Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We've been using Active Silver products…

We've been using Active Silver products for some time now and can't imagine not having them in the bathroom cabinet. Active Silver offers a truly great service so we would highly recommend.

November 13, 2025
Unprompted review
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Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

Rated 5 out of 5 stars

These eye drops are fantastic

These eye drops are fantastic. I started getting blocked ducts a few years ago which are really unpleasant both to have and to look at. Since using these, I haven’t had any at all. Highly recommend.

December 13, 2024
Unprompted review
Active Silver logo

Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

Rated 5 out of 5 stars

The products are amazing

The products are amazing. Magic Gel works brilliantly for any skin issues in our house, grazes, summer rashes and insect bites, dry skin. Wouldn’t be without it. I also use the facial moisturiser and foot cream. Helpful people and easy to speak to if necessary. Great company. Thank you.

November 13, 2025
Unprompted review
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Reply from Active Silver

this is so good to hear, thank you so much for leaving a review!

Rated 5 out of 5 stars

well packaged

ordered my usual item and was delivered quickly and arrived well packaged

October 28, 2025
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Reply from Active Silver

great to hear! thank you

Rated 5 out of 5 stars

Another repeat purchase from Active…

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, clean quality ingredients and plant a tree with each purchase. My 2 favourite products are skin cleanse and glow moisturiser. Keeps breakouts at bay whilst maintaining hydrated skin. Can’t find anything to rival these products.

October 23, 2025
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Reply from Active Silver

Oh lovely to hear thank you so much, so pleased you love our products! Thank you

Rated 1 out of 5 stars

Did not do as stated.

Did not do as stated.
Did not clear up any skin issues at all

October 27, 2025
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Reply from Active Silver

sorry to hear this. can we help at all? what were you using it for?

Rated 5 out of 5 stars

Love this lip salve

Love this lip salve. I had very dry lips and this has sorted them out a treat. Feels great and smells lovely. Highly recommend.

October 27, 2025
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Reply from Active Silver

Oh thank you so much, so pleased

Rated 5 out of 5 stars

Spot on time as always

Spot on time as always
Great product love how it refreshes my skin in the morning and keeps it hydrated all day , also my skin stays 99% spot free 😀

October 13, 2025
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Reply from Active Silver

that is good to hear, thank you Marilyn

Rated 4 out of 5 stars

Never had to

Never had Togo shopping found it on Facebook

October 9, 2025
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Reply from Active Silver

Thank you Annette we are so pleased you like our Magic gel.

Rated 5 out of 5 stars

Excellent service and the nasal…

Excellent service and the nasal spraybiscerrsinly keeping a cold snd bad cough at bay

October 9, 2025
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Reply from Active Silver

Thank you so much for your lovely review we are so pleased the Nasal Spray is helping keep the bugs away.

Rated 5 out of 5 stars

Brilliant products

Brilliant products! Brilliant company great service all round. Thanks.

October 1, 2025
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Reply from Active Silver

This is so great to hear thank you for your lovely review Paula

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service. It appears to be reducing the redness in my puppies armpits.
Well worth the effort and money

October 7, 2025
Active Silver logo

Reply from Active Silver

Thank you Michelle we are so pleased it is helping your puppy we would definitely recommend continuing and applying as often as possible.

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