Like mentioned in over reviews, you are better off buying hotel.com, Airbnb vouchers. The process to book a 2 nights stay is complicated, the map isn't very practical to make a selection, some of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found! Spoke to Maya at Activity Superstore and she couldn... See more
Company replied
My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away... See more
Company replied
Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve... See more
Company replied
Company details
Written by the company
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contact info
High Street, CB10 1AR, United Kingdom
- www.activitysuperstore.com
3.1
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thankyou to Dylan customer services for…
Thankyou to Dylan customer services for doing what he’s done for us to have the helicopter experience we deserve it means a lot doing this for us and thankyou for sending your condolences to me as well
May 12, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your lovely feedback.
Dylan will be delighted to hear you were pleased with his service and we’re so happy he was able to support you.
Wishing you all the very best, and thank you for choosing us.
Sapphire
The Activity Superstore Team
If I could give this zero I would
If I could give this zero I would. My husband bought me this as a Christmas present but there are hardly any experiences close to where I live in south Yorkshire and some of the 'experiences' are frankly a joke. This is not worth the paper it's printed on. Do not waste your money on one of these vouchers just give the person the money to spend more appropriately.
May 8, 2026
Unprompted review
Reply from Activity Superstore
We’re sorry to hear that some of the experiences did not meet your expectations. We aim to offer a wide variety of options to suit different interests, and we are continually working to expand both our range of experiences and the locations available.
I can see that you have now made a booking, and we hope you thoroughly enjoy your experience.
Sapphire
The Activity Superstore Team
Absolutely useless
Absolutely useless, trying to sort out a few days away, even the host we have chosen don't like them
May 8, 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to leave your feedback.
Looking into this for you, I can see that a booking was successfully made using the details provided by our customer service team. I am sorry to hear that you were unhappy with the booking process.
That being said, I am pleased that your booking has now been confirmed, and I hope that you go on to have a lovely and enjoyable time away.
Sapphire
The Activity Superstore Team
Reply from Activity Superstore
Thank you for your review.
Providing helpful and reliable support is always our priority, and it’s great to know you had a positive experience.
Sapphire
The Activity Superstore Team
As said by many booking process is very…
As said by many booking process is very poor and when eTickets fail to materialise its impossible to get through to someone - responses to emails are poor and clearly automated. Won't be using this lot ever again !
May 6, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We’re sorry to hear that you haven’t received your e-tickets. Unfortunately, we’ve been unable to locate any correspondence using the information provided.
Please contact our Customer Service team directly, and we’ll be happy to investigate this further and assist you as quickly as possible.
Sapphire
The Activity Superstore Team
Booking was so easy
Booking was so easy. Hardest part was choosing which activity. There are so many fantastic activities to choose from. After choosing our activity and date, everything else was taken care of by Activity Superstore. We was kept informed every step of the way. I will definitely be coming back. Well done to everyone who made our day truly amazing. Highly recommend you give them a try.
March 24, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review ⭐⭐⭐⭐⭐
We really appreciate your wonderful feedback regarding the booking process and our friendly customer service team.
It’s especially great to know you had such a positive experience that you would recommend us to others.
We truly appreciate you taking the time to share your thoughts.
Sapphire
The Activity Superstore Team
Dylan was great😁 got my issue fixed…
Dylan was great😁 got my issue fixed straight away and very helpful
May 6, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your review! ⭐
We are pleased to hear that Dylan was able to quickly assist you, he will be thrilled to hear that you were happy with his service.
Have a wonderful experience.
Sapphire
The Activity Superstore Team
Reply from Activity Superstore
Thank you for your 5 star review! ⭐
It’s always wonderful to recognise great service within our team, and we’re delighted to pass your kind feedback on to Katie.
We hope you have a great experience.
Sapphire
The Activity Superstore Team
Lovely people with big hearts made our…
Lovely people with big hearts made our day unforgettable. My children were over the moon and honestly we too. Experiencing steam power in 2026 is something you never forget. Thank you for having us we will be back definitely!
April 11, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your glowing review! ⭐
We’re so pleased to hear that you and your children had such a lovely and enjoyable experience together.
It’s always great to know when a day out creates special memories, and we truly appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
A brilliant family day out for 4
A brilliant family day out for 4 on the nene valley railway! Highly recommended and will definitely be using activity superstore again to book. Great value for money.
April 5, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review! ⭐
We’re thrilled to hear you had a brilliant family day out on the Nene Valley Railway and that you found it to be great value for money. It’s wonderful to know you’d recommend the experience and plan to book with us again.
We look forward to helping you plan your next day out soon!
Sapphire
The Activity Superstore Team
Well organised and friendly staff…
Well organised and friendly staff provided for a great day for my son and me and our driving experience at Castle Combe Circuit.
April 18, 2026
Unprompted review
Reply from Activity Superstore
Thank you for lovely review.
We’re delighted to hear that you had such a great day at Castle Combe Circuit, and that the team helped make it an enjoyable and well-organised experience.
Sapphire
The Activity Superstore Team
DO NOT USE
DO NOT USE
They allow no flexibility. Although I am still within the period that I could have extended the voucher for, because I did not activate the code on time, they won't let me pay for the extension that otherwise I could have used.
May 5, 2026
Unprompted review
Well done to Dylan!
Was a bit of a confusion first of all but once Dylan got involved he managed to sort everything out, very thorough and followed up with a call to make sure all was ok, a credit to the team!
April 29, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your review.
It is great to hear that Dylan was quickly able to assist you and followed up with a call to make sure everything was okay! Great customer service is what we strive for, so we will be sure to pass your kind words on.
We hope you have a great experience.
Sapphire
The Activity Superstore Team
Dylan is a star he helped me went above…
Dylan is a star he helped me went above and beyond. He extended my voucher as I only had a month and he looked to see the availability of my experience which may not have suited. The voucher landed quicker then expected very impressed.👏👏👏
May 1, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your lovely feedback! ⭐️
We’re so glad Dylan could help by extending your voucher and checking availability to suit your plans. Great to hear the voucher arrived quickly too - we’ll be sure to pass on your kind words!
Sapphire
The Activity Superstore Team
I was bought a 2 night getaway as a…
I was bought a 2 night getaway as a gift as were 3 other family members. We have all had issues when trying to book our getaway.
The site offers 27 locations and yes it does state that restrictions may apply to certain properties and that the voucher is for Sunday - Thursday not including bank holidays however it does not make it clear that even mid week in the school holidays very few properties take bookings with the voucher! Which had it been clear this would not have been purchased as my partner is a teacher.
I am told by the activity superstore there are in fact 7 out of the 27 properties which may accept bookings in the holidays! All of which are quite a distance for us to travel for 2 nights. I also wouldn’t hold my breath for these either as when I had previously tried to contact properties listed they have told me they no longer accept the voucher and stated this was because the company was difficult to work with.
The only positive about the company is they do reply to your emails quickly! They have offered this to be swapped for an alternative experience which I suppose is also a positive however this would depend where abouts in the country you live. There is lots available if you live in the south. But very little if you are further up the country and not wanting to travel for longer than you would actually be at the experience for!
I have ended up giving this experience away to someone that can hopefully use it but we certainly won’t be purchasing anymore experiences from this particular company!
April 30, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback. We’re sorry to hear that booking your getaway has been challenging and appreciate how disappointing this must have been, especially as it was a gift.
Availability can vary by property and can be more limited during peak periods such as school holidays. We do try to make this as clear as possible at the point of purchase, so apologise for any disappointment that has been caused.
We’re glad our team has been responsive and able to offer an alternative, though we understand this may not have been suitable for you. We truly appreciate your comments and will use them to improve going forward.
Sapphire
The Activity Superstore Team
booking process complicated
booking process complicated. finally thought I had booked - only to be told that my experience was not available on the date i requested. no help. no apology. my advice - just book direct with the venue / hotel you want.
April 10, 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you felt the customer service you received was not up to our usual standard. This is certainly not the experience we aim to provide.
A member of our team has given you a call this morning to ensure you were able to book successfully and to apologise for any upset caused. If you do require any further assistance, please don’t hesitate to get back in touch with us — we’re always here to help.
Sapphire
The Activity Superstore Team
Unable to redeem £140 gift voucher!
Unable to redeem £140 gift voucher!
We had a Gift voucher purchased as a present.
Issues with health meant we didn't redeem the hotel voucher in the allotted time given!
We weren't even offered a refund, this is a shocking treatment of customers perhaps this is why their satisfaction record is low!
A need to review your policy and start to inform people of a pending expiration of a Voucher ! Cant be difficult with the option of AI to assist surely?
May 21, 2025
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your feedback. We are sorry to hear that you were unable to use your voucher prior to the expiry date.
As stated in our Terms & Conditions, vouchers must be both booked and redeemed within their validity period. We do aim to make the validity as clear as possible at the point of purchase and during validation, so we’re sorry to hear that you feel this was not clear, and we will take your feedback on board.
Sapphire
The Activity Superstore Team
Will never use again
Will never use again. Purchased the James Bond experience for a Christmas present and upon booking only one date available and at an additional cost of £55. Totally unacceptable, could not get my money back and wasn't going to pay extra so totally lost my money. Disgusting company and their partners .
In reply to your reply - I tried 2 other venues first and neither had any dates available. The 3 choice was the one with only one date available and extra cost. Very poor and not what I signed up for!!!!!!
April 29, 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your feedback.
We’re sorry to hear that there was limited availability for the track you were interested in. Our locations release additional dates throughout the year, so we recommend checking back in the coming weeks as more options are often added.
We can also confirm that the location you selected is a premium track, which is why an upgrade fee applies.
Please accept our apologies for any disappointment caused. If there’s anything further we can assist you with, our customer service team would be happy to help.
Sapphire
The Activity Superstore Team
Dylan was very helpful when I called…
Dylan was very helpful when I called with a query. Said he would call me back, and he did! Excellent service
April 28, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review ⭐️
We are pleased the hear that Dylan was able to assist you with your query and followed through on his promise to call you back - great service like this is exactly what we strive for!
We hope you have a wonderful experience.
Sapphire
The Activity Superstore Team
Difficult booking systems but wonderful customer service
I received a gift of a voucher for a couples 2 night get away. It was difficult to find a place we wanted to go to that was close enough for us to get there. Once chosen, we tried to set the ball in motion. We had to give 3 different dates and then wait to hear which, if any we got. I wasn’t very impressed with this as it makes you feel like a second class customer with a money off coupon rather than a gift voucher. It would be much better if you could book with the venue directly. If I had a gift voucher for a clothes shop, I wouldn’t expect to have to shop via a third party. It’s not sensible.
Anyway, we didn’t hear anything for weeks so contacted customer service where, via several emails, I was assisted by Yasmin, Lauren, Maya and Dylan. What a smashing bunch. They really went all out to be helpful. After a month long wait to hear back from The Blue Boar Inn in Alcester, we all capitulated and decided to look elsewhere. Due to the extra costs of booking at a weekend and the now lack of holiday dates we had left, we asked if we could exchange the voucher for a different experience and were given a link to do just that. We haven’t booked anything yet but really wanted to shout out about the customer service. The general way of running things is very flawed, so these guys must get a lot of work. They remained polite, friendly and generally very helpful throughout. Thanks to you all!
April 28, 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback, as we are always looking for ways to improve our processes.
We really appreciate your patience throughout this and we’re especially pleased to hear how positively Yasmin, Lauren, Maya and Dylan supported you—it's great to know their friendliness and dedication made a difference.
We hope that you have a lovely experience when you do come to book 😊
Sapphire
The Activity Superstore Team
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