Action Storage Reviews 59

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Have had some issues with delivery but this is the fault of the carrier not Action Storage. They were first class in sorting thing out

Rated 4 out of 5 stars

Delivery spot on the date I requested. Help over the phone was good (Brian) and he emailed instructions promptly - within minutes (these had been omitted from the shipment). Shelving seems fine, excep... See more

Rated 5 out of 5 stars

Bought a three-position trolley from the firm to dodge the traditional heavy lifting in the garden. Company is new to me but the product looked good online. Turned out to be a spiffing piece of kit, w... See more

Rated 5 out of 5 stars

Purchased Supershelf longspan and shortspan shelving. Good quality product and very easy to assemble - also easy to adjust shelf positions post-assembly if needed. Communication from Action was prompt... See more

Company details

  1. Storage Facility

Information provided by various external sources

Action Storage is dedicated to revolutionising storage. We manufacture, supply and install a wide range of shelving, lockers and other essentials to provide the latest and greatest storage solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

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Rated 3 out of 5 stars

Good Kit - Let Down by Delivery

The racking is fine, and assembly straightforward. However, having been told when delivery was due (with a wide time window) so I arranged to be at home, I was telephoned on the day to say it had not been dispatched, and would be arriving the following day, which it did. So, a day disrupted. Also,it was not possible to arrange for it to be left in a safe place if I was out, as it had to be signed for.

November 18, 2012
Unprompted review
Rated 5 out of 5 stars

Good site.excellent product and efficient service.

The trolley was a present to my daughter to help her carrying heavy bags in the garden. It arrived within 2 days and is perfect for the job. It's solid and well made and folds down for easy storage. It wasn't too expensive andw we're very pleased.

November 8, 2012
Unprompted review
Rated 4 out of 5 stars

Excellent company and service

Delivery spot on the date I requested. Help over the phone was good (Brian) and he emailed instructions promptly - within minutes (these had been omitted from the shipment). Shelving seems fine, except the clips are poor and often fall out - and, anyway, don't serve any purpose that I can see. I found fitting the shelf support cross pieces on to the hooks was tricky until I opened up the hooks required in advance.

November 3, 2012
Unprompted review
Rated 4 out of 5 stars

Good 4 star service

Items arrived punctually and not damaged. The packaging had all come apart though, and it was fortunate that the racking was not damaged. Perhaps down to rough handling by the courier company?

November 2, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Fast delivery, good pricing and excellent communication.

October 25, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

We are very pleased to hear you are happy with our service and we thank you for the kind review.

Rated 5 out of 5 stars

Super speedy delivery, great value product.

After searching the net for this product came across action storage. Much cheaper than everyone else and just what I was looking for. Placed order had excellent communications and a really speedy delivery. Great value for money would recommend to anyone

October 23, 2012
Unprompted review
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Reply from Action Storage

We are please that your happy with our service and thank you for the great review. We look forward to you custom again!

Rated 5 out of 5 stars

Outstanding service and a quality product at a good price.

This was a very easy website to use and once the choice was made it was relatively easy to place an order. What was most impressive was the speed that it was delivered. The shelving really was very easy to assemble and the instructions easy to follow.

October 17, 2012
Unprompted review
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Reply from Action Storage

Thank you for the great review! We're glad to hear your happy with our service, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very efficient service

The delivery was on time and the package was undamaged. Thank you for a very efficient and easy to use site.

October 2, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

Thank you for spending time for the great review. We're glad to hear it and we look forward to you custom again!

Rated 4 out of 5 stars

Great service- poor item

We had to fit the trolley together. I have dont this before with 'Micon' frames, but these were badly fitting and difficult to construct. It could have been damaged in transit, but we needed to use it immediately so engineered to fit.

September 28, 2012
Unprompted review
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Reply from Action Storage

We are sorry to hear that you had difficulty with constructing your computer trolley. We have never received any complaints regarding this product, and would ask you to elaborate on the problems. Was it the frame or the castors that caused you problems? If you feel that the trolley was damaged in transit please send us photographs. We have now made a note on our website that the trolley is delivered in a flat pack format.

Rated 2 out of 5 stars

too slow to dliver

If a product is ordered online and a 3 day delivery is accepted, waiting 30 days is totally out of order.
Sorry but "we havn't any in the warehouse" isn't acceptable, if it's not available then no order should be processed and no money debited untill the goods are available.

September 10, 2012
Unprompted review
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Reply from Action Storage

We are extremely sorry to hear of your complaint. The order took 15 days to deliver rather than the 3 days lead time indicated online. Payment for goods is always taken at the time of order, and an order acknowledgement sent, which indicates the delivery times. Please accept our apologies if the late delivery caused you any inconvenience.

Rated 4 out of 5 stars

Great selection, delivery could be quicker

Really good selection of products available and good service, delivery just seemed a little slow

September 10, 2012
Unprompted review
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Reply from Action Storage

Thank you for spending time for the great review, we'll try our best to improve delivery.

Rated 5 out of 5 stars

Happy punter...

excellent service and excellent product- on all 3 occasions I have used Action Storage.

September 10, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

Thank you for your kind review. We look forward to you custom again!

Rated 3 out of 5 stars

Products Good Delivery Lacking

Made arrangements in good time to recive the items at home. Didn't arrive as promised and then delivered two days later and left on front door step.
The last order had similar problems.

August 6, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

We can only apologise for the delivery issue and apologise if this has caused you any inconvenience. We advised the factory of your requirements, which were not adhered to. We have further contacted the factory again, to review their processes to ensure this does not happen again.

Rated 5 out of 5 stars

True Blue!

I ordered a blue wheelie bin, which came exactly when they said it would, top notch service.

July 31, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

Thank you for spending time for the great review!

Rated 3 out of 5 stars

Good Product. Bad Delivery

The trolley I ordered is fine very happy with it. Thats the good news now for the bad.
Because I live on the Isle of Wight I was asked to pay an extra £16 for delivery. I have had dozens of items delivered to me from the mainland at no extra cost so am not about to start paying that sort of surcharge.

The matter was resolved by having the item delivered to my brother in Southampton without the surcharge and I picked it up from him when visiting.

Since then however some colleagues of mine ordered the same item to be delivered to the Island and there was no surcharge so maybe this issue is now resolved.

July 30, 2012
Unprompted review
Action Storage logo

Reply from Action Storage

We do not often ship to the Isle of Wight, and it would be normal to charge a surcharge. However, the fact that your colleague was not charged a surcharge was a clerical error. I can only offer our sincere apologies.

Rated 5 out of 5 stars

Brilliant!

I have ordered a flat pack cupboard - the staff was very helpful, the product was well package and quick delivery, and even better, it was free P&P! Thank you very much!

July 30, 2012
Unprompted review

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