Acotisdiamonds Reviews 1,139

Quick delivery

Good product

Smooth transaction, great product, fast delivery

Very impressed with speedy delivery and fast despatch. Good customer service

I like the product but the delivery and dispatch times are very misleading.

I always buy my Trollbeads direct from Acotis Diamonds. Lower in price and quick to deliver. An excellent company. Thank you to Acotis.

Order was delivered as expected, gift packaging supplies as all items were for gifts. Beautiful jewellery shame none of them were for me 😁

I purchased a set of Stranger Things pin badges on 14th March 2026 and I still have not received the order. I have emailed and called numerous times but have had no response.

Internet scam company?

Order number AD131437

Following a reply from Acotis (please read) the order confirmation email states shipping in 3-5 days. Regardless I did not receive responses to emails or calls and even though they claim a refund has been issued I have had no official confirmation.

Acotis are "keeping up appearances" here but offer an entirely different customer experience, which is a dishonest approach.

In Acotis response to my review they even posted my name, address and telephone number which appears to have been done out of spite, otherwise why would they have breached privacy laws.

Again, an actual representation of their attitude towards the customer experience

Found what can only be described as needle in a haystack when I found the clasp I was looking for with Acotis, After ordering two clasps and one not being big enough, the exchange was made and adjusted with no hassle whatsoever. Very smooth transcription, Customer Service 11/10, Correspondence was quick and friendly. Highly Recommended, very professional service.

Excellent watch. Prompt service.

Really quick delivery with communication at each stage. Lovely wee gift delivered promptly

Payed extra for postage & still took 2 weeks, so not happy

I am sick and tired. The company didn't refund my money for an order I made in November. They ruined a birthday present for my boyfriend and now don't answer emails. Maybe someone can give me advice on what I should do. It's a total scam and a lack of respect!

I ordered it using next-day delivery on the 17th of November. To say it was attempted to be delivered on the 24th of November is just a disgrace. I paid for it because of my boyfriend's birthday. I was away for two weeks from the 23rd of November, so I wasn't able to pick it up. I told you about it a few times. You said you never got this return from Royal Mail. It's March already. I want my money back. I don't need it after five months. I needed to order another present. I think you should have given me a refund a long time ago, not made me wait months and find silly excuses. This is why I posted a review because it's impossible to get an answer from you. Don't charge people for next-day delivery when you can't deliver; it's very dishonest customer service to just take money and then whatever. I want my money back, that's all!
You're saying you ruined my present and now you want me to accept it after 5 months?! When you're the one to blame. Unbelievable !!!

A beautiful Trollbead , sent well packaged and arrived in good time … at a good price ! Thankyou !

Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & quick delivery. Delighted! Beautiful item at a great price. Thank you Team Acotis :)

I ordered a pendant on their website for Valentines day. They took my money and then nearly a week later they just abruptly refunded me without giving me any reason why. No communication whatsoever. The item was in stock.
Now they have tripled the price of the item on their website. I am severely disappointed and think this is -terrible- practice. Lacking communication is so rude.
My partner will be very upset that they wont be getting what they asked for. What a let down.

——

Edit after their response:
They never emailed me with an explanation or an apology that is a straight up falsification.
They prioritised saving face here in responding to my review. They still had not emailed me personally despite me having emailed them inquiring about the cancellation before posting here.

They made the mistake. False advertising at a price they won’t commit to. Misleading customers to make a purchase they won’t fulfill then making false claims on trust pilot to save face. Abhorrent, lack of respect.
Fool me for trusting them to place an order. Buy elsewhere.

Nice product delivered in a timely fashion

My husband bought me earrings for Christmas which were the wrong size to the order. He immediately contacted Acotis and the experience we received was second to none. They couldn’t have been more helpful in sending out another pair in the correct size.
Super fast communication and delivery. Thank you!