Dear Zaid Badr, I would like to extend my sincere gratitude for your continuous support and assistance in helping me and my team solve trading-related issues. Your professionalism, patience,... See more
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ACY Securities supposed to be No. 1 worldwide without talking a lot about them, will mention just one thing, withdrawal process takes from one to 4 hours maximum according to 3 years experience with... See more
Company replied
Absolutely amazing support and service from the team at ACY! I want to give a special shoutout to Yazeed Alkhatib for going above and beyond to help me out. He was super professional, quick to respond... See more
Company replied
I’m very happy to have had world trusted forex broker like ACY securities to invest for the future. I have so far been enlightened about forex trading. Capitalaise.ai and my ACY portal by my account m... See more
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Company details
Written by the company
ACY Securities delivers a next-generation trading experience through its fintech ecosystem, offering institutional-grade infrastructure, superior execution, and access to 2,200+ instruments. Trade Forex, Shares CFDs, Indices, Commodities, Precious Metals, and Crypto on MT4, MT5, or the ACY Trading Platform. Since 2011, we have built on three pillars: technology, liquidity, and performance, as part of the ACYLogix Group. Switch to ACY Securities today and experience the difference.
Contact info
ACY Tower, Level 18, 799 Pacific Highway, 2067, Chatswood, Australia
- +61 2 9188 2999
- support@acy.com
- www.acy.com
4.5
Excellent
689 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm new to trading
I'm new to trading, but so far I have had a great experience with ACY Securities. Thank you
April 17, 2026
they are not paying withdrawal
they are not paying withdrawal
stay away from this broker they are not paying any withdrawal they rejected our withdrawal so dont waste your time and money
April 9, 2026
Unprompted review
Reply from ACY Securities
Dear Faiz,
Thank you for taking the time to share your feedback with us, we truly appreciate you raising your concerns.
At ACY Securities, being transparent and making sure our clients feel heard and supported is very important to us. We’ve carefully looked into your case, and our customer support team has reached out to you with a detailed explanation.
If anything remains unclear or if you’d like to discuss this further, please don’t hesitate to get in touch. We’re always here to help, and you can reach us anytime at support@acy.com.
Kind regards,
ACY Securities Customer Success Team
Thank u saleh and yazed
January 1, 2026
Unprompted review
Reply from ACY Securities
Dear Nada,
Thank you for your kind review.
We are delighted to hear that Saleh and Yazeed made a positive difference in your experience. Your appreciation means a lot to us and inspires our team to continue providing exceptional service.
Please do not hesitate to reach out if you need any assistance.
Best regards,
ACY Securities Customer Support Team
Reply from ACY Securities
Dear Bruno,
Thank you for taking the time to share your feedback.
We are glad to know that our team provided excellent support and was able to help you when it mattered most. Your acknowledgment is greatly appreciated and inspires us to maintain the highest standards of service.
Please feel free to contact us anytime for further assistance.
Best regards,
ACY Securities Customer Support Team
I am prepare to work with interpol police and authorities
When you write bad review you will be their target which they will manipulate and stop out your trades as if they are above the law to even commit all kind of frauds and manipulations to ensure that every deposit wipe out .
They even commit criminal violations by rejection of deposit ; sending your deposit to another acc not selected . Live support during trading hours cannot be found when you need to know why deposits were not updated . Ai put you on hold and live support disappear into hiding . They also widen your spread to 1500 points which normal is max 300 points . Even big margin profits is simply wipe out by acts of day light robbery when 1.50 usd spread will stop out all yr profit and equities . They seem to be above the law and well connected to commit criminal breach of trust . A full report will be file to authorities to call for investigation by independent bodies . The list of manipulations goes unending which stalling or jamming your internet can stall display from updating , rejecting of urgent funds by jamming internet ; display can be distorted and your trades is stop up by sudden free fall which never was . Stop out of trades can be trades that are positive in values . Wolf in sheep skin platform which all must be put behind bars . All are true facts which I have paid dearly to compile a long list which includes most major platforms which all are collaborators to ensure not only 70 % trader lost money by sheer manipulations and in fact if figures are check it would be closed to 90 over % win by platforms whom are bookies on a global basis operating under different names and country regulators . Where is the checkers that is looking into complaints . They just blame it on yr internet and stupid explanations like 1.5 usd dollar in live trading spread . Which you will not be able to add or take profit. To enter a trade with spread of 1.5 usd for one lot of silver is a few thousand of losses. Every one should boycott and file for legal proceedings against the crooks in a court of law , Fines should not be the deterrent but behind bars for life .
April 3, 2026
Unprompted review
Reply from ACY Securities
Dear Foo,
Thank you for sharing your experience and concerns.
We sincerely acknowledge the frustration and difficulties you’ve encountered, and we appreciate you taking the time to provide detailed information.
To help us investigate this matter thoroughly and assist you effectively, please reach out directly to our support team at support@acy.com.
Kindly provide all relevant details regarding your deposits, trades, and any other issues you’ve faced so we can look into them carefully and work toward a resolution.
We value your patience and trust, and we are committed to addressing your concerns as quickly as possible.
Sincerely,
ACY Securities Customer Success Team
Reply from ACY Securities
Dear Rob,
Thank you for your kind review.
We are pleased to know that our team was able to assist you effectively and provide a positive experience. Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our clients.
Please feel free to reach out anytime should you need further assistance.
Best regards,
ACY Securities Customer Support Team
This company has not met my…
This company has not met my expectations. Initially, everything was going fine, but suddenly I have found it hard to get my withdrawals as it has been pending for two weeks now. They are not consistent. But #Crop Mines.....has proven to be the best alternative and assures good returns without any delays.
March 24, 2026
Unprompted review
Reply from ACY Securities
Dear Paul,
Thank you for reaching out to our TrustPilot page.
Following a thorough review, we were unable to locate a live trading account registered under your name. As such, we have identified the content of your review as misleading and an inappropriate use of the ACY brand, which can misguide other users of this platform.
If you believe this assessment is in error or if you wish to further clarify your experience, we kindly invite you to contact our Support Team directly at support@acy.com.
We are more than willing to investigate further and assist where possible.
In the absence of a valid account relationship or clarification, we respectfully request that you remove your review to preserve the accuracy and integrity of the Trustpilot community.
Thank you for your understanding.
Sincerely,
ACY Securities Customer Success Team
Good service and good employees
Good service and good employees
A great thanks to Mr. Zaid Bader
March 11, 2026
Unprompted review
Reply from ACY Securities
Dear Zihnwa,
Thank you for sharing your kind words with us.
We’re delighted to hear that our service met your expectations and that Mr. Zaid Bader provided you with excellent support. Your recognition encourages us to keep striving for excellence in every client interaction.
Please reach out anytime if you need further support.
Best regards,
ACY Securities Customer Support Team
Very concerni54$ spread spike caused my account liquidationng experience with ACY…
Very concerning experience with ACY Securities.
My account was suddenly liquidated on XAUUSD on 02 March 2026 at 01:05:02. After checking the MT5 tick history, I found a quote at that exact moment showing approximately 5355.40 / 5409.62 — which means a spread of about 54 USD in a single tick.
This abnormal spread spike immediately triggered a stop-out and wiped the account. What is strange is that only seconds later the spread returned to much smaller levels, which suggests this was a pricing spike rather than normal market movement.
I contacted support asking for raw liquidity provider quotes and full server tick data for that exact second to verify the pricing. Unfortunately the responses were slow and mostly general explanations rather than clear technical evidence.
As traders we have no control over spreads — these come from the broker's liquidity and pricing feed. A sudden spread expansion of this magnitude can liquidate any account instantly.
I am attaching screenshots of the MT5 tick data and the execution records showing the pricing at the moment of liquidation.
I hope ACY Securities will properly investigate this event and provide transparent data. If the pricing cannot be verified from liquidity providers, the fair resolution would be restoring the account to its state before the liquidation.
I will update this review depending on how the company resolves the situation.
Update regarding the company's response
Thank you for your response.
However, your reply does not address the core issue of my complaint.
First, focusing on whether the timestamp is **01:05:02 or 01:05:25** does not explain the abnormal market condition at the time of execution. The key concern remains the **extreme spread recorded during my trade**, which was significantly outside normal market conditions for XAUUSD.
Second, stating that different brokers may use different liquidity providers does not justify such a large spread. Even with different LPs and aggregation methods, spreads should remain within a reasonable market range.
More importantly, your response still does not provide any verifiable evidence that the price came from an external liquidity provider. To properly clarify this matter, please provide the following:
• The **name of the liquidity provider (LP)** that generated the quote
• **Raw liquidity feed / tick-by-tick data** for the exact execution timestamp
• **Liquidity bridge execution record** confirming the order routing
• Confirmation whether this trade was **externally hedged or internally matched**
Without this information, the explanation remains incomplete.
Additionally, offering a **credit** without clearly addressing the pricing issue raises concerns. I am not looking for promotional credit; I am requesting a transparent explanation and a fair resolution regarding the execution of my trade.
Therefore, I formally request a fair resolution by **restoring my account to the state it was in before the abnormal spread and liquidation occurred**, or providing full compensation for the losses that resulted from this pricing anomaly.
I remain open to resolving this matter professionally and transparently, and I look forward to your clarification and resolution.
I hope this matter can be resolved transparently and professionally. If a clear explanation and fair resolution are not provided, I will consider escalating the case to the relevant regulatory authorities.
February 3, 2026
Unprompted review
Reply from ACY Securities
Dear Mouhammed,
Thank you for reaching out to our Trustpilot page, sharing the details, and giving us the opportunity to clarify the situation and assist you.
After reviewing the information provided, we would like to clarify that the timestap shown in your screenshot is 2026.03.02 01:05:25.025, rather than 01:05:02 as mentioned in your message.
Please kindly note this distinction when comparing the data.
In addition, it is important to understand that each broker may use different liquidity providers (LPs), aggregation methods, and matching mechanisms. As a result, quoted prices and spreads can vary between brokers, even at the same moment in time.
Therefore, price comparisons across different platforms may not always reflect identical market conditions.
As explained in our previous two emails, the execution of your trade was conducted in full compliance with the platform's trading rules and pricing mechanism.
Our support team has reached out to you to share the relevant communication and to provide further clarification regarding the situation. If you have any additional questions, we’re always happy to help.
In appreciation of your loyalty and patience while we continue to investigate the issue, we will arrange a credit to be deposited into your trading account.
Should you have any further questions, please feel free to contact us at anytime.
Thank you.
if have a proplem cannot reach to customer service and cannot solve your proplem easly
No customer service, delay in withdrawal
March 2, 2026
Unprompted review
Reply from ACY Securities
Dear Mohammed,
Thank you for taking the time to share your feedback with us.
Upon checking with our Customer Support team, we can confirm that one of our agents has responded to your inquiry and assisted you regarding the delay in your withdrawal request. After further review, it appears that the transaction was rejected due to the use of an incorrect cryptocurrency type.
If you still have any concerns or questions regarding your withdrawal, please feel free to submit a support ticket or contact us via email at support@acy.com
, and our team will be more than happy to assist you further.
Additionally, we have notified your dedicated Account Manager to reach out and provide any additional support you may need.
We sincerely apologize for any inconvenience or stress this situation may have caused and truly appreciate your patience and understanding.
Best regards,
ACY Securities Customer Support Team
SCAM ALERT
SCAM ALERT: Withdrawal Approved but Funds Never Received
I have been waiting for my withdrawal for 6 days now. The status on my dashboard shows "Approved," but the money has never hit my bank account.
Account: 742257
Withdrawal Date: 2026-02-26
This is a classic sign of a scam broker. They mark it as "Complete" or "Approved" on their website to make it look like they have paid you, but they are holding the funds internally. I have contacted support, but there is no resolution.
If you are considering trading with ACY Securities, please stay away. They might let you deposit and trade, but they will not let you withdraw your own money.
I request the broker to look into this immediately and release my funds. I will update this review once the money is in my hand, but until then, consider this a warning.
February 26, 2026
Unprompted review
Reply from ACY Securities
Dear Kristianto,
At ACY Securities, transparency and client satisfaction remain central to our commitment to every client.
We completely understand how concerning a delay in your withdrawal can be, and we genuinely appreciate the opportunity to clarify and assist.
As confirmed by our support team, your withdrawal request has already been processed in accordance with our standard procedures. Our support team has already reached out and provided a response regarding your transaction.
If you have any further questions, please do not hesitate to contact us directly at support@acy.com, and our team will be more than happy to assist you promptly.
We sincerely apologize for any stress or inconvenience this situation may have caused and truly appreciate your patience and understanding as we work to ensure it is fully resolved.
Kind regards,
ACY Securities Customer Success Team
Quick and efficient responses on chat
Quick and efficient responses on chat. Helped me to understand how to get the issue resolved. Recommended.
February 20, 2026
Unprompted review
Reply from ACY Securities
Dear Tim,
We appreciate your feedback and are pleased to hear that our chat support was quick, efficient, and helpful.
Knowing that we were able to guide you in resolving your issue is very rewarding for our team.
Thank you for recommending our services, and we look forward to continuing to provide a reliable and professional experience.
Please feel free to reach out should you need further assistance.
Best regards,
ACY Securities Customer Support Team
I have recently started trading with…
I have recently started trading with Acy account. My account manager Ruches Lingad is an absolutely wonderful person to speak to regarding gaining understanding of different trading strategies as she always responds to my communication and resolves my queries quickly. I am completely satisfied by their services.
Thanks and regards,
Irfan Mumtaz
Pakistan
January 20, 2026
Unprompted review
Reply from ACY Securities
Dear Irfan,
Thank you for sharing your experience with us.
We’re delighted to hear that you’ve recently started trading with ACY and that Ms. Ruches has been able to support you in understanding different trading strategies. It’s wonderful to know that her responsiveness and dedication have made a positive impact on your journey.
Your satisfaction means a great deal to us, and your kind words serve as great encouragement for our team to continue delivering professional and timely support.
We look forward to supporting you throughout your trading journey.
Best regards,
ACY Securities Customer Support Team
WARNING: The "ASIC License" is a Decoy. They operate via unauthorized offshore entities.
I am writing this to warn all traders: ACY Securities uses a 'Bait-and-Switch' tactic with their regulations to legally steal client funds. I had $40,085.19 USD in legitimate profits confiscated because I fell into this trap.
1. The Regulatory Trap
They market themselves as 'ASIC Regulated' (ACY Securities Pty Ltd). But if you check your MT4/MT5 contract, you are likely boarded to 'ACY Capital LLC' (St. Vincent) or 'ACY Capital Australia Limited' (Vanuatu).
Red Flag 1: ASIC caps leverage at 1:30. ACY offers 1:500. If you have high leverage, you are NOT protected by Australian law.
Red Flag 2: The Vanuatu entity used for MT4 is reported to be unregulated even by the VFSC. You are trading with zero protection.
2. Global Blacklists
It's not just me. ACY has been warned by major regulators recently:
July 2023: Warned by the AMF (France).
Feb 2024: Warned by the CNMV (Spain) for providing unauthorized services.
3. My Experience
Because my account was offshore, they acted as judge, jury, and thief.
I deposited $30k and made $40k profit.
They accused me of 'Market Manipulation' (standard excuse for winners).
They deducted 100% of my profit.
Verdict:
Don't trust the 'Global Awards' on their site. ACY is a wolf in sheep's clothing. They use the ASIC license to lure you in, then switch you to an offshore entity to confiscate your winnings.
August 15, 2025
Unprompted review
Reply from ACY Securities
Dear Guohz,
Thank you for taking the time to share your feedback with us.
At ACY Securities, transparency and client satisfaction remain central to our commitment to every client. We genuinely appreciate your comments and the opportunity to further clarify this matter.
As previously communicated by our Risk and Compliance Team, your ACY account was opened based on your agreement to our account terms and conditions.
Following our review, the trading activity identified on your account was determined to involve a strategy that fell under price manipulation and arbitrage through price inefficiencies. Such activity is strictly prohibited under our risk control framework and trading terms.
After the detailed investigation and the explanation provided to you via email, we appreciate your acknowledgement of the outcome and your agreement to proceed with the refund of your total deposit.
We sincerely regret any confusion or frustration this situation may have caused and understand that this experience may have been disappointing.
Please be assured that our policies are designed to maintain a fair, transparent, and secure trading environment for all clients.
Kind regards,
ACY Securities Customer Success Team
good service useful imformation
February 5, 2026
Reply from ACY Securities
Dear Gavan,
We appreciate your feedback and are happy to know that our service and information were helpful to you. It’s always our goal to provide clear and practical guidance to support your trading experience.
Please feel free to reach out should you need further assistance.
Best regards,
ACY Securities Customer Support Team
Reply from ACY Securities
Dear Jameel,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you found our service excellent and useful. Your support encourages us to continue delivering top-quality assistance.
Feel free to contact us anytime for additional assistance.
Best regards,
ACY Securities Customer Support Team
The platform is awesome and the…
The platform is awesome and the Administrators are very fast and precise, what i love to have. In general the execusionn is fast for me and my needs.
January 16, 2026
Unprompted review
Reply from ACY Securities
Dear Eugen,
Thank you for sharing your experience with us.
We’re pleased to know that you’re enjoying our platform and that the efficiency and precision of our administrators have met your expectations. It’s especially great to hear that our execution speed supports your trading needs well.
Your feedback is greatly appreciated, and we remain committed to providing you with reliable and high-quality service.
Please feel free to contact us anytime for further support.
Best regards,
ACY Securities Customer Support Team
Thankyou Yazeed Alkhateeb very helpful
January 13, 2026
Unprompted review
Reply from ACY Securities
Dear Ahmad shafie,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
quick and precise customer service
quick and precise customer service
December 29, 2025
Unprompted review
Reply from ACY Securities
Dear Marvin Njuguna,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Reply from ACY Securities
Dear Sisa Njiva,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
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