Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. Would never be without their magic gel - works brilliantly on cuts, grazes, bites, burns etc.

November 21, 2025
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Reply from Active Silver

great to hear, thank you

Rated 5 out of 5 stars

Great products that I have shared with…

Great products that I have shared with family.

I have sensitive skin and the hand and foot creams are ideal for me as they soak in well and do not leave me itchy!

I use the nasal spray to ward off allergies (to dust, pets etc). It works for me! I also like to use this when I am on flights because aircon irritates my nasal passages.

November 10, 2025
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Reply from Active Silver

so pleased, great to hear! thank you

Rated 5 out of 5 stars

Active Silver a much trusted family business

Lovely, helpful and informative people work at Active Silver and I have been ordering from them for myself and for friends for a very long time. It is useful that I already know the value of colloidal silver in everyday life and know the safety and efficacy of the products. Active Silver is a reliable business we trust for the quality products sold, and I have already reviewed many of the items I have ordered. I particularly love the gorgeous new Winter Glow lip balm - please keep producing this, is what I say! I would love a few more for friends. I honestly could not manage without the Magic Gel, for my particular skin problems. It is super good for nails too, both toe nails and finger nails, especially during the cold winter months. We relied very much on Colloidal Silver products immensely during the covid pandemic because of its anti-viral properties (and much more). We still rely on it a lot during the colds and flu seasons of the winter months!

November 10, 2025
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Reply from Active Silver

thank you so much Heather, this is a lovely review, so good to hear! thank you x

Rated 5 out of 5 stars

It's like having a chemist in your home…

I've used this company for many years now and the products are utterly amazing! Magic gel is used for anything, burns, spots, sunburn, grazes etc. I'm using it now for a burn in my arm and it's healing fast more quickly. We have ears drops, eye drops, micellar water and the moisturiser. It's a chemist all in one. You don't need anything else. Highly recommend.

November 4, 2025
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Reply from Active Silver

thank you so much, thank you

Rated 1 out of 5 stars

Customer service

Although the products we have ordered are very good, to get 5 stars your cusromer service has to be the same, and it is not. In fact it is terrible. They never return your phone calls or e-mails. Be warned !!!!!

November 20, 2025
Unprompted review
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Reply from Active Silver

so sorry to hear this, we have now contacted you

Rated 5 out of 5 stars

Active Silver Glow

I use Active Silver Glow on a regular basis and would highly recommend it. My granddaughter also uses it. We both love it. It leaves our skin feeling light and smooth ready for a new day.

November 4, 2025
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Reply from Active Silver

that's wonderful to hear, thank you

Rated 5 out of 5 stars

Product brilliant I hate having to give…

Product brilliant I hate having to give my dog steroids but this keeps his skin infection clear and bcos there is no scent he doesn’t try to lick it of so good and the delivery was very prompt

November 3, 2025
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Reply from Active Silver

this is so good to hear, thanks for leaving a review!

Rated 5 out of 5 stars

Fabulous product

I ordered these for my granddaughter and she loves them. Lovely packaging and easy to use.

October 31, 2025
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Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

Rated 5 out of 5 stars

Quality products for everyone.

Best product on the market, covers everything from skin to wellbeing and even to pet health.
Used for years now and would never purchase from anyone else.

August 5, 2025
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Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

Rated 5 out of 5 stars

Great Lip Balms

Great service, easy to navigate website, and straightforward ordering process.
I love the lip balms, very stylish , love the innovative design of the actual balm, feels luxurious to use & keeps my lips in tip top condition. Great for presents too - ideal stocking fillers.

November 12, 2025
Unprompted review
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Reply from Active Silver

Thank you so much!

Rated 5 out of 5 stars

Very helpful advice

Very helpful advice, great service, excellent product. Thank you. 😊

October 16, 2025
Unprompted review
Active Silver logo

Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

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