Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
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Review summary
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Reviews shaping this summary
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Company details
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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I love your products the leather and…
I love your products the leather and silver mix is perfect for my wife thankyou
November 24, 2025
Helpful chat which resolved a price query
There was a price glitch on the website and it was probably not all that easy to resolve, but with a lot of good communication and helpful attitude it was sorted out over a chat and I managed to make the purchase. The chat was with a real person from the beginning!
One issue to still look at is that I could not reduce the chat window while we were trying to sort this out, which meant I could not select (or see) the ring size to complete the purchase. This could be reprogrammed quite easily - so the client can drop down the window when wishing to see the web-page, then click to re-open it.
November 28, 2025
Unprompted review
I am absolutely thrilled with my…
I am absolutely thrilled with my jewelry order! The piece arrived beautifully packaged and looked even more stunning in person. The craftsmanship is flawless, and the diamond sparkles perfectly. Customer service was amazing from start to finish. I’ll definitely be ordering again!
November 7, 2025
Unprompted review
Very good service
Excellent products at a very good price. Fast safe delivery overall a very good service
November 5, 2025
"Worth every penny.” I was a bit…
"Worth every penny.” I was a bit hesitant at first, but the bracelet I received is just perfect — delicate, sparkly, and comfortable to wear. I’ve already gotten so many compliments."
November 10, 2025
Unprompted review
Cheaper here than on the brand’s official website!
I had a slight issue tracking my parcel, but customer service responded quickly and kept me updated. When it arrived, I was speechless .. the bangle are gorgeous and so sparkly! Totally worth the little delay, and even better — they were cheaper here than on the brand’s official website!
November 5, 2025
Unprompted review
I received this as a gift from my…
I received this as a gift from my parents, and I absolutely loved it! We had a slight issue with the shipping; however, the team was so helpful with the process. Great experience so far. I will order a few pieces for my mom.
September 5, 2025
Unprompted review
Customer service is extremely poor
I made an order on 29th Sep I paid for express shipping (delivery within 1-3 days).
On 10th Oct I reached out to their customer service as I had no communication about the status of my order. I was told it was out of stock in a reply on 13th Oct. I was not notified of this when making my purchase as I would not have bought it, I specifically ordered from here as other companies had it out of stock. I sent a follow up on the 14th asking when it would become available I was told first week of November and clarified that I expected it to be express shipped to me due to already paying extra for this. This was confirmed and I was told I would receive an email first week in Nov to confirm it was back in stock.
On 7th Nov, I sent another email to chase up as I had received no update. I received a response on the 8th saying it was still out of stock.
I decided to write a review because I was frustrated with the lack of customer service. I should not have to be the one chasing for my order. Every response I received from them was because I reached out first for updates. In response to my initial review the company misrepresented the facts and also completed a GDPR breach by posting my full name and address on the review. I urgently emailed them to review the response, but I was concerned about having my details out there, so I deleted the review myself.
Due to the serious nature of the GDPR breach, I reached out in several emails to the company, asking for an explanation as to why my personal data had been unlawfully shared and asked for a refund. Due to the distress this situation caused. I have now received the refund but have not received so much as an apology for them breaking the law and sharing my data. Or a response to my formal complaint thus far. I am waiting until next week for a response before reporting the matter to the ICO for investigation.
I would recommend to avoid this company, as the customer service is extremely poor. It is fine that the product was out of stock with the supplier, but you should be proactively updating the customers if their goods will not be delivered within the timeframe stated at the time of purchase.
September 29, 2025
Unprompted review
Reply from Acotisdiamonds
Ladies Dress Gold Tone Watch TW2Y01200
We appreciate your feedback, but this review does not reflect the full picture. Your order was placed for a Timex watch which, as we informed you on 13th October, was temporarily out of stock with the manufacturer. We immediately contacted Timex to confirm restock dates and updated you that delivery was expected in the first week of November.
While we understand your frustration, it’s important to note that the delay was due to Timex’s own stock shortage, not a failure on our part to dispatch. Your order remains active and, as previously confirmed, will be shipped via express service as soon as stock arrives, at no additional cost to you.
We communicated throughout this process — including emails sent on 11th, 13th, and 14th October — and acted transparently at every step. Suggesting otherwise is unfair and misleading.
We’ll ensure your watch is delivered promptly upon arrival, as promised.
Have to pay for returns which is not…
Have to pay for returns which is not good if item is not suitable so not only paying for delivery you have to pay for a return. Not customer service friendly!!
October 30, 2025
Reply from Acotisdiamonds
Hi there,
Thank you for your feedback. We’re sorry to hear that you're disappointed with our returns policy.
As clearly stated in our Terms & Conditions and Returns Policy, customers are responsible for the cost of returning unwanted or unsuitable items. This is standard practice across many online retailers, especially where the customer simply changes their mind or the item is not a suitable choice.
We always aim to provide accurate product descriptions, clear imagery, and detailed specifications so our customers can make informed purchases. Of course, if an item is faulty or not as described, we will cover return costs in line with UK consumer law.
We understand that free returns are preferred by some customers, but we’ve chosen to keep our product prices as competitive as possible rather than embedding the cost of free returns into our pricing. This helps us offer great value upfront rather than raising prices for everyone.
If you have any further concerns or need help with your return, please feel free to reach out to our customer care team directly and we’ll be happy to assist.
Kind regards,
Acotis Diamonds Customer Support
Swarovski Crystal
Competitively priced items and quick delivery time and item expertly packaged.
Well Done!
October 29, 2025
I am a US buyer and my package was…
I am a US buyer and my package was delivered securely wrapped with no jewelry inside the pouches! Do not buy
October 3, 2025
Reply from Acotisdiamonds
Hi there,
Thank you for bringing this to our attention. We can confirm that the item was securely included in the package when it left our warehouse, and it passed all weight and dispatch checks prior to leaving the UK.
As soon as you contacted us, we processed a full refund as a gesture of goodwill while we launched a formal investigation with the courier and our internal team. We take matters like this extremely seriously and are working to understand what may have happened during transit.
We appreciate your patience while the investigation is ongoing. If you have any further details that could assist, please reach out to our customer service team directly.
Kind regards,
Acotis Diamonds Customer Support
A brilliant company
A brilliant company. I had to return my item, totally my fault as i ordered the wrong item. I returned the item no questions asked and had a full refund into my bank straight away.
September 29, 2025
Very disappointed with the size of the…
Very disappointed with the size of the 9ct gold zirconia circle pendant I ordered it's so tiny!!
September 30, 2025
I bought a pair of earrings and the…
I bought a pair of earrings and the plastic bag it came with already had a hole in it and they said I cant get a refund because of it avoid this place! Its a scam!
September 16, 2025
Unprompted review
Reply from Acotisdiamonds
This is not a scam, and your claim is incorrect.
For health and hygiene reasons, earrings cannot be refunded once the hygiene seal is broken—this is clearly stated in our terms and is standard industry practice. Our dispatch process is recorded on CCTV; your order left us with the seal intact. Returned with a breached seal, the item is unsellable and ineligible for refund.
Despite that, we have offered a one-time goodwill resolution:
1) We return the earrings to you, or
2) We issue store credit for the item value.
The item would then be destroyed at our cost
That is our final position. Please email customerservices@acotisdiamonds.co.uk
katie robertson, 1 kingfisher close, magpie walk, portsmouth, PO8 9XD, United Kingdom
9ct Gold Creole Earrings ER407
I had a very disappointing experience…
I had a very disappointing experience with Acotis Diamonds. I ordered a watch but cancelled the order the same day, well before dispatch. Instead of processing my cancellation, they insisted I proceed with the purchase. I followed up with several emails and eventually received a message saying my cancellation request would be passed to their team, but since then I’ve had no response, no refund, and no update. Extremely poor customer service and lack of communication – very unprofessional. I would not recommend buying from them.
September 10, 2025
Unprompted review
Reply from Acotisdiamonds
Divya Thomas
Order Date - 9 September 2025 at 12:37
Thomas Sabo Rebel At Heart Mens Chronograph Watch WA0264 - 278 - 203
Cancellation Date - 10th September 2025
We’re sorry to hear about your experience and for the frustration caused. The watch you ordered was on back order with an estimated dispatch time of 7–14 days, when you requested the cancellation of your item we processed this on the next working day. We can confirm that your order has now been refunded in our system. Refunds usually take 5–7 working days to appear back in your bank account.
We appreciate your patience and apologise again for the inconvenience caused. If you have not received the funds after this time, please contact us directly at customerservices@acotisdiamonds.co.uk
Regards
Acotis
Product OK but....
The product is fine but the service around it was poor. Slow to respond to enquiry about when delivery would be and in general slow delivery. When spending over £100 online you need reassurance that it is on its way and when it is going to be delivered, very vague and slow.
August 29, 2025
Reply from Acotisdiamonds
Hi Jason,
Thank you for your honest feedback. We’re pleased to hear you’re happy with the product, but we’re very sorry that our service did not meet your expectations on this occasion. We completely understand how important clear and timely communication is, especially with higher-value orders, and we regret that you found our responses and delivery information vague and slow.
We’re currently reviewing our processes to make sure updates are provided more quickly and clearly in future, so your comments are very helpful to us. If you’d like to discuss your order in more detail, please feel free to contact us directly at [support email/phone] and we’ll be glad to assist further.
Thank you again for your order and for taking the time to leave us a review.
Please use the following code for a 10% discount on your next purchase "Welcome10"
Kind regards,
Acotis
Reply from Acotisdiamonds
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you had such a positive experience and that you’re happy with your purchase. Your support means a lot to us, and we look forward to welcoming you back to Acotis Diamonds again soon.
Reply from Acotisdiamonds
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you had such a positive experience and that you’re happy with your purchase. Your support means a lot to us, and we look forward to welcoming you back to Acotis Diamonds again soon.
Reply from Acotisdiamonds
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you had such a positive experience and that you’re happy with your purchase. Your support means a lot to us, and we look forward to welcoming you back to Acotis Diamonds again soon.
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