adairs.co.nz Reviews 

Two weeks and still not even dispatched. They just keep sending emails about "oh sorry we have a lot of orders". So hire more staff? With the prices they charge for average quality, made-in-China bog-standard products you'd think they could afford to hire a couple of additional warehouse staff. Avoid buying online at all costs. Completely useless service. I should have listened to the reviews.

Customer service was the worst I have ever experienced.
No communication, I had to talk to a chat bot, with no outcome.
Delivery took forever and eventually a tracking no came through, but did not work. . I mean COME ON ADAIRS. I receive from China within a week.
With the money we pay for your product we expect more. Will not deal with them again

Would rate no stars if I could.... Terrible service, been 2 and a half weeks and no news on my order, tracking has no info, when I ordered it said it was being dispatched from an Auckland warehouse but the tracking email says it is coming from Australia. No responses to my emails. Absolutely shocking experience especially when you are paying an absolute premium for their products. Will definitely not be getting anymore of my money - not they they seem to care.....

Not sure how a company can send promotional emails stating if we order by 12 Dec we will receive item by Christmas, when ordered mine mid nov and they can’t get that to me by Christmas. It’s sitting in a warehouse waiting on toll apparently. They are completely misleading as a company and I won’t be buying from them online again.

DO NOT ORDER ONLINE!!

Decided to order 2 items online as I couldn't see the style I wanted from their store. It has been 2 weeks now and products are still being processed (based on online status).

Decided to email them but got no answer except a generic THANK YOU FOR YOUR PATIENCE reply and that the order will take a while!

I needed them for the guest room for the guests that stayed last week! How disappointing.

Not that Adairs cares, but absolutely shocking customer care. My order has not arrived, there is no tracking details, no response to my email enquiries and judging by the other reviews - nothing will be forthcoming either !!

I ordered on the 1/11 and it is the 15/11 and it still hasn't been dispatched. I spent over $600NZD and needed these items for a reason. Reviews show that this happens all too often. No response to my questions regarding when this will be dispatched. Not happy! I am feeling like I've been scammed.

I ordered my item online on 13/10/23 still waiting for it to be delivered 17days later… if I had known how bad their online offering is I would have driven to my local store and bought it home and moved on with my life.

Do not buy from their online store! I made two separate orders, days apart, at the beginning of March this year. Order #1 took 3 weeks to ship then another 6 weeks to arrive. Order #2- for the first month I got weekly emails about sorry for the wait, we're working on it, then they just stopped. Requested a refund after I'd been waiting 2 months for dispatch, luckily they were fairly quick and good about it. I am am an avid online shopper and this is by far the worse experience I've had. They shouldn't be allowed to ship to NZ and it sounds like my experience is the norm

Terrible customer service and overpriced crap quality products. Didn’t receive any email confirmation of my order or tracking number. Took multiple follow ups with this information to be sent to me. When I chased the status of my order I was then told they sold to me products that were not actually in stock (almost 2 weeks out of pocket). They offered a $20 online voucher but let’s be honest why would I ever want to shop with them again after this experience. Part of my order arrived (that was actually in stock) and I went to put the sheet on to find a hole in the bed sheet. Just unacceptable service and poor quality products that are so over priced. Spend your money else where adairs.co.nz is a joke!

The delivery wait time is ridiculous. 1 month. This has happened everytime I place an order and they blame the third party shipping company ‘Toll’ everytime. Ahhh … use NZ Post or anyone else that delivers across the country in a better timeframe

The absolute worst for online shopping. I have purchased twice and both times they have taken sooo long. My current order still hasn’t arrived and it has now been over 3 months. I have sent multiple messages and nothing. Have tried to call and can’t get through.

Love the 'in-store' experience and the products.

Ordering online... forget about it!

Terrible online customer support, especially if your order hasn't arrived!

I made an online purchase, and once I had paid in full and completed my order, was afterwards informed that there could be delay of up to 19 days.

My order has now been over 7 weeks.

When calling customer service you get an automated voice recording you are told to fill out a form out online, to which no-one replies to.
Tracking number goes no-where.

What are your loyal customers supposed to do?

This is my customer contact here. Im really annoyed. LIke others say gorgeous products but customer service sucks.
Hello you have sent me an email thanking me for my patience but sadly it is running out. I failed to notice (or it wasn't there) That your shipping time was three weeks. You have now extended it further. The order of a single duvet was a Christmas gift for my autistic daughter. I ordered it on November 25th with the reasonable expectation that it would arrive by Christmas. You mention covid and freight delays but these effect all companies and all my other goods ordered that day arrived within three days. I did not realise that my order from a business in NEW ZEALAND was being sent from a warehouse in Australia. Other Australian businesses in New Zealand have the decency to open NZ warehouses and provide employment locally and a satisfactory customer experience. You are in breach of the Consumer Guarantees Act as the time is not reasonable. I therefore request an immediate refund as your products are not cheap and I need to get my daughter an alternative Christmas present and frankly you have put a strain on my budget as I need to spend her gift money twice. I am very disappointed with your poor service and I won't be shopping with you online or instore again.

I am literally hundreds/thousands out of pocket and you don't care! I have called at least 4 times and was told they can't call me back with an update as it is a public holiday and they don't have access to a phone. They would'nt pass me onto a manager, said they can't help with my missing order that was placed 5 September and I am still trying to get an answer 2 months later!! This order cost me $2,115.98 I have chased the courier, they sent it to the wrong address and can't recover it, they told me that they have notified Adairs to arrange another one to be despatched... I am still waiting and out of pocket!!

Very disappointed with the delivery service you have. We are in nz and we were expecting a delivery for a baby daughters birthday but it got extended and extended and extended and now it is going to take another 19 business days to be delivered. If it is a third party you using for delivery then change it because I can assume you are using lots of customers like me. I keep getting emails of new products and sales but honestly all I want right now is what I ordered but never ever ordering again. Thanks 🙏 Have

WORST ONLINE SHOPPING EXPERIENCE EVER!!! ORDERED 28/5. DISPATCH TOOK 2 WEEKS. NOW ALMOST 3 MONTHS LATER, NOT ARRIVED AND THEY WON'T REFUND AS THEY CAN'T FIND THE ITEM ... SO BECOMES MY ISSUE TO CARRY THE DEBT. WHAT A RIP OFF!!!

I would have to give ADAIRS a shocking 0 out of 5 for delivery and customer service 🥺

I made a few orders back in March, it’s now May. One of my orders never arrived. I then got an email saying that 2 out of my 3 items were actually over sold and are now unavailable…even though both of these items are currently available at full price on their website?!? The remaining item they said is on its way, but has been on its way for a few weeks and hasn’t moved nor been delivered.

This is shockingly bad service. Trying to get any answers from them is impossible. Very disappointed.
I’d still love to know why the two items were cancelled from my order as unavailable, when they are currently available online? Is it because I bought them on sale? I would still love these items, but I had purchased them on the Linen lovers sale and my purchase had been confirmed, why was it cancelled?
And will the sheet I ordered in March ever arrive?
Very disappointed. I expected better from you guys ☹️

If I could give them zero stars I would.

I placed an order for a Christmas present on November 28th 2021. Order wasn't dispatched until December 21st from Auckland and wasn't received until early January and I only live a 2hr drive away. I had sent emails, tried messaging their Facebook and Instagram accounts, even had to comment on their Instagram posts and had no replies. I ended up going in store and was told there was nothing they could do (lady was very nice, just not very helpful) but I could buy the product in store now that they had stock which meant I had to pay full price which was around $20 more than what I had paid when I ordered online with the Black Friday deal. Other than that I received no help and had no communication from anyone despite my efforts to get answers

I placed a second order on December 19th 2021 which was dispatched 2 days later at the same time as my first order which makes no sense to me (almost a month for one order but only 2 days for the second order?) but I still have yet to receive this order as it's currently in Queenstown (I live in Hamilton) after being dispatched from Auckland. Same thing happened with my first order which was dispatched from Auckland, sent to Wellington, and then to Hamilton? Unsure if this is because of Toll or Adairs but I've never had this problem any other time with Toll

Won't be buying from this company again. Worst customer service, no help, and weird shipping delays. It's not because of COVID either because I received all my other orders within reasonable times and some even came from other countries and were still faster

Placed an order at the end of November and as of today, January 10th have still not received it. Nor have I received any response to the two customer enquiry forms I have submitted, which appears to be the only way of contacting them. If I haven’t heard from them, or received my good by the end of January then I will be forced to initiate a credit card chargeback. I understand that shipping is disrupted at the moment but there is no excuse for poor customer service.