I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received package
Never received package, even though delivery said they did.
February 10, 2026
Unprompted review
Reply from Adameve
We apologize that the package did not arrive. We have shipped out a replacement package to you. You will get email updates on shipping and tracking. We appreciate your business.
Bought a mystery box that was valued at…
Bought a mystery box that was valued at almost $200 and I got maybe $80 in merchandise. Terrible customer service probably the worst I’ve ever experienced, very rude and definitely doesn’t care about customer satisfaction. I’ll never buy from Adam and Eve again
February 6, 2026
Unprompted review
Reply from Adameve
We have emailed you regarding your recent purchase and are sending out several replacement items to resolve the issue.
Please note that all customer interactions are recorded for quality assurance purposes. Our supervisors review contacts to provide coaching, training, and, when necessary, appropriate corrective action.
We sincerely apologize for the experience you had and appreciate you bringing this to our attention. Your feedback is valuable to us, and we truly appreciate your business.
Shipping and product are amazing but…
Shipping and product are amazing but the free item It won't work even with batteries inside
February 9, 2026
Unprompted review
Reply from Adameve
Thank you for your 4-star review — we truly appreciate your support!
We’re sorry to hear the free gift item is not working as expected. We sent an email on 02/09/26 requesting a little more information so we can arrange a replacement. If you haven’t seen it, please check your spam or junk folder, as our messages can sometimes be filtered there.
We look forward to your reply and the opportunity to make this right.
I was disappointed cause I was supposed…
I was disappointed cause I was supposed to get a free butterfly and some other free gifts and I hot none of those things
February 9, 2026
Unprompted review
Reply from Adameve
We’re very sorry that the free gift was missing from your original order. This has now been shipped out separately. You’ll receive a confirmation email with tracking details at the email address used to place the order.
Thank you for bringing this to our attention and for your patience—we truly appreciate it.
Pay to return a defective item
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on good faith that the listing was accurate? It's kind of like the "shipping insurance" where the company tries to squeeze out more money from the customer instead of operating like a normal business with integrity.
February 7, 2026
Unprompted review
Reply from Adameve
We reached out on 02/10/26 to request additional details regarding the issue you experienced.
We’re happy to replace any defective item within 90 days of purchase. We simply need a bit more information about what was not working properly so we can assist further and resolve this for you as quickly as possible.
Please respond to our previous message or contact us directly with those details — we’re here to help!
Dishonesty, fees for services you do not get, faulty site, 2 weeks for what is supposed to be standard shipping
I have used Adam and eve a few times in my life. The first time, I recommended to friends who purchased items immediately from them. My items were sent out immediately and got to me very quickly, and i also got multiple free items. This was the first time i had purchased from a store like this so i was nervous but it ended up being great. The product failed after one use, and it was a very expensive product and they let me throw it away and sent me a brand new one no questions asked which was amazing. That was 5 years ago, and now, I placed an order on the 30th of January, and I go to check my email because it is now 9 days later... which I never have waited this long before. I read their shipping guidelines before my purchase, I was expecting a maximum of 4-5 days of waiting. No. I paid a fee for fast processing, and $9.99 for shipping for it to be heading into 2 week territory waiting for the item. As someone who sells and ships things, this is unreal. Then their website, I was supposed to get discounts, and they offered me free things because I made an account, they offered me free things because I gave them my email and phone number, they state that they offer military and student discounts, which I am both. My initial discount for giving my email and number was a huge discount on what I got, making it less than half the price and I got a free product. Then ads kept popping up and my phone froze and I had to restart my phone to get to their website 4x because it wouldnt allow me to use the discount code it gave me at all. Then the discount code i got for making an official account ended up being pretty much useless and worthless and it deleted the initial discount code and wouldnt let me use it again so I ended up losing out. Then I find out, you do not get free shipping with any orders and you cannot use your student discount or military discount if they apply another discount... so me making an account messed everything up and was a waste of time.
They have competitors that offer the same / similar products for way less, with free shipping, and you get them within a couple days and they offer better coupons and do not charge you fees for fast processing and then process it 3-5 days later. Then, when they actually decided to ship it, for some reason the shipment had sat in WA, where I am at, and is now in another state at a facility center which added more waiting for this disaster. I was absolutely misinformed when I purchased this and it said I would wait a few days...because it will be more like 2 weeks.
I went to reddit and saw how many people hate this company now, and do not use them anymore. I will never use nor recommend this company again.
January 30, 2026
Unprompted review
Reply from Adameve
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Scam
Scam! This company is connected with multiple scam based companies, seconds after your purchase they sell your information to other companies that will email you immediately when you get your receipt with your name and information claiming they are offering you “purchase insurance or rebate” connected to your purchase also requesting a proof a purchase. Because of the timing and the information they already have you assume it’s connected to this company but they are not do not reply! This company takes no accountability for selling your information and you will be charged without giving your card information!
February 6, 2026
Unprompted review
Reply from Adameve
We can assure you that we do not share our email addresses with other companies.
Please keep in mind that you can be put on an email list by simply visiting some websites. We do not do this, and certainly do not condone this practice.
Package was not delivered to address
Package was not delivered to address. Will never order again from this website. And would have never ordered anything had I known they would use USPS. This is not the first time USPS fails to deliver. UPS delivered first package on time.
February 6, 2026
Unprompted review
Reply from Adameve
We offer many shipping options that suit our customers’ needs. We would be happy to locate and give shipping information for their package. We reached out to this customer on 02/09/26 via Trust Pilot, for additional information to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
No tracking information and order late
No tracking information and order said it would arrive 2/2/26 it is now 2/6/26 i ordered it on 1/27/26 with rush processing so still awaiting item and no details on where it is at
Update: problem was solved and highly appreciate the customer service, fast friendly and reliable
February 5, 2026
Unprompted review
Reply from Adameve
We apologize that the package was lost during transit. We see you contacted one of our agents. A replacement package has been set up to ship out by UPS 2-day air. You will get detailed tracking information for this package. If we can do anything else please let us know.
I placed a order and it arrived in perfect condition. It's a brawler and
I placed a order it's excellent quality and in perfect condition. It's a crotchless and braless outfit. My wife loves wearing it for me.
February 6, 2026
Unprompted review
Reply from Adameve
Hi Steve Roloff 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Steve Roloff 1—it means the world to us!
Here’s your review: “I placed a order it's excellent quality and in perfect condition. It's a crotchless and braless outfit. My wife loves wearing it for me.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
Why can’t you let me know where my…
Why can’t you let me know where my package is? You give me a delivery date. And you missed that. You guys take so long to ship anything I’m considering not buying anything from you ever again. This is ridiculous. As a matter of fact, I’ll take my business elsewhere. Thank you for being so terrible at your job that you can’t deliver one simple item.
February 5, 2026
Unprompted review
Reply from Adameve
We apologize that you are unhappy with the shipping of your order. Your order should be delivered 02/05/26. We emailed you detailed tracking information to the email address you used to place the order. Your order did have Rush Processing on it. This means your order is a standard shipping order with rush processing which will be packed and shipped before other standard orders that are placed that day. It will not be prioritized before orders with overnight or expedited shipping.
DO NOT BUY FROM HERE…
DO NOT BUY FROM HERE…
First and foremost they’re scammers…
It’s super surprising how they even offer the trustpilot review on their actual website 😂. Will be putting in a claim with my bank today..
Ordered 2 weeks ago. Just 2 small items and still not shipped. I reached out to some ( scammer ) named Wayne. And asked why it’s taking so long to be shipped. And he or she replied “takes 1 to 1 1/2 weeks just to ship” and here we’re 2 weeks from that date and still no shipping notification….
It’s simple. This site has nothing but NEGATIVE reviews. I kind of wish I would’ve read these ahead of time. But hopefully you do and DO NOT ORDER..
I site called blush-vibe is LEGIT. I ordered and it was shipped same day. Received 2 days after ordering.
I’ve literally re-ordered everything I ordered from here 1 week after ordering this. And received it before this scam company even said they shipped 😂😂.
Imagine scamming for Pennie’s on the dollar… will be reporting to the BBB.
January 23, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 01/04/26, for additional information via Trust Pilot to help resolve their problem. We did have in climate weather for two weeks which did delay our shipping times. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Tracking your order is horrible
Tracking your order is horrible. When you check the status you can't even tell if its shipped or not. Paid the fee for rush processing for nothing. When I chatted with them they were like it just shipped today, here's your tracking number. Went to USPS website and it says the tracking number doesn't even exist. What a joke!
February 3, 2026
Unprompted review
Reply from Adameve
We apologize that you are unhappy with the shipping of your order. Your order should be delivered 02/12/26. We emailed you detailed tracking information to the email address you used to place the order. Your order did have Rush Processing on it. This means your order is a standard shipping order with rush processing which will be packed and shipped before other standard orders that are placed that day. It will not be prioritized before orders with overnight or expedited shipping.
Decent price and products but the…
Decent price and products but the shipping is waaaaaaaay beyond slow. No excuse.
If you expect to get what you ordered within a week or so you're dreaming. Whatever their issue is they need to fix it. I will never order from them again.
February 2, 2026
Unprompted review
Reply from Adameve
We apologize that you were unhappy with the shipping. According to the tracking information, your package arrived earlier than expected. We did have severe weather in our area. We also offer additional shipping options for customers who need delivery on a specific date. We appreciate your business and hope you will shop with us again.
I'd Say everything you want not to
I'd Say everything you want not to. It's was delayed on the day of delivery and when I finally received the notification that it was delivered the package 📦 wasn't even there
January 31, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 02/03/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
The motor broke before use
January 31, 2026
Unprompted review
Reply from Adameve
We apologize that the item was defective. A replacement is on the way, and you will receive an email with the shipping information shortly. We appreciate your business.
They really should lower the…
They really should lower the expectations on the description of the items they sell.
I’m so glad that I only lost 85$ instead of 200$, thanks to the discount, and was qualifying for free shipping.
Update :
You just answered to this comment saying that you tried to reach me.
You did
And I did respond to you with the order number, a resume of the situation.
You didn’t follow up on that return.
Please have your things in order before trying to put the blame on the customer.
January 29, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 02/02/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Update: We also sent an email on 02/02/26 asking for details for more details. Sometimes our emails will land in spam or junk files so please check there if you do not see it in your inbox. We want the customer to be happy.
It’s taking to long to receive my order…
It’s taking to long to receive my order my only issue
January 29, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out on 01/29/26 via Trustpilot to request additional information needed to resolve the issue; however, we did not receive a response. We encourage the customer to reach out to us or provide the requested details so we can assist further. If they request a supervisor, we will be more than happy to help resolve their concern. We appreciate your business.
Order arrived later than expected and never received the free gift.
Late arrival and missing the free gift.
January 28, 2026
Unprompted review
Reply from Adameve
We apologize that the free gift was missing and that the order arrived late. We attempted to contact the customer on 01/28/26 via email to obtain additional information; however, we did not receive a response. We encourage the customer to reach out to us or provide the requested details so we can assist with the missing free gift. If they ask for a supervisor, we will be more than happy to help resolve the issue.
Paid $20 for next day delivery and its…
Paid $20 for next day delivery and its been 5
January 27, 2026
Unprompted review
Reply from Adameve
We apologize that your package was delayed due to winter weather. As a courtesy, we have refunded your upgraded shipping charge.
Please allow up to five business days for the refund to be applied to your original form of payment.
Thank you for your patience and understanding.
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