier for me.

September 16, 2021
Unprompted review
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Dear Terri,

Many thanks for taking the time to provide your review it is greatly appreciated. We are delighted that you are happy with our service and product, please enjoy your Acorn Stairlift,

kind regards
The Acorn Team

Rated 4 out of 5 stars

the installers seemed professional and…

the installers seemed professional and explained how to use stairlift the only thing that worries me/us is the creaking sounds coming from under the lower set of stairs as the lift goes up and down'

August 11, 2021
Acorn Stairlifts Australia logo

Reply from Acorn Stairlifts Australia

Thank you Doug for your review, much appreciated. We have contacted you and organised our installer to return and assess your concerns. I do hope you have many happy years with your Acorn Stairlift.

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