I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received the order, without promotional items
Much like others leaving reviews, I placed an ordered that was supposed to include the item I selected, plus the 4 free gifts offered via a promotion. I’ve received the item I paid for, albeit in a damaged box (not the packaging used for shipping), but the 4 gifts I selected are nowhere to be found. It’s more frustrating given I ONLY placed an order because of the promotion for the 4 gifts.
January 9, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear that the free gifts were missing from your order and apologize for the inconvenience this caused. When the order was placed, the original offer code associated with the free gifts was changed to a different code. Since offer codes are valid for one-time use and determine which free gifts are included, this resulted in the gifts not being added to the package.
We truly appreciate your feedback and understand how disappointing this can be. If you have any questions or would like further assistance, please feel free to contact our support team so we can help.
I ordered something for my friend and…
I ordered something for my friend and it was supposed to be delivered by now but it went from one hour away from her to 2.5 hours away from her. How do you charge different prices for different shipping speeds but after reading reviews and from personal experience you don't deliver on time? I would cancel my order if I could and I will never be buying from Adam & Eve again.
January 9, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/12/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Horrible
Horrible!
They said that I'd have my item on the 3rd, and it's the 8th! I ordered right after Christmas! I understand why there is a 2.2 rating. I won't be ordering from them again!
January 2, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/05/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Adam&Eve really have some magical toys…
Adam&Eve really have some magical toys that can spice up any relationship thanks.
January 8, 2026
Unprompted review
Reply from Adameve
Hi, Ryan 4,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Ryan 4—it means the world to us!
Here’s your review:
“Adam&Eve really have some magical toys that can spice up any relationship thanks.
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
I'm very upset with the shipping
I'm very upset with the shipping. I paid 14.99 to have it sent in 3 to 5 business days. That was Dec. 21, 2025. Here it is Jan 6, 2026 and no package. I called customer service and got told to wait an extra day or two. Still nothing. I don't understand why they keep using dhl to deliver packages to USPS. I just want my 14.99 back for the expedited shipping cuz clearly it's been too long. Other than that I love the store.
December 21, 2025
Unprompted review
Reply from Adameve
We’re sorry to hear that your original package did not arrive. According to our records, a replacement shipment was processed and successfully delivered, and the shipping charges were refunded per your request.
If there’s anything further we can assist you with, please feel free to reach out to our support team. We appreciate your business.
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/12/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
All contacts are recorded for quality assurance. The supervisors monitor the contacts and provide the agents with coaching, training and any disciplinary actions that may be required. We apologize you have had issues with our agents.
Always a good experience
I have ordered from a&e many times- and I haven't had any bad experiences. Maybe I'm lucky- but I don't it, I am an avid adult toy shopper, I know what quality products are and I typically order higher prices items- on sale because I'm all about the bargain- but ive always gotten what I ordered in the expected time frame
January 6, 2026
Unprompted review
Reply from Adameve
Hi, Jenny Rodriguez 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jenny Rodriguez 1—it means the world to us!
Here’s your review:
“I have ordered from a&e many times- and I haven't had any bad experiences. Maybe I'm lucky- but I don't it, I am an avid adult toy shopper, I know what quality products are and I typically order higher prices items- on sale because I'm all about the bargain- but ive always gotten what I ordered in the expected time frame
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I LOVE Adam and Eve
I LOVE every product i get between the free suprise gifts and the 50% of 1 item and free shipping i am satisfied with each purchase and when the package gets to my door im always super excited to open it and try each product highly recommend to try their couples products aswell i got a blind fold and handcuffs and rose pedals spice up my love life in everyway. plus dice that you can roll to make positions and locations interesting each time things get heated love this idea im trying this as soon as my partner gets home!
January 6, 2026
Unprompted review
Reply from Adameve
Hi, Brianna Nichols 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Brianna Nichols 1—it means the world to us!
Here’s your review:
“I LOVE every product i get between the free suprise gifts and the 50% of 1 item and free shipping i am satisfied with each purchase and when the package gets to my door im always super excited to open it and try each product highly recommend to try their couples products aswell i got a blind fold and handcuffs and rose pedals spice up my love life in everyway. plus dice that you can roll to make positions and locations interesting each time things get heated love this idea im trying this as soon as my partner gets home!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Folks
Folks, please don’t waste your time in order from this company. They have a shipping problem. I ordered a product beforeChristmas to be expedited and still have not received it. Don’t waste your time. Find another company.
January 4, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/05/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Bought a mystery box
Bought a mystery box, most of everything does not function.
January 3, 2026
Unprompted review
Reply from Adameve
We apologize that some of the items arrived defective. We sent an email on 01/05/26 to the address used to place the order requesting additional information so we can assist further. We look forward to resolving this for you and hope you’ll reach out or provide the requested details. If needed, please feel free to ask for a supervisor—we’ll be more than happy to help resolve this.
Very helpful and informative good…
Very helpful and informative good prices very helpful with any questions about products and information
January 1, 2026
Unprompted review
Reply from Adameve
Hi, Linda Crowe 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Linda Crowe 1—it means the world to us!
Here’s your review:
“Very helpful and informative good prices very helpful with any questions about products and information”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
1st timer
At 64, my wife and I were nervous about experimenting with adult toys for the first time. I was lucky to find AdamEve.com. their website was easy to navigate and had helpful information that made everything clear and simple to order. I will definitely try more options with Adam&Eve in the future!
January 1, 2026
Unprompted review
Reply from Adameve
Hi, Mark BrysonSr 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Mark BrysonSr 1—it means the world to us!
Here’s your review:
“At 64, my wife and I were nervous about experimenting with adult toys for the first time. I was lucky to find AdamEve.com. their website was easy to navigate and had helpful information that made everything clear and simple to order. I will definitely try more options with Adam&Eve in the future!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
It says it has a “Insufficient address”
It says it’s “Insufficient address” I picked it from YOUR options and it matched EXACTLY too my home address stop playing with my money this is why I don’t buy stuff online, send me my package or send me my 41$ EVE I’ll make Adam disappear
January 2, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order and would be happy to help locate or replace the missing items. We reached out on 01/05/26 via a Trustpilot request for additional information, but did not receive a response. We encourage the customer to contact us directly or request a supervisor so we can assist with locating the package and resolving the issue promptly.
Very upset bout shipping
Well, if your the company that ships Adam & eve stuff? You company sucks. I have 2 orders. One I bought on the 28 th of December. It hasn't moved in 5 days. It keeps moving in one building. So....what the hell is the hold up?? 😡 I will never order from you again. I have found another company. Thx for nothing .
December 28, 2025
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order and would be happy to assist. We reached out via email on 01/05/28 requesting additional information, but did not receive a response. Please note that our emails may occasionally be delivered to spam, junk, or trash folders. We encourage the customer to contact us directly or request a supervisor so we can help resolve the issue promptly.
Ordered a toy on December 16th…
Ordered a toy on December 16th estimated delivery was 25 through January 1st it’s just one product still isn’t here yet hope they can fix it I can’t get through to customer service
December 31, 2025
Unprompted review
Reply from Adameve
Thank you for your feedback. We apologize that your order could not be processed at this time. Unfortunately, a full name is required for both the billing and shipping addresses in order to complete an order.
We sent an email on 01/07/26 requesting this information, but we have not yet received a response. Occasionally, our emails may be delivered to a spam or junk folder.
Once we receive the requested details, we will be more than happy to process the order promptly. Please feel free to contact us directly if you need assistance or have any questions.
Won’t be shopping here anymore
Won’t be shopping here anymore. I thought it would be cute to get some sexy lingerie for my anniversary. Took 8 days to deliver from NC to PA.
In that 8 days I received several 2 day and same day or overnight deliveries from Amazon. That will be my go to for next years anniversary gifts!
January 1, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 01/05/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Very disappointed customer
I got a message on the 30th saying my product was delivered on the 27th. Still no product. I’ll be reaching out to the company for a refund on my delivery fee and the product fee. The experience of shopping online is made terrible by companies like this.
December 30, 2025
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/07/26 via email request, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox.
Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Amazing customer service
Very disappointed. Tracking shows delivered but there is nothing at the door, even with a security camera showing nothing
Date…a representative reached out and immediately sent the package out to replace the missuing one
December 21, 2025
Unprompted review
Reply from Adameve
We appreciate your order and thank you for sharing feedback about it.
We apologize that the order did not arrive . The missing package is being sent to you, and you will receive an email with the shipping details shortly.
Thank you for your patience and for choosing to shop with us.
Package arrived completely open in a…
Package arrived completely open in a USPS bag. If it was sealed it was done very poorly as it was open all along the closing seam. The 2 small gift items appeared OK, undamaged and unopened, but the 2 main items were not.
On one, the box was ripped as if someone tried to get into it but couldn't open it without severely damaging the box. The box was in a plastic bag that was not sealed at all. The other was in hard plastic packaging that could be opened and closed again. It also had white residue or markings around the base which is clearly visible through the hard clear plastic.
Also, because the whole thing was completely open it was very embarrassing because a family member picked it up off the porch.
December 28, 2025
Unprompted review
Reply from Adameve
We spoke with customer. We refunded the shipping charge. Also explained we do not ship out used items. We apologize if the the customer was embarrassed in any way by how your order was packaged. We work very hard to make sure that some of our items are shipped in boxes, versus padded envelopes. I have spoken with our warehouse team to make sure they are more careful in how customer orders are packaged.
I was so disappointed when my night of…
I am updating my previous review due to receiving a product that did not work. Thank you for replacing the product so that I can now give a proper review.
I will say I liked the design and fit and being able to move it to just the right spot was good. But can we take about making these products with less control variables . I was hoping for a more powerful vibration. At least a setting for one. It could be better just like my sex life.
December 26, 2025
Unprompted review
Reply from Adameve
We apologize that your item was defective. A replacement is being sent to you after our quality control department confirms it is in proper working order.
An email with the reshipment details has already been sent for your reference.
We appreciate your business and thank you for your patience.
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