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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the authenticity of the ingredients and the care taken in their creation. Many people appreciate the wide variety of tea options, including loose-leaf and unique blends, and frequently highlight the fast and reliable delivery service. However, some people were dissatisfied with the customer service, citing issues with unreceived orders, unhelpful responses, and a perceived lack of accountability for delivery problems. There were also occasional mentions of orders being shipped to incorrect addresses or packages arriving damaged, leading to frustration with the resolution process.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the wide selection of teas,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing taste and... See more

Order

Consumers have mixed experiences with ordering. While many reviewers express satisfaction with the ease of... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report issues with unhelpful customer... See more

Delivery service

People generally report positive experiences with delivery service, often praising fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking a... See more

Rated 5 out of 5 stars

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I... See more

Rated 5 out of 5 stars

First, the quality of the product. I always know I'm getting the 'best' herbal tea on the market. Second, delivery is always fast (this last delivery arrived on a Sunday). Third, I've never received a... See more

Rated 5 out of 5 stars

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reaso... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.


Contact info

  • 200 Murray Hill Pkwy, 07073, East Rutherford, United States

  • www.adagio.com

4.2

Great

TrustScore 4 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Green tea lovers! Come to Adagio Teas

Adagio Site is easy to navigate with excellent descriptions of the teas. Adagio's service was excellent; i received my teas in record time. The teas themselves are perfect any time of day. i prefer my tea with breakfast and again at night with Bible reading before bed.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent selection of teas

Excellent selection of teas, quality packaging, free shipping. Teas are delicious. I look forward to trying all of them. Honeys are delicious too! The only place I order tea from. Highly recommend!

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Tea with a Great Community.

I bought a new tea pot and was searching internet for different types of tea. My search lead me to Adagio. There was promo for inexpensive samples which were terrific. I was given a coupon and purchased my first bag of tea. At checkout I was offered a week promo to check out their tea community. Everyday I had a new type of tea to experience. I posted a picture, wrote a review and chatted with the community. We received points for each one of these activities. I'm about one month into this an have over 100 points earned. The points can be cashed in for tea or tea cups. It's taste, rewarding and fun. Come join the party.

May 16, 2023
Unprompted review
Rated 4 out of 5 stars

UK ADAGIO

This review is for the UK site of Adagio.

The company itself I'm giving 4/5 because I feel the tea isn't the greatest of quality, but the flavours and price are really fun and affordable to try out.

I'm also sad that we don't have all the range that the USA website has and I'm eager to look forward to them. As far as I'm aware the UK Adagio is just a warehouse where they've shipped their best sellers, and started recently withing the last two years or so.

The customer service I give 5/5, all of my correspondence with Stepas has been brilliant and he has been a great help. (Seems to be the only one working UK Adagio customer service, poor guy!)

Please bring more to the UK!

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Love Adagio Teas

Love Adagio Teas! I've been a customer for years now. Great quality teas and a big selection. Excellent community involvement and rewards program.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Adagio is worth the price tag

I have been buying from from adagio 2x annually for around 5-7yrs. I very sparingly give 5's for anything but in this case I feel its warranted. I love the ethics, quality and engenuity of flavors. I keep coming back, ordering for others, requesting as a gift because I find it worthy. I firmly stand by this company.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Teas, Excellent Customer Service

I love doing business with Adagio teas. Easy to navigate website. Easy to order. Prompt shipping and delivery. Order always accurate and sometimes a free sample surprise! Thank you Adagio for excellent, consistent service and products!

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Tea

Great customer service, professional website design, and Quality selection of both herbal teas and Chai tea above the rest. This company is a Winner!

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

My new go-to for teas

Absolutely love Adagio Teas! Not only is their customer service fantastic, but the teas are absolutely delicious and shipped quickly. As someone with food allergies I appreciate that their teas are all free of gluten, dairy and nuts. Their loyalty/points program is great and offers some solid savings if you're a frequent purchaser, and there are (typically) tons of reviews for each tea flavor which I find really helpful when shopping.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Adagio has earned my trust.

I always get exactly what I ordered. I really appreciate their transparency on ingredients and where they source their tea from. I've been a customer for years, and they've never let me down. Being able to order sample sizes of things is a cost-effective and helpful way to make sure I like something before investing in buying a full size bag.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Attention Tea Lovers!

I was given an Adagio Teas sampler pack as a gift for Christmas. It has changed my life! I love all of their flavors, of course (my favorite flavor is the pomegranate grove), but I love all of the other products they sell as well. They sell tea makers and pitchers as well as kettles and gift boxes and seasonal items. There is also a pantry section where you can buy ingredients separately so you can make your own customized tea bland flavors. The web site and app are both well organized and easy to use. They sent me a few "thank you " gifts with my order for me to sample as well. I highly recommend Adagio teas to anyone who likes tea!

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Adagio is the BEST Tea Experience

Adagio is not just a place to buy tea. It's a place to educate yourself with tea information, get involved and meet some great people who have a wide variety of knowledge to share. My orders date back to 2018 and I've yet to fully begin to taste all they have to offer. Their headquarters is in Elmwood Park, New Jersey, with manufacturing taking place in both NJ and a sister facility in the UK. They encourage a CommuniTEA and feature articles on the tea farmers. Their loyalty program allows you to earn points on purchases and reviews. High quality tea at fair prices, create your own blends, low shipping and reasonable delivery. Adagio is number one. Give them a try - you will not regret it.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

I love Adagio teas

I love Adagio teas. They are reasonably priced and the website has great pictures of what you’re buying, plus a lot of data like brewing times and temperatures. The reviews by other tea drinkers are extremely useful. I also love the various fandom teas- special blends created by various tea drinkers who have much more experience than I on making a great blend. Finally, I have priced competitors, and Adagio is better priced.
Only one thing could use some improvement: the way to get answers to navigating the website as regards one’s account and rewards. FAQ and the chatbot didn’t help with a recent issue and I could not reach someone by phone or even a live chat line, so that became annoying- yes, someone replied to my email, but I’m not sure that was a living being, because it just repeated the bot chat, which was missing one very tiny but essential datum to accomplish the desired action, which I finally stumbled upon after HOURS of pursuing possible solutions (yeah, I can be extremely persistent).

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

My 'GO TO' teas !!

These teas are my "GO TO" teas ! I Love the variety of flavors, and the keepsake tins are decorative at my TEA station !! I've been with them for over a year now...and they never disappoint !!

February 28, 2023
Unprompted review

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