Would rate this service MINUS many stars if possible, since absolutely useless. Have many times attempted to report serious fraudulent matters to no avail, costing me hundreds of thousands pound... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reporting suspicious phone number by text to 7726 doesn’t work. When I called Action Fraud, they weren’t aware. Only commented might be system update. Action Fraud is not fit for purpose. Reportin... See more
Slow. Difficult to use. I wasn’t able to report my Instagram account being cloned as this option did not exist. Chat is very slow. David the advisor left the chat before the conversation was finished,... See more
Absolutely no support and not interested in sellers scamming sellers on platforms such as vinted . They could very easily investigate platforms such as vinted for not protecting sellers from scammers... See more
Company details
Information provided by various external sources
Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. The service is run by the City of London Police working alongside the National Fr...
Contact info
1.1
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Action Fraud has no interest in the individual
I was scammed out of £3000 online and I reported it to action fraud. After several months, I got a response that Action Fraud would not be looking into my case. I submitted a complaint and tried to get a reason but I got nowhere. Action Fraud's only response was they did not have the resources to look into my case.
June 18, 2024
Unprompted review
Reply from Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received. Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Kind regards,
I have been calling action fraud for…
I have been calling action fraud for over a year. Im a victim of domestic abuse. my bank account has been hacked on numerous occasions. i have had 4 mobile phones this year all which have been hacked i have lost access to my icloud cannot download apps and have found Termux,Magisk,ish and git hub. they are either not educated enough on malware and hacking or just think im some crazy lady and do not care. This has ruined my life my phone cuts out i have constant signal issues and have lost 10 years of memorys.
thanks police and action fraud
December 28, 2024
Unprompted review
Unnecessary BEAUROCRACY
Called to report a phone call attempting to extort money. The man I spoke to was pleasant, I gave name, email, phone number and described the incident in full, at this point i has given all the salient information. I was told that I should complete an online form and that he would talk me through it. Ten minutes later I had still not completed the required security information. At the point where one of the security answers that i had given was too short, I told the staff member that I was unwilling to go any further, thanked him and terminated the call. THIS IS ABSOLUTE MADNESS, BEAUROCRACY GONE MAD. I had already given the necessary information. So, the incident is unreported......how many more are there?
December 27, 2024
Unprompted review
Reply from Action Fraud
I’m sorry to hear about your negative experience. In order to understand what has happened, we ask that you speak with a member our live-chat team.
The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
You can also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Many thanks,
Hacked and robbed and nothing.
Had a betting account hacked into and was robbed of 300 quid, I gave reports and was pretty much told they can't do anything, absolutely useless service literally not helpful at all and a waste of my time.
May 27, 2024
Unprompted review
Reply from Action Fraud
I am sorry to hear about this recent experience. However, Action Fraud is the national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
It is the responsibility of forces to assess the information referred to them and decide whether or not to commence an investigation based on the viability of leads and other criteria that they take into account when assessing cases. Once a report is transferred from Action Fraud, any resulting enforcement action lies with the receiving Police Force who should contact the victim with an update. If a viable lead is not identified, the crime details are retained by the NFIB.
Thank you very much feedback.
Impersonation and identity theft
In 2021 I have been a victim of identity theft and impersonation. My Facebook account has been taken over by hundreds of uknown people to me. I riporter to Action Fraud. Instead of helping me out they sent me the Ambulance and the Police multiple times. They tooked me to a Mental Health Hospital because I have been calling them too many times. If I knew I would never ever contact Action Fraud. My life has become completely broken afterwards. I do not reccomend to anyone to contact Action Fraud at all.
December 21, 2023
Unprompted review
Literally had my identification stolen…
Literally had my identification stolen in a very sinister way. After googling it, it happened to loads of people in the same way with the same person ..and yet they did not want to pursue.
What a joke
November 27, 2024
Unprompted review
Reply from Action Fraud
I am sorry to hear about your getting your identification stolen. If you haven't made a report already, we highly encourage you to submit all the information that you have available through our online portal where you will be able to speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
If you would like more information on how to protect yourself from being a victim of identity theft, there is plenty of information on our website. http://www.actionfraud.police.uk/fraud_protection/identity_fraud You may also wish to visit the Cifas website at https://www.cifas.org.uk/identity_fraud
Thank you for your feedback.
Even with a clear point to pursue no action
Even with a clear point to pursue like a phone number the report is closed as "it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue".
It's even more frustrating when a company is involved who could clearly provide this information on receiving a request from law enforcement, but not a member of the public.
So instead we see the phone number still appearing on a list of known fraud sources.
December 9, 2024
Unprompted review
Reply from Action Fraud
Thank you for your feedback. Action Fraud is the UK’s national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to our colleagues the National Fraud Intelligence Bureau (NFIB), also run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
The NFIB’s systems assess reports of fraud and cyber crime from across the UK, helping to build a national picture of where fraud and internet crime is taking place and how. Experts review the data from these reports to decide whether there is enough information to send to a police force for investigation. However, it is not possible to investigate every report received.
The NFIB aim to respond to the vast majority of reports within 28 working days, but it can take longer so your patience is appreciated. After your report has been assessed you will be notified of the outcome. If your report is sent to a police force for investigation, you will be told which force it has gone to. Unfortunately, Action Fraud cannot guarantee or prompt a police investigation, but if you have any further information related to your report that you would like to add, please update the web reporting tool using your NFRC and password via the website (www.actionfraud.police.uk).
they don't care at all lmao
most pointless org in the history of the world, you fill out all the shit and they just do nothing 😂 just like the regular uk police
December 12, 2024
Unprompted review
My review was removed
My review was removed, so I will post again. Action Fraud has not helped me in anyway and the scammer still has accounts on Instagram and Facebook. This means more victims. As we live in a country of free speech I seriously hope that this time around my review won't be deleted. The whole experience of being scammed has left a deep impact and I had nowhere to turn. It is upsetting to see that the scammer is allowed to just do what he wants to do which is destroying lives.
December 11, 2024
Unprompted review
Reply from Action Fraud
Hello, thank you very much for getting in touch. Please would you be able to provide us with more information in order to be able to help with your request. In order to understand what has happened, we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Kind regards,
A waste of time.
The first call I made, I waited for over 10 minutes to get through and then my call was dropped. The second call I made was answered by someone that was extremely unhelpful and couldn’t explain anything about improving my security or how scammers could have obtained my name and mobile number. What a waste of time and effort. A wholly ridiculous service.
December 9, 2024
Unprompted review
Reply from Action Fraud
I am sorry to hear you have experienced difficulties getting through to our contact centre. Please be advised we receive a large number of calls daily which may, at times, lead to increased waiting times for callers. I apologise for this and we are working hard to rectify the situation. If you are finding it difficult to contact Action Fraud and make a report by telephone, you may wish to make a report via our website (www.actionfraud.police.uk).
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Another useless jobsworth government department
Utter tripe. Who reports anyways why should people. Got conned by builders £30000 this shit heads can’t even knock their door.
Builders rogue conning people left right and centre and this lot or police or any one do F all. Bunch of w@nkers! Nobody should report to this lot got a problem deal with it yourselves!
November 14, 2024
Unprompted review
Reply from Action Fraud
I’m sorry to hear about your negative experience.
Please if you haven't done this already contact your bank to alert them about the theft. We would like to be able to help through this horrible experience, so please could you submit a report with all the information that you have about this crime.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
If you have any questions regarding this please visit www.actionfraud.police.uk/FAQ where you will find answers to the most common questions. If you would like information on what support is available to you, please visit the Victim’s Information Service Website www.victimsinformationservice.org.uk If you would like information on how to protect yourself from fraud, please visit www.actionfraud.police.uk/support_for_you.
Useless
Useless
Customer Support they won’t call back if the phone call is dropped.
When you call customer support after waiting in the queue phone call is disconnected.
Waisted my time to report fraud.
That’s why crime is very high because nobody cares.
Sistem is sick and criminals and scammers are everywhere.
December 5, 2024
Unprompted review
Reply from Action Fraud
I am sorry to hear you have experienced difficulties getting through to our contact centre. Please be advised we receive a large number of calls daily which may, at times, lead to increased waiting times for callers. I apologise for this and we are working hard to rectify the situation.
If you are finding it difficult to contact Action Fraud and make a report by telephone, you may wish to make a report via our website. You can speak with a member our live-chat team, the live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Why bother they only lie
December 4, 2024
Unprompted review
Waste of Time! Not surprised to see these negative…
Not surprises to see these negative feedbacks - it is a shame there is no minus star option.
After long report and phone conversations about organised criminal group of people who robbed 100s of people for at least last 10 years using the same scam I was referred to civil court. While admitting themselves they are aware of that group of people but unfortunately they can't help.
November 30, 2024
Unprompted review
Reply from Action Fraud
I’m sorry to hear about your negative experience.
Whilist we cannot comment on individual cases, Action Fraud is not an investigative body, therefore we cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
We take all this feedback very seriously and are working to improve our existing services.
Thank you very much.
Absolutely waste of my time and effort
Absolutely waste of my time and effort
Gave them all the info (phone number,bank account,email ) and they couldn’t do anything after a month .. do yourself a favour and don’t waste your time
October 28, 2024
Unprompted review
Reply from Action Fraud
Thanks for your feedback.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
A complete waste of time and effort. Don’t bother.
Like most of the other reviewers on here, I found so-called ‘Action Fraud’ to be completely and utterly useless. I had all the details of the crime that had taken place - name, address, dates, invoices etc etc - and they subsequently did precisely NOTHING!!! If anything they made the situation even more distressing by offering the prospect of justice only for me to later discover this was but a pitiful illusion. An absolute disgrace of an organisation who should be held accountable for their complete indifference and ‘inaction’ - maybe I could report them to Action Fraud? I’m willing to bet whoever runs this shabby and embarrassing enterprise is on a healthy six-figure salary (with a nice pension and expenses) for doing sweet F.A. Utterly disgusting and should be either be properly resourced so they can do the job they promise to do or be shut down ASAP. My genuine advice to you if you have been defrauded? Don’t bother - you will only waste your time ‘jumping through hoops’ and end up feeling as angry and frustrated as I did. By far, the worst ‘public service’ I have ever encountered or experienced. Truly pathetic. I expect their frankly insulting ‘cookie cutter’ response to follow soon.
June 12, 2024
Unprompted review
Completely useless service and if I…
Completely useless service and if I could give it zero stars I would.
All they appear to do is take your report, do nothing at all with it and at the 28 day point, an automatic reply is generated saying they do not have enough information to pursue a line of enquiry.
The fact that you cannot now report fraud to the police directly (as they direct you to action fraud) just shows all that action fraud really is, is a way to fudge the police figures by claiming they have reviewed the matter within 28 days and then claiming they don't have enough to go on. It is just a way to manipulate the figures and give the police the opportunity to do nothing.
In my case, I had full evidence what happened, had the fraudsters bank account details, his actual real name and his actual address he resides at, but after 28 days on the dot, Action Fraud came back and said they did not have enough to pursue a line of enquiry with the police. What do they want to actually do anything, a video recording of the person signing a confession in blood!
Absolutely ridiculous service that has just been put in place to fudge the police figures
November 25, 2024
Unprompted review
Reply from Action Fraud
I am sorry to hear that you are unhappy with the response provided.
Action Fraud is not an investigative body and therefore cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
Thank you for your feedback.
I am happy with the service yesterday I…
I am happy with the service yesterday I called action fraud regarding my scam done by Fortray global service it’s a scam company it took money and promised to give training but on the name of training they provide class with us by simplilearn which is not real time project and give cv where they put experience that this student work in our company as what ever course he/ she enrolled and give fake references and took more than £2500 I am a victim they target psw holder students so that they can waste as much as time and then refuse to give money back or job but while joining they claim it’s job guarantee or money back when I put reviews this company try to threatening me and blackmailing me to remove review but i am not going to remove because it’s genuine and it will help 100 of students to be not scam like me I know that I lost my money but I wanted to report this scam so that no thẻ student will suffer and miss joy she listen my story guide me what can I do next I am so happy that uk government is so helpful and there employees are very good happy with the service I hope they will definitely do investigations
November 11, 2024
Unprompted review
Reply from Action Fraud
Thank you very much for your feedback. We are pleased to hear about your recent experience with Action Fraud. Thank you very much for reporting this scam, every report provides information to build a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
Thank you very much again for your feedback.
Better off keeping it to yourself
Better off keeping it to yourself, within the last half year had a brutal scam £2500 stolen as well as someone breaking into my car stealing around £500 worth, tonnes of evidence behind both, still nothing. All near the time of a minor court case for a separate traffic incident where they maximised charges on the fine as much as possible and banning me from driving for a month for my first ever offence. Couldn't afford renewal for my car insurance for months being the only driver in my household, 0 remorse, avoiding the legal system at all costs from now on. They refused to provide the police footage of me getting pulled over after I begged for it. 1.5mm on a car just purchased and i showed a receipt of purchase of tyres on the same day to be fitted next day.
March 8, 2024
Unprompted review
Reply from Action Fraud
Action Fraud is not an investigative body and therefore cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
Thank you for your feedback.
Complete waste of time and effort No stars
I contacted this company after The Royal Hotel in Whitley Bay and Booking.com did not pay a refund. They are clearly scamming me and Action Fraud could not care less. Having contacted them on a another matter last year I noted the communications were standard letters, not even personal. Probably sent to everyone. They do not do anything. They are a waste of tome and energy. why are they allowed to operate? It seems anyone is allowed to scam you and take money they cannot be touched, this company aids and supports such companies and people.
November 4, 2024
Unprompted review
Reply from Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
When any report of fraud is made the information is placed on the NFIB’s intelligence system. Due to the volume of frauds reported, they are assessed through a technical system initially which scores the viability of investigation for each. This assessment considers a number of factors including any linked reports and the suspect information provided, those that meet a required threshold will then be analysed by a crime reviewer.
There are certain preliminary enquiries that need to be conducted to ensure the report is passed to the correct police force to investigate and that they have enough information to consider an investigation. Action Fraud and the National Fraud Intelligence Bureau do not investigate crime but do record and assess reports made by members of the public to determine if these are suitable to be sent to a particular police force to decide upon an investigation method.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.