I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
KATHY fixed it......sorry ADAM&EVE
I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!
March 11, 2026
Unprompted review
Reply from Adameve
Hi Jay 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jay 1—it means the world to us!
Here’s your review:
“I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I bought the Boys Ambrosius
I bought the Boys Ambrosius. Might as well be using a bag of ball bearings. The internal nubs are solid. The calluses on my hand are softer.
March 8, 2026
Unprompted review
Reply from Adameve
We apologize for any misunderstanding regarding our return policy. We do accept returns on any item within 90 days of purchase for any reason; however, the customer is responsible for return shipping costs.
In this case, we would have been happy to issue a refund or exchange once the items were returned to us. Our website clearly states, “Please note that the purchaser is responsible for return postage,” on the Product Returns page.
Wife loved it
Wife loved it, I loved using it on her. Both of us have never come so much in our lives.
March 9, 2026
Unprompted review
Reply from Adameve
Hi Justin Ryan,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Justin Ryan 1—it means the world to us!
Here’s your review: “Wife loved it, I loved using it on her. Both of us have never come so much in our lives."
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Failure to deliver and purposely deceitful communications
I ordered an item. The estimated delivery time is 5-10 business days. I received an email saying that it had shipped 7 business days after my order. I received an email saying it was "arriving soon" 10 business days after my order. 15 business days later my order had not arrived and the tracking info said "Shipped" but everything else was greyed out. I contacted customer support and they said the package had not been shipped. If my package had not been shipped, then why did I receive emails saying that it had shipped and was close to arriving, not to mention the tracking info saying that it had shipped. Additionally, the "Where is my order?" option when contacting customer support redirects to the order tracking page, so you have to choose a different topic option to even speak to a person. Finally, when I did fill out the email contact page, it said the service was unavailable.
March 9, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order and the product purchased. We reached out to this customer on 03/09/26, for additional information via email to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Product was cheap and delivery was slow…
Product was cheap and delivery was slow even though I paid extra for fast delivery. Very disappointed in quality of the product.
March 7, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear you were unhappy with the shipping and the product you received. We reached out via email on 03/09/26 to gather more information so we could help resolve the issue, but unfortunately have not received a response. Please feel free to contact us or ask for a supervisor—we would be happy to assist and work toward a resolution.
When I ordered the clitoral rose…
When I ordered the clitoral rose simulation it was supposed to be delivered today since it said, it was out for delivery hours later it’s still not here
March 7, 2026
Unprompted review
Reply from Adameve
We offer many shipping options that suit our customers’ needs. We would be happy to locate and give shipping information for their package. We reached out to this customer on 03/09/26 via Trust Pilot, for additional information to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
I should have read the reviews before I…
I should have read the reviews before I ordered because shocker the delivery is still not here!
March 7, 2026
Unprompted review
Reply from Adameve
We offer many shipping options that suit our customers’ needs. We would be happy to locate and give shipping information for their package. We reached out to this customer on 03/09/26 via Trust Pilot, for additional information to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
I decided to try an A&E product instead…
I decided to try an A&E product instead of doing the smart thing and buying from Amazon like every sane person would do…
They had a neat “grinding wand” and a huge discount from their normal astronomically overpriced items. I was informed it was delivered yesterday at 10am. I texted my wife to promptly go get it. She grabs the packages in the mailbox. I get home and open my packages and none of them are the A&E product. I contact customer support and tell them that contrary to what their tracking info says, I have not received the item I bought. Sara proceeded to blame me, tell me I should have paid for the insurance, and tells me I better contact usps to solve this. I will be doing a charge back through my card and letting everyone know not to purchase anything from this scammy and terrible company.
March 6, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 03/10/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
I bought the greedy girl from 50 shades…
I bought the greedy girl from 50 shades of grey collection and only used it twice now it won't turn on or charge!!! Extremely disappoint. Will NEVER buy from this company again!!
March 6, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had an issue with an item and would be happy to help. We reached out on 03/09/26 via a Trustpilot request to gather additional information needed to resolve the issue; however, we did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further. If they ask for a supervisor, we will be more than happy to help resolve their concern.
I've been waiting for almost 5 weeks…
I've been waiting for almost 5 weeks for my order.. still no update.. I should have just canceled it when it took two weeks just to pack it..
February 1, 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear that you didn’t receive your order—we understand how frustrating that can be.
We’d really like to make this right. Our team reached out on 03/10/26 to gather a bit more information so we could locate or replace the missing items, but we haven’t heard back yet.
Please reach out to us at your convenience, and if you ask for a supervisor, we’ll be happy to personally assist in resolving this and tracking your package.
We look forward to helping you get this sorted out as quickly as possible.
Thank you so much for the tracking help.
March 5, 2026
Unprompted review
Reply from Adameve
Thank you for your kind words, we appreciate your business. We are glad you had a great experience shopping with us.
Never received
I was on my way out the door when I got the delivery notification. Order was never actually delivered.
March 5, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 03/05/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
The prices are above average
The prices are above average. The shipping costs are also above average. The lube was sticky. I just keep expecting things to get better and they don't. Pretty sure it's time to check out Amazon's offerings 👍🏼
March 4, 2026
Unprompted review
Reply from Adameve
Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations, especially regarding pricing, shipping costs, and the product itself. We understand how frustrating that can be.
Your comments are important to us, and we’re always working to improve both our products and overall customer experience. We’d appreciate the opportunity to make this right.
We offer a 90-day satisfaction guarantee, so if you’re unhappy with your purchase, we’d be glad to help with a return, replacement, or finding a better option for you.
Please reach out to our customer service team directly so we can assist you further.
Thank you again for your honest feedback.
Reply from Adameve
Thank you for your kind words, we appreciate your business. We are glad you had a great experience shopping with us.
Arrived early everything worked and I…
Arrived early everything worked and I will be buying again
March 3, 2026
Unprompted review
Reply from Adameve
Hi Bookie Luv 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Bookie Luv1 —it means the world to us!
Here’s your review: “Arrived early everything worked and I will be buying again.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
I always buy my toys here
I always buy my toys here. They alays have discounts and free items. I love it. Genuinely you get your moneys worth.
March 3, 2026
Unprompted review
Reply from Adameve
Hi Butter Sauser 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Butter Sauser 1 —it means the world to us!
Here’s your review: “I always buy my toys here. They alays have discounts and free items. I love it. Genuinely you get your moneys worth.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999 Instagram: https://www.instagram.com/therealadamandeve/ X: https://x.com/adamandeve
i don't ever write reviews
i don't ever write reviews, but two of our packages came ripped open. nothing was used, but like... why is the box ripped open? i haven't tried the free gift either, so i can't review much on that if it works or not.
March 2, 2026
Unprompted review
Reply from Adameve
I can assure you that we do not sell used products. The items we ship come direct from the manufacturer. All items that are returned to us are destroyed. It’s possible that your order was damaged during shipment. We offer a 100% Customer Satisfaction Guarantee, and are happy to replace or refund any item that doesn’t meet your expectation.
Doesn’t work
My order did not arrive so they sent me a new package, but it only included 2 items not the 3 I had purchased. The free gift is broke and does not work.
February 26, 2026
Unprompted review
Reply from Adameve
We apologize that your original order did not arrive. A replacement was shipped, and a refund was issued for the item that was on backorder at the time of reshipment. We also sent a replacement for the complimentary gift that arrived damaged.
We appreciate your business and thank you for your understanding.
Ordering was easy delivery was kind of…
Ordering was easy delivery was kind of slow but all good
February 23, 2026
Unprompted review
Reply from Adameve
We sincerely appreciate your support! It means so much to us that you had a good experience shopping with us.
Delivery service is what I would call…
Delivery service is what I would call snail paced. I shouldn't have to pay an exorbitant amount of money to guarantee my package to arrive in a timely manner instead of 2 weeks to a month. You really should rethink how you treat your customers.
February 28, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 02/28/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
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