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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the authenticity of the ingredients and the care taken in their creation. Many people appreciate the wide variety of tea options, including loose-leaf and unique blends, and frequently highlight the fast and reliable delivery service. However, some people were dissatisfied with the customer service, citing issues with unreceived orders, unhelpful responses, and a perceived lack of accountability for delivery problems. There were also occasional mentions of orders being shipped to incorrect addresses or packages arriving damaged, leading to frustration with the resolution process.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the wide selection of teas,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing taste and... See more

Order

Consumers have mixed experiences with ordering. While many reviewers express satisfaction with the ease of... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report issues with unhelpful customer... See more

Delivery service

People generally report positive experiences with delivery service, often praising fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking a... See more

Rated 5 out of 5 stars

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I... See more

Rated 5 out of 5 stars

First, the quality of the product. I always know I'm getting the 'best' herbal tea on the market. Second, delivery is always fast (this last delivery arrived on a Sunday). Third, I've never received a... See more

Rated 5 out of 5 stars

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reaso... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.


Contact info

  • 200 Murray Hill Pkwy, 07073, East Rutherford, United States

  • www.adagio.com

4.2

Great

TrustScore 4 out of 5

478 reviews

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1-star

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Adagio tea

I love ordering tea from this website. It's been a treat picking out different flavors and I really like this company. They do a great job with their services. I like that you can order samples of flavors you want to try and they also throw in little surprises in your orders sometimes which is very nice. I've been ordering from them for almost a year and am hooked. I love my teas from Adagio!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Buy from Adagio Tea!,

I have been buying from Adagio Tea for years now. I am very happy with my experience there. They have great loose tea . Running all of the different types and flavors. Prices are good.

April 27, 2022
Unprompted review
Rated 4 out of 5 stars

Wonderful varieties of teas- black

Wonderful varieties of teas- black, green, white and herbal with combinations that are great for the senses... smell as well as taste. I do wish there were midsize bags (8oz) rather than just 3 and 16. I bought the advent calendar to give as gifts and they were wonderfully received.

December 1, 2022
Unprompted review
Adagio Teas logo

Reply from Adagio Teas

Thank you for your review! Have a lovely day!

Rated 5 out of 5 stars

This is a great company

This is a great company, they are right on top of it and ready to help you at any point. We have been buying tea from the for many years and NEVER had a problem. Check them out you be very happy

December 14, 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience

Unfortunately, there doesn’t seem to be any desire to help take care of new customers when they make a mistake. They added four samples to my order instead of the one that I selected and refused to credit me I will not return as a customer.

October 12, 2022
Unprompted review
Adagio Teas logo

Reply from Adagio Teas

Hello James! We're sorry to hear this! We know it can be frustrating when more items than wanted are ordered. Please check your inbox for an email from our team. We're happy to help!

Rated 5 out of 5 stars

I made several orders and my experience…

I made several orders and my experience was great; the teas arrived well packaged and were all of excellent quality, in fact I gladly returned to order. Even the small sample tin are full and they last quite long. The teas of the various fandoms are nice and excellent gift ideas. The only downside is that, living in Italy, I have to incur significant shipping costs and customs taxes. However, for the quality and uniqueness of the teas, which I would not find elsewhere, it is worth it.

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

SUPERB!!

I’ve been using adagio tea for years. Quality is always fresh and excellent. Order is always correct. Tea ships super fast. Good rewards program and sales. Monthly “communitea” is a great way to taste and comment on the same teas at the same time with many other tea lovers. Adagio has outstanding staple teas and *highly* inventive blends. I am never bored and always buy more than I intended. Now, they also have spices, coffees, and tea making supplies. I don’t know how customer service is because I’ve never had a problem!!

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE your teas…

I absolutely LOVE your teas… I got so many the first time that they lasted me forever, because I just could NOT make up my mind on just a few. lol.
Your fabulous teas turned me from a coffee drinker to a tea drinker. No lie.

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

I'm a member of the Adagio Communitea Group

I'm a member of the Adagio teas 'communitea' group - where we have the privilege AND FUN ! of tasting a new tea each month. The group chats and discusses and it can be amusing and quite hilarious to read the different comments.
Adagio always gives full value with samples and it's a real treat and pleasure to drink the teas!

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

I can't recommend this place enough

I can't recommend this place enough! Okay, I truly believe in shopping local and supporting the little tea shops near me first and most of all. But, this place is the go-to for stocking up on favorites and exploring teas you probably aren't ready to spend a lot of money on. Find the teas that you rely on. For me, that is Sencha, Gyrokura, and Diamond Phoenix Pearls. Get a full pack of these teas. (4 oz for Sencha and Gyrokura and 3 oz for the Pearls) Then, check out the samples. Often, you can find samples that are significantly discounted. When you find a sample of a blend you've never tried for $1.40 or so, get it. You might discover something new. Then, go through the types and try things you've never tried. So much fun and you'll save loads of money! (often 50% or more!) Finally, head out to your local tea shop and pick up an affordable pack or two of your favorites to support them. You'll love your journey of tea exploration!

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

This tea company is determined to…

This tea company is determined to please. I was thrilled that they enclosed many tea samples that are absolutely delicious and a surprise treat. I trust no other tea companies, Adagio Teas are determined to exceed all expectations.

April 10, 2022
Unprompted review

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