I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
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Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn’t track my order at all and I…did receive free gift
I couldn’t track my order at all and I couldn’t access my account because it kept saying it wasn’t my password.. so weird. And I tried resetting my password and I never received any link to do so. I checked all my messages even spam and I didn’t have anything from Adam and Eve . To top it off my order got to me so late and I didn’t even receive my free gift smh. I won’t be ordering from here anymore
January 23, 2026
Unprompted review
Reply from Adameve
Your order was placed as a guest checkout, so no password was created. Shipping updates were sent to the email address used at checkout. Your order shipped on 01/17/26 and arrived on 01/24/26, earlier than expected.
While the free gift minimum was not met for this order, we want you to be fully satisfied and are happy to ship the free gift to you.
For future orders, please note that free gifts apply to merchandise totals of $17.00 or more after discounts, excluding shipping, handling, and expedited shipping fees.
We appreciate your business and hope to serve you again!
Thieves, product not delivered
Paid for an order, got an email confirmation of delivery, its not there
So wheres the refund ya scammers
January 24, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/28/26 via email request, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox.
Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Rabbit did not work tried several…
Rabbit did not work tried several different batteries. It was free with order, any chance I can get a replacement?
January 24, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had an issue with an item and would be happy to help. We reached out on 02/28/26 via a Trustpilot request to gather additional information needed to resolve the issue; however, we did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further. If they request a supervisor, we will be more than happy to help resolve their concern.
Refund for fast shipping 14.99$
I received my items in 3 days paid extra for shipping and the date was not on the 22 but came on the 23 the free toy wasn’t
as advertised so I kinda feel ripped off.
The free toy stopped working and the product I bought for my girlfriend said
it hurts plus I paid 43 dollars for all of this is there anyway to get a refund.
January 22, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions regarding their order and would be happy to address them. We reached out on 02/28/26 via a Trustpilot request to gather additional information needed to resolve the issue; however, we did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further. If they ask for a supervisor, we will be more than happy to help resolve their concern.
This is my first time ordering from a…
This is my first time ordering from a sex toy website, and I am very pleased. I placed my order on january on the 17th, and it was estimated to come by the 27th, yet it arrived early on the 22nd. I had a great experience with the package, and the things I ordered were amazing.
January 22, 2026
Unprompted review
Reply from Adameve
Hi Danielle Williams,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Danielle Williams 1—it means the world to us!
Here’s your review: “This is my first time ordering from a sex toy website, and I am very pleased. I placed my order on january on the 17th, and it was estimated to come by the 27th, yet it arrived early on the 22nd. I had a great experience with the package, and the things I ordered were amazing.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
I never received my order
January 22, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 01/22/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 01/22/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Horrible
Horrible - over priced shipping and delivered to wrong address- never confirmed my current address. No package and no refund - $80 wasted.
Customer service was terrible no help whatsoever, I will never order from them again - Buyers Beware!
January 21, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 01/21/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
The free vibrating dildo did not work
The free vibrating dildo my wife loved it worked for 5 min and stopped working does not vibrate anymore. Update they sent a replacement with no questions asked. I know it was a freebie but still nice to know it worked. I can say they honored their ad and it makes it easier for me to continue to order from. Them. So I will be a customer as long as the support stays the same.
January 2, 2026
Unprompted review
Reply from Adameve
We apologize your item stopped working. A replacement is on the way to you. You will get an email about shipping details of your replacement. We appreciate your business.
***Update: We truly appreciate you taking the time to update your review — thank you!
We’re so glad to hear that the replacement worked out. Thank you again for your business and for giving us the opportunity to make things right.
Product doesn't work and never recieved…
Product doesn't work and never recieved any of the "free" gifts that were promised with it.
January 20, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 01/20/28 via email used to place the order, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I was checking on my package
January 20, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 01/20/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Reply from Adameve
Hi, Sweet and happy 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Sweet and happy 1—it means the world to us!
Here’s your review: “Amazing 😍it was very agreeable”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
It is January 18th .
It is January 18th .. my order was supposed to be here January 3rd.. absolutely unacceptable.. will definitely be ordering from somewhere else next time.. what a joke
January 18, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/19/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Always get my packages quickly…
Always get my packages quickly descreet. Love Adam and eve. Don't have to leave home to get the fun stuff we are looking for. Satisfied customer for sure
December 21, 2025
Unprompted review
Reply from Adameve
Hi, Nikki Beggs 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Nikki Beggs 1—it means the world to us!
Here’s your review: “Always get my packages quickly descreet. Love Adam and eve. Don't have to leave home to get the fun stuff we are looking for. Satisfied customer for sure.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
I ordered a product on the 8th and I…
I ordered a product on the 8th and I was told the estimated time of arrival was the 16th
It's now the 17th and there is no update if it's out on delivery yet. With all the bad delivery reviews here I would hope to get it soon otherwise I may just ask for a refund. I doubt I'd buy here again if I didn't.
January 17, 2026
Unprompted review
Reply from Adameve
We apologize that you are unhappy with the shipping of your order. We have emailed you detailed tracking information to the email address you used to place the order.
Just note: Orders must be placed by 2:15pm ET to ship same day. Orders placed Friday after 2:15 pm ET will not process for shipping until Monday. Your order was placed on Friday after 2:15 pm, so it did ship out until Monday. According to tracking your order will be delivered on 01/20/26. We do appreciate your business and review.
Finished 3 times. 2->3 holes
Finished 3 times, rarely ever do 2. The toy is big but not massive. Ass and vag connect so fingering either side does make better suction. I would have given it 5 stars but on my very first use, a neck hole opened at the top (lowkey a flex) I would have been upset but now I can use that hole which connects to the rest and isn’t that bad at all. Still sad it broke though
January 13, 2026
Unprompted review
Reply from Adameve
Hi, Damian Montano 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Damian Montano 1—it means the world to us!
Here’s your review:
“Finished 3 times, rarely ever do 2. The toy is big but not massive. Ass and vag connect so fingering either side does make better suction. I would have given it 5 stars but on my very first use, a neck hole opened at the top (lowkey a flex) I would have been upset but now I can use that hole which connects to the rest and isn’t that bad at all. Still sad it broke though.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Reply from Adameve
Hi, Just some guy 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Just some guy 1—it means the world to us!
Here’s your review:
“Yay!
Its all there and it arrived early Im so happy right now.
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Rude customer service
Rude customer service, deceptive marketing that doesn’t give you what they offer. Ordered a gift for a friend’s party and selected shipping dates that would allow an extra day for delivery.
Of course… it didn’t arrive on time. The rep I spoke to was crazy rude and took zero accountability for the lie saying I should have “just paid for more expensive shipping” like the problem wasn’t them not meeting the guideline they gave me.
Other than that the “free shipping and 8 free items” from the ad I clicked ended up not being free shipping (at any speed) and 4 free items, not 8.
Had their customer service rep even been professional I probably would have tried again. I’ll stick with Amazon, still funding jerks but at least they ship on time.
Wish I’d come here first! Could have saved my time.
ETA- interesting they only respond to good reviews.
January 8, 2026
Unprompted review
Reply from Adameve
All customer contacts are recorded for quality assurance. Supervisors regularly review interactions and provide coaching, training, or disciplinary action when necessary. We apologize if you experienced any issues with our agents.
We would be happy to locate and replace any missing items. We reached out to you on 01/12/26 via a Trustpilot request for additional information to help resolve this matter; however, we did not receive a response.
We encourage you to contact us or provide the requested details so we can assist with your order status and any missing free gifts. You may also request a supervisor, and we will be more than happy to help resolve the package location.
Received the order, without promotional items
Much like others leaving reviews, I placed an ordered that was supposed to include the item I selected, plus the 4 free gifts offered via a promotion. I’ve received the item I paid for, albeit in a damaged box (not the packaging used for shipping), but the 4 gifts I selected are nowhere to be found. It’s more frustrating given I ONLY placed an order because of the promotion for the 4 gifts.
January 9, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear that the free gifts were missing from your order and apologize for the inconvenience this caused. When the order was placed, the original offer code associated with the free gifts was changed to a different code. Since offer codes are valid for one-time use and determine which free gifts are included, this resulted in the gifts not being added to the package.
We truly appreciate your feedback and understand how disappointing this can be. If you have any questions or would like further assistance, please feel free to contact our support team so we can help.
I ordered something for my friend and…
I ordered something for my friend and it was supposed to be delivered by now but it went from one hour away from her to 2.5 hours away from her. How do you charge different prices for different shipping speeds but after reading reviews and from personal experience you don't deliver on time? I would cancel my order if I could and I will never be buying from Adam & Eve again.
January 9, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 01/12/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
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