Acronis Reviews 3,266

Acronis software is great! I have used it for years. The software is great in recovering your data and software after a hard disk crash or if you are trying to transition to a new computer. The Acronis software experts that I have worked with have been excellent in solving issues with a transition to a new computer and continue to work with you until the task is accomplished.

Just a good and reliable service with personal help if needed.

Was very informative and educational was a great teacher.

Acronis is a complex product and when I encountered an issue with a new version they guided me back to a previous working version whilst they looked at the issue.

A few days later they sent me a link to a new version which is now working correctly.

Spot on.

Acronis True image is an excellent, functional & easy to use product. Technical support is good if you need it.

I have been an Acronis user for several years and have always been impressed by its support people. They know the product intimately--unlike many other software techs--and can resolve issues quickly and completely.

Pefect service and on time! Great! From Pooja Poojary!

Very kind and competent people from Acronis support. They are really doing their best to help customers. Users will for sure be satisfied with their competence and their true wish to help customers.

swift, courteous and professional help fixed my problem

Their software for cloning drives is absolute garbage. Maybe the worst experience I’ve ever had with a piece of software. It just locks your computer up for hours and does nothing. You have to physically shut your computer off in order to close it after it has been running for hours with no results. Otherwise it won’t let you do anything. You can’t even ctrl+alt+delete. You have to push the physical power button on the computer and just shut it off. Absolute garbage.

I am very much indebted to Mr. Rahul Arora for his excellent support. He is extremely knowledgeable and customer-friendly. He clearly explained the problem to me before fixing it. He is an excellent employee of Acronis. Please convey my kudos to him. Thanks.
Best,
Bala

Contact by phone without long precedures and waiting time. Problem was directly solved.

Acronis software has lost its ability to update virus signatures and, therefore, will not back up files either. I have submitted a tech support ticket, and the first and second responses were for information that I had provided the first time. It is clear they don't even bother to read the tech support request and instead send out cookie-cutter responses. I have been waiting for three days for a response to the fatal error that Acronis True Image has encountered. I have done clean uninstalls using their cleaning executable file, followed all instructions to perfection, and still the software does not work. I am not sure why tech support cannot deal with this in a timely fashion. Needless to say, once the subscription is over, I will be going elsewhere.

The Service Agent was both knowledgeable and helpful. As an older user I was grateful for the patience that was shown to me and clarifying of my misunderstanding of one of the features.
All of the Service Agents I have had contact with over the years I have used Acronis have demonstrated the same level of professional competence and respect.

My project was to rationalize my inventory of backups going back to 2011, manage my hard drive and on-line capacity, and stream line my backup process going forward. Not being an IT professional made this task virtually undoable. Mridul was patient and his follow-up after each session was to-the-point, operational, and within my grasp to understand. I feel very confident about my ability to manage this process in the future.

Acronis provided quick, personal and effective help

Very satisfing, very pleasnat

Representative handled very well, finally working.

Super support! Very responsive and committed to solving the issue.

knew what he was doing - very helpful