Acronis Reviews 3,266

Perfect customer service!
Thank you!!!

My problem was solved in two days. Good support and good aftersale. Compliments.

Very good customer service whenever I have needed to contact them

Inchara Srikanth took ownership of the problem and we worked it through until I had a suitable solution that I was happy with.

The technician guided me through installation of True Image. The third party downloader shortcut would not function even after they issued a new link. The technician was patient with my slow typing and error, never pushing me. I have not had technical assistance at this level in many years

They followed up on my issue and resolved it quickly.

I've had my doubts about continuing to use Acronis TrueImage for my backup solution, but I ran into some issues with Acronis on my main computer and so i called for tech support. The expert help I received was outstanding! First, I was in control, able to set the date and time for calls from them. I am a former programmer, tech support agent and IT manager myself, and so i recognize true expertise in other agents. Rahul quickly grasped the several issues with my system and Acronis and deftly moved around in my computer to check, test and repair various things that were causing the problems. He called me back on schedule each time, was polite, patient and answered all my questions. Because of the outstanding help I received, I have decided to continue to purchase Acronis backup software in the future and highly recommend it to others!

Ram is more like a friend or neighbor than just a tech. Combined with the depth of his knowledge of the Windows operating system and his navigating its challenges, Ram is the type of guy you'd go to sea with anytime. Acronis has a WINNER with Ram!

I was so pleased to have a voice and presence to help bring about a positive outcome with my back up. Thank you for being there!

Agent was extremely helpful and thorough. He was able to rectify my issue quickly.

The application is the best solution of its kind that we have used to date. And the support, particularly the proactive assistance with the availability of updates, is exceptional. The assistance provided by Acronis Support was exceptionally helpful.

She knew exactly what my problem was and fixed it on the first attempt!

When my system crashes it is good to know that Acronis backup software is there to save me from loosing all my data. It makes system recovery so easy and hassle free. It has saved me many times. I recommend it to anyone who is serious about their data.

Too busy to research the issue, but Acronis support had my back.

True Image required an upgrade which was done remotely by Acronis Support. Excellent service, each step clearly and politely explained. One happy customer.

Exceptional service truthful and accurate advice combined with relentless action to satisfy and solve.

Great customer service. Ram was very helpful and knowledgeable.

I have had this programme for many years. It’s very good and the software support is excellent.

Acronis support quickly resolved my problem. I have been using Acronis True Image for many years with no problems.