I rely on Acronis because they deliver on what they promise. This is most evident when it comes to their technical assistance. They always address my concerns efficiently and treat me with respect. Th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Extremely fast response to support request. Very thorough assistance. Above and beyond all my expectations. Addressed and solved all my concerns/questions and even tackled some problems of which I... See more
Ram is more like a friend or neighbor than just a tech. Combined with the depth of his knowledge of the Windows operating system and his navigating its challenges, Ram is the type of guy you'd go to s... See more
Ram had it squared away in short order and the backup he set up ran perfectly. He told me there was a bug in the latest build which deleted a number on menu options. No cover-up, just out and admitted... See more
Company details
About Acronis
Written by the company
At Acronis, we believe the data, applications, systems, and productivity of every organization should be protected against loss, theft, and downtime — whether it’s caused by cyberattacks, hardware, hardware failure, natural disaster, or human error. From MSPs supporting clients to enterprises serving global users to organizations handling sensitive data, we lower risks, improve productivity, and ensure your organization is #CyberFit.
Acronis True Image (formerly Acronis Cyber Protect Home Office)
With Acronis, you can completely protect your home and home office environment with one simple tool. Designed for today’s digital world, Acronis True Image is the most reliable, efficient, and easy way to protect and manage your computers, mobile devices, and personal digital identity. Acronis True Image delivers fast secure backup & painless recovery, AI-based security, remote management, Identity Protection* and cyber insurance*. Acronis True Image: reliable and fast secure backup with all round protection, including your identity, for your digital life.
Acronis is majorly-owned by EQT.
Backup, disk cloning, cyber protection and privacy tools that enable security for home users
Written by the company
- The most reliable cyber protection software on the market
- Be protected from the unexpected. The complete cybersecurity protection you need with an easy-to-use and reliable solution against data loss, cyberattacks, and identity theft* (*available in the U.S. for Advanced and Premium subscriptions).
Contact info
Rheinweg, 9 , 8200, Schaffhausen, Switzerland
- +41 526 302 800
- marketing@acronis.com
- www.acronis.com
4.5
Excellent
3K reviews
No history of asking for reviews
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Security breach
Technical support was thoroughly professional and effective.
April 9, 2026
Unprompted review
Many reasons to love Acronis
Each question is given full attention and thorough treatment so that I not only do something right but also understand what I am doing. The staff members really care about a successful result.
April 7, 2026
Unprompted review
Excellent service
Excellent service. Very competent support person who resolved a complicated problem in a matter of matters. Extremely pleased with the level and quality of service.
April 8, 2026
Unprompted review
Acronis provide a quality product
Acronis provide a quality product. Their support desk is very responsive and always provides accurate information advice to help.
April 8, 2026
Unprompted review
May use AI-assist with repliesRead more
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THE SHITTIEST BACKUP EVER
I have a paid-forever subscription for my desktop and are unable to access it with this shittiest of all backups.
April 6, 2026
Unprompted review
Reply from Acronis
Hi,
Thank you for sharing your feedback — we understand how frustrating backup issues can be.
To clarify one important point: Acronis does not offer “forever” subscriptions for current products.
What many long‑time customers have is a legacy perpetual license, which applies only to the specific version originally purchased.
These licenses do not include ongoing updates or support for newer releases.
Active technical support, fixes, and compatibility updates are provided only for currently supported versions, which today means Acronis True Image 2026, offered under the subscription model.
If you are experiencing issues and need assistance, we recommend:
Verifying your license type in your Acronis account
Upgrading to a supported version if support is required
Contacting Acronis Support after upgrading so our team can assist you properly
We appreciate your long‑term use of Acronis and thank you for taking the time to leave your review.
Very good support for recovery
The work and patience for guiding me through the recovery process -- that was exactly what I needed. The number of steps required not many, but "priority support" for each step of the recovery was very helpful -- made my day :-)
April 7, 2026
Unprompted review
On-Line Technical Service is a great
Although the software is rather complex, the on-line service provided by an Acronis technician was great. He knew exactly what the PC was doing , He took his time and never tried to hurry me.
April 7, 2026
Unprompted review
Excellent Support
The current version of True Image has a problem with the scheduler. I contacted Acronis support and the support person quickly identified that the problem was with the release. He reverted to the previous release and I am functional again. I will be notified when a new release is ready. Excellent support.
April 6, 2026
Unprompted review
Quick resolution for a known issue.
Quick initial response for an apparently known issue.
Was able to resolve the issue quickly with the information I received. Top marks.
April 3, 2026
Unprompted review
Perfect assistance and solving problems…
Perfect assistance and solving problems quickly
April 6, 2026
Unprompted review
So much better than my version from…
So much better than my version from 2016.
April 6, 2026
Unprompted review
resubscription to Acronis
I was directed to the right service manager who gave me good written directions. I followed it and then got more feedback when I asked questions. All concerns were resolved quickly. The prompt attention is much appreciated!
April 1, 2026
Unprompted review
Great Customer Service
The technician was very knowledgeable, thorough, patient and helpful. I was especially impressed with his ability to explain & resolve all my issues. Great customer service!!
April 2, 2026
Unprompted review
Upgraded from a perpetual licence…
Upgraded from a perpetual licence purchased in 2014 and running on old windows versions to a Win 11 perpetual licence. Received strong sales and technicqal help to allow me to do this.
April 1, 2026
Unprompted review
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