I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I expected just a little bit more with…
I expected just a little bit more with the design. Doesn't really match the picture. But it's ok I guess
February 26, 2026
Unprompted review
Reply from Adameve
We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Proud of you and happy for your family…
Proud of you and happy for your family but always be you!
February 25, 2026
Unprompted review
Reply from Adameve
Hi customer 4, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @customer 4—it means the world to us!
Here’s your review: “Proud of you and happy for your family but always be you!
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Very Impressed
Wow, I’m very impressed. The products (everything, including the free gifts) came in quickly and discreetly: in less than a week actually! Everything looks to be in great shape, and I can’t wait to use them. Will definitely shop here again in the future!
February 23, 2026
Unprompted review
Reply from Adameve
Hi Isabelle Chaves 1, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Isabelle Chavez 1—it means the world to us!
Here’s your review: “Wow, I’m very impressed. The products (everything, including the free gifts) came in quickly and discreetly: in less than a week actually! Everything looks to be in great shape, and I can’t wait to use them. Will definitely shop here again in the future!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Honestly the toy I got in the mail it…
Honestly the toy I got in the mail it was a vibrator the rose one and it honestly did not work good at ALL and the free “ RABBIT “ yeah it didn’t even work there was no way to turn it on but at least it was free I guess but honestly would not recommend this site !
February 22, 2026
Unprompted review
Reply from Adameve
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
We reached out to this customer via Trust Pilot on 02/25/26 unfortunately they did not respond.
I didn't even receive the product that…
I didn't even receive the product that I purchased. Sad that this is the way they've gone.
February 23, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 02/27/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Shipping takes way to long
Shipping takes way to long. One state away and it takes over a week. Not worth it.
February 12, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear you were unhappy with the shipping experience.
According to our records, your order was successfully delivered on 02/20/26. Detailed tracking information was sent to the email address provided at checkout so you could monitor the shipment.
Your order included Rush Processing, which means it was prioritized for packing and shipped ahead of other standard shipping orders placed the same day. However, Rush Processing does not upgrade the shipping method itself and does not take priority over overnight or expedited shipping options.
If you have any additional questions or concerns, we’d be happy to assist you further. Please feel free to contact us directly so we can help.
Arrived sooner than the estimated…
Arrived sooner than the estimated delivery day. Like the products.
February 19, 2026
Unprompted review
Reply from Adameve
Hi Lina Estrada 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Lina Estrada 1 —it means the world to us!
Here’s your review: “Arrived sooner than the estimated delivery day. Like the products.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
On time is the best
They gave me the dates between the 17th and the 20th got it on the 19th, very happy satisfied with this company definitely will use them and recommend them.
February 19, 2026
Unprompted review
Reply from Adameve
Hi Roger E Goodrich Jr 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Roger E Goodrich Jr 1 —it means the world to us!
Here’s your review: “They gave me the dates between the 17th and the 20th got it on the 19th, very happy satisfied with this company definitely will use them and recommend them.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
Paid extra for rush order and next day… rl
I Paid extra for rush order and next day delivery and didn't arrive on time order was on 16th rushed was extra and paid for next day delivery also extra and still has not arrived don't order the rush shipping or next day it's a rip off to pay extra but not arrive is crazy.
Reply to your reply
Ok so appreciate respons way after the fact but didn't receive the email you refer to nor the refund for next day or priority shipping but honestly not worried about it I've spent probably 500 plus with you in past 2 months but I'll just buy direct from local shop from now on
February 15, 2026
Unprompted review
Reply from Adameve
We apologize for any confusion or concerns regarding your order and appreciate the opportunity to address this.
We reached out to the email address used to place the order to request additional details so we could better assist you. If you did not receive our message, we kindly recommend checking your spam or junk folder.
As a gesture of goodwill, we have refunded your shipping charge due to the delay in receiving your items. According to the tracking information, your order should have arrived by now.
If you have not received it or need any further assistance, please don’t hesitate to contact us directly. We’re here to help and truly value your business.
Paid for speed deliver and you rucked it
February 13, 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the shipping of your order and appreciate the opportunity to clarify.
Your order included Rush Processing, which means it was packed and shipped before other standard orders placed that day. However, Rush Processing does not prioritize orders over those with overnight or expedited shipping methods.
At the time your order was placed, one item was on backorder. Backordered items ship separately once available via standard shipping at no additional charge. We’re unable to ship free or backordered items by express mail. This information is also reflected in your online Order Status.
We previously reached out to the email address used to place the order to gather more details and assist further. If you didn’t receive our message, please check your spam folder or contact our customer service team directly so we can help resolve any remaining concerns.
We truly value your business and hope to have the opportunity to serve you again.
It came early I was kinda amazed on how…
It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality
February 17, 2026
Unprompted review
Reply from Adameve
Hi Abi 1, Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Abi 1—it means the world to us!
Here’s your review: “It came early I was kinda amazed on how good shipping and everything was they updated me the whole way usps was a lil wonky but Thier sight was showing the correct shipping USPS decided to act like it was coming 2 days after I ordered on a weekend which was weird but it came before the time It was sopost to be delivered and I'm in love with the quality.”
Warm regards,
Stephanie Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I got the product but didn't get the…
I got the product but didn't get the free stuff with it
February 17, 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We’re sorry for any confusion regarding our free gift policy.
Your satisfaction is very important to us, and as a courtesy, we’ve arranged to have the free gifts shipped to you.
For future reference, please note that to qualify for free gifts, the merchandise subtotal must be $17.00 or more after discounts are applied. Shipping and handling, insurance, and expedited shipping charges do not count toward the qualifying total.
We truly appreciate your business and the opportunity to clarify this, and we look forward to serving you again.
Very dissatisfied
I’ve used several roses in the past and this was by far the most disappointed I’ve ever been. I tried all setting and after a while it got hot and felt like it was burning my clit. Yes I used lube. Not a happy consumer
February 15, 2026
Unprompted review
Reply from Adameve
We apologize for any misunderstanding regarding our return policy.
We gladly accept returns on any item for any reason within the first 90 days of purchase. However, as stated in our policy, the customer is responsible for the return shipping cost. This disclaimer is clearly noted on our website under the Product Returns page, which states: “Please note that the purchaser is responsible for return postage.”
We understand the customer was not satisfied with their purchase, and we would have been more than happy to issue a refund upon receipt of the returned items. If the item was not working properly we could discuss this as well.
We reached out on 02/16/26 via Trustpilot to offer assistance, but unfortunately, we did not receive a response. We encourage the customer to contact us directly with any additional information so we can further assist. If preferred, they may request a supervisor, and we will be more than happy to help address and resolve any remaining questions or concerns.
We appreciate the opportunity to clarify our policy and assist further.
I ordered my package 5 days before…
I ordered my package 5 days before Valentines and paid a extra $14.99 to receive it fast. I still have not received my package. This is a joke.
February 15, 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer to get more details on 02/16/26 through Trust Pilot but unfortunately, they did not respond.
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
I received the order but the mini wand…
I received the order but the mini wand was already broke when i received it somebody took the 10 inch
Update: Manager replaced my entire order i definitely will be shopping with them again
February 11, 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear that one of your items arrived damaged and another was missing from your order. That’s certainly not the experience we aim to provide.
As soon as we were informed, we reshipped the replacement items. You will receive (or may have already received) an email with tracking details for the new package.
***Thank you for your updated review. We appreciate your business.
We truly appreciate your patience and the opportunity to make this right. Thank you for your feedback — and we hope to have the chance to serve you again in the future.
The post office said they delivered my…
The post office said they delivered my package and it wasn’t, then they refused to help me, ship me a new item or refund me.
I don’t recommend buying from them their customer service is terrible. I’d give them 0 starts if I could.
February 12, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that you did not receive all of the items in your order. This is certainly not the experience we want for our customers.
On 02/17/26, we reached out via email to request additional information needed to locate and replace the missing items. Occasionally, our emails may be directed to a spam or junk folder. Unfortunately, we did not receive a response.
We would truly appreciate the opportunity to resolve this matter. Please reach out to us directly and request a supervisor if you prefer — we are more than happy to assist in locating your package and ensuring any missing items are replaced promptly.
Please know that all customer interactions are recorded for quality assurance purposes. Our supervisors regularly review contacts to provide coaching, additional training, and take corrective action when necessary to maintain our service standards.
We apologize for the inconvenience and any frustration you experienced, and we look forward to making this right.
Placed an order the week of Valentine’s…
Placed an order the week of Valentine’s Day and paid additional shipping cost of $20.99 to make sure the order arrived in time. Didn’t get the full order. Talked to customer service and the best they would offer me is a $5 refund and they would ship the rest of the order out the following week. Terrible customer service.
February 12, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that an item was missing from your order. The missing item has now been shipped, and we have refunded a portion of the shipping charges incurred.
Please note that all customer interactions are recorded for quality assurance. Our supervisors regularly review contacts to provide coaching, additional training, and, when necessary, take appropriate action.
We’re truly sorry to hear that you’ve experienced issues with our agents, as this is not the level of service we aim to provide. Your feedback is important and helps us improve.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Delivered fast, but to the wrong address
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my package and potentially explain a particularly awkward purchase to my parents. Awesome.
February 12, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 02/12/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Lying, Scamming, Horrible Service.
Not only did this company lie about cancelling my order, but their staff is rude, disrespectful, and honestly the whole thing feels like a scam. I placed an order, and went to the chat to cancel it less than 5 minutes later after reading the terrible reviews on the product. My agent confirmed the order was cancelled, and a refund was processed. So I did not think anything of it and assumed the purchase was actually cancelled. I then bought a different product from the same website, which THEY then cancelled for seemingly no reason. At this point, I wanted to go to a different site because this whole experience has been frustrating, but before I do, I open support ONE LAST TIME to confirm 1. my first order had been cancelled, and a refund had been processed and 2. to confirm why the second order was cancelled. they were unable to answer ANY of my questions, but confirmed both orders were cancelled and I would receive a refund. Now, 11 days later, I get a notification that my order is shipped and on the way. I go to the support AGAIN, and now they are telling me that I never tried to cancel my original order. So now, I have to wait for this product that I never wanted to come, and go through the long process of returning it for my refund, all because their support team does not know how to do their jobs. Unfortunate. Also, check the reviews before you buy, all of them are bad.
February 11, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that one of your orders was not cancelled as expected. We have sent an email with additional information regarding the order that was not cancelled.
Please note that all customer interactions are recorded for quality assurance. Our supervisors regularly review contacts to provide coaching, training, and, when necessary, take appropriate action.
We’re sorry to hear about your experience with our agents, as this does not reflect the standard of service we strive to deliver. Your feedback is important to us and helps us improve.
If you need any further assistance, please feel free to reach out directly.
So many issues
Took forever, shipped to wrong location, no refund or notification. Basically will never use or recommend this site to anyone.
February 10, 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear that your original package did not arrive as expected. That’s certainly not the experience we want for our customers.
As soon as we were made aware of the issue, we reshipped a replacement package and sent a confirmation email with the updated details. We truly appreciate your patience and the opportunity to make this right.
Thank you for your business and for sharing your feedback — it helps us continue to improve. If there’s anything further we can assist you with, please don’t hesitate to reach out.
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