Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
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Review summary
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Reviews shaping this summary
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Company details
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Very very slow must use outsourcing for…
Very very slow must use outsourcing for the jewellery customer service poor the whole experience was really bad would not recommend item came eventually after 3 weeks
August 26, 2025
Reply from Acotisdiamonds
Hi Jane Nay
Order Date - 13 August
Delivery Date - 27th August
Tracking Code - OM013320388GB
Item - Sterling Silver Zirconia Blackened Snake Ring TR2419-643-11
Thank you for your feedback. We’re very sorry to hear about your disappointing experience and that your order took much longer than expected to arrive. The delay was due to the item being on back order, and this information would have been shown at the time of ordering — but we completely understand how frustrating it must have felt to wait three weeks without clearer updates.
We’re currently working on improving both our communication and our stock visibility so that customers are reassured from the start and kept fully informed throughout. Your comments are very important to us and will help us do better going forward.
We do hope you’ll consider giving us another chance in the future to provide you with the smooth and positive service we aim for.
Regards
Acotis
What I had always wanted.
I had always wanted a pair of silver teardrop earrings and over the years I couldn`t find exactly what I craved! I found Acotisdiamonds, scrolled through their amazing range of jewellery and eureka! the very pair. Excellent quality, beautifully crafted and just the right size drop. Fast delivery too very very pleased. Thank you Acotisdiamonds - I`ll be back, as the saying goes.!
August 28, 2025
Unprompted review
Reply from Acotisdiamonds
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you had such a positive experience and that you’re happy with your purchase. Your support means a lot to us, and we look forward to welcoming you back to Acotis Diamonds again soon.
Glad I purchased from Acotisdiamonds diamonds.
First time I have purchased from Acotisdiamonds. The hand bag was exactly as described and my wife loves it. Great price and low cost fast delivery. Well packaged.will buy more in the future from this company.
August 19, 2025
Unprompted review
Reply from Acotisdiamonds
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you had such a positive experience and that you’re happy with your purchase. Your support means a lot to us, and we look forward to welcoming you back to Acotis Diamonds again soon.
Great product at a good price.
Great product at a good price.
Arrived within expected timeframe.
July 30, 2025
Delay in repair
Sent a gift of earrings for repair for second time. The first repair took over two months- the second repair is still ongoing over almost two months. No feedback from Acotis whatsoever. Not a company I can recommend.
July 14, 2025
Unprompted review
Reply from Acotisdiamonds
Dear Louise,
While I respect your right to leave a review, I must address that your comments are both misleading and unfair.
Your earrings were returned to the supplier just days after we received them, and we have followed up consistently to secure a resolution on your behalf. As previously explained, repairs and replacements — particularly with international brands like UNOde50 — can take up to four weeks or more, and this timeframe is completely outside of our control.
Your claim of “no feedback” is simply not true. I have personally communicated with you multiple times and provided updates as soon as they were available.
Additionally, I must make it clear that aggressive behaviour towards our staff — whether over the phone or via messages — will not be tolerated. Any future incidents will result in calls being ended or escalated directly to management.
We remain committed to resolving your issue and will dispatch your replacement as soon as it arrives.
So helpful I had previously had a…
So helpful I had previously had a bracelet brought for me from the shop a few years ago . My good work friend loves it has its her 60th birthday I decided to get her one but unfortunately they don’t do that one now . But the owner was so fantastic and found me one very similar. It’s come and its perfect Will definitely be ordering again from her .
July 5, 2025
Unprompted review
My items arrived quickly
My items arrived quickly. The were well packaged. Very good service.
June 10, 2025
Simple and easy process…
Simple and easy process from ordering to delivery. Happy with product too
June 10, 2025
From order to delivery took all of 2…
From order to delivery took all of 2 days
5 star Service and extremely happy with my purchase , I highly recommend using this company
May 28, 2025
Worst company I’ve bought from in a very long time!
Order was supposed to be shipped within 10days, after 3 weeks (and many unanswered emails) I cancelled the order which they agreed to. They then sent the order out and I had to pay to return it. Communication was almost non existent too. I nearly had to file a dispute with my bank. Definitely felt like a scam company and would highly recommend not ordering from them!
May 2, 2025
Unprompted review
Reply from Acotisdiamonds
Dear Angela Billenness
Thank you for your feedback regarding your recent order for the Charming Gold Plated V-Shaped White Stones Ring (Size 54).
Firstly, we sincerely apologise for the delay and the inconvenience you experienced. Your order, placed on 2nd May 2025, was for an item marked as "On Back Order", with an estimated dispatch time of 7 to 14 days. Unfortunately, due to an unexpected delay from our supplier, dispatch was postponed. The order was ultimately fulfilled on 19th May 2025 and delivered on 20th May 2025, within the extended timeframe.
We acknowledge that your cancellation request came during this delay, and it was regrettable that the order was dispatched shortly after. This should not have happened, and we are currently reviewing our internal processes to ensure cancellation requests are processed more promptly and accurately.
We are also truly sorry to hear about the difficulty you had in reaching us. Communication is very important to us, and we’re actively working to improve our response times during busy periods to avoid future situations like this.
Regarding the return postage, if you’ve incurred any out-of-pocket costs, please do get in touch with our customer service team and we’ll be happy to look into reimbursing you.
We completely understand your frustration and appreciate your patience. While we did not intend to cause distress, we understand how the experience could have felt that way. Your feedback has been taken seriously, and we hope to use it constructively to improve our service.
Kind regards,
Emma
Recommended jewelers
Ordering was simple and the customer service was amazing. Will definitely be returning and thoroughly recommend.
May 16, 2025
Unprompted review
Reply from Acotisdiamonds
Dear Sam Appleyard,
Thank you for taking the time to leave a review. We’re very sorry to hear about the delivery issue regarding your Shackled Silver Metal Bracelet order.
Upon investigating, we can confirm that the parcel was unfortunately returned to us due to an incorrect address and has now been redirected back to you. As the sender, you're responsible for submitting a claim with Royal Mail. Once the claim has been processed and approved, we will ensure a full refund is issued to you promptly.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding throughout this process. Should you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards,
Emma
Customer Care Team
Acotis Jewellery
Excellent Communication
I had a problem with my order which sadly got lost by Royal Mail. Mike at acotis worked with me to try and resolve. Sadly it was not received but lost in transit so Mike offered a replacement or refund. Thanks for your help Mike
April 29, 2025
Reply from Acotisdiamonds
EMAILED ALSO TO heth.wall@sky.com
We’re sorry to hear that you’ve experienced an issue with the delivery of your recent order.
Following a full investigation into your complaint, we can confirm that your order was successfully dispatched on 29 April 2025. It was sent via Royal Mail, and the tracking number assigned to your parcel is as follows:
Royal Mail Tracking Number:
320226298000648380ABB
We have reviewed the tracking information associated with your shipment, and at present, it appears that the parcel has not yet been delivered. While Royal Mail generally provide a reliable and timely service, there are occasional instances where delays can occur, particularly during busy periods or due to unforeseen operational issues.
In the event that your parcel remains undelivered after 14 days from the dispatch date, we will be more than happy to offer you a suitable resolution—either by arranging a replacement item to be sent out to you or by processing a full refund, depending on your preference.
We always recommend contacting us directly via our customer service channels if you encounter any problems with your order. This enables us to address the matter quickly and provide you with the support you need. While we value all feedback, resolving issues through direct communication is often far more efficient than through public reviews.
Once again, we apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Fast deliver
April 26, 2025
Great service & prices
April 26, 2025
The lady I spoke to was wonderful
The lady I spoke to was wonderful . She kept searching for the product and gave me time and such respect of what I was trying to do for my granddaughter . Thank you so much
April 30, 2025
Lovely earrings and delivered promptly…
Lovely earrings and delivered promptly and customer service very helpful
April 26, 2025
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