adairs.co.nz Reviews 

an unresponsive company with no customer service,no replies to emails ph.calls.They happily take your money say it is shipped but cannot track it ,I understand that our couriers are swamped but answering an email enquiery is only manners.If you do not have enough staff then why not hire some, It is xmas time and I have a delightful grandaughter that won:t get her doll .

Same as other posts. They were pushing sales in advertising that prompted me to buy Christmas presents - now a month later, it still hasn't even been dispatched, no responses to email, phone and facebook messages. Would never buy from them again.

Order Date 22/10/2021
Order No WEB13119844647

Filled online form to enquire abt order. No reply. Today is 2/12 and still no response. Horrible service .

Steer clear of this company. Took my money for items a month ago but no items received, no communication from them & no reply to e mails or on the form on their website.

Love your products, Adairs. It's your delivery and customer service that lets you down. I've been looking for my order for two months--you don't even respond to emails and your phone service is not available. This doesn't look good for you. Do better. It's not difficult.

You'd have better luck giving your money to that prince that just emailed you.

At least they would reply to your emails.

Ordered 15 September. Still yet to received items, a refund, or hell even an update.

Have purchased a few items, happy with the quality and price in the sales but the delivery lets them down. From the day I receive notification the item has been despatched to when it actually leaves the warehouse/depot is at least a week. Not sure what happens in that week but if other big box stores can deliver within a few days I'm not sure what Adairs does. Good products, but don't order if you don't want to wait.