I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute joke.
I ordered something a while back, it never showed up. Got in touch with customer service, a very lovely staff member ordered a new one for me, free of charge. The next one also disappears. Get in touch, new person who gave me attitude but it was 2am so fair enough. Got in touch today, explained neither of my orders showed up and while waiting I'd actually fell for a postage scam (not related to this company), the customer service member scolded me saying I was accusing them of scamming, I tried to explain it was nothing to do with them and he said "Fine. We will refund the order total to the method of payment used when the order was placed. Allow 5 business days for the refund to show with the method of payment. Your account with us will be closed. You will; not be able to order from us in the future." This staff member (Brian) was extremely rude and frankly has just made a terrible day worse. I'm fine being banned, I would never order from them again in my life.
April 6, 2026
Unprompted review
Reply from Adameve
All contacts are recorded for quality assurance purposes. Supervisors review these interactions and provide agents with coaching, training, and, when necessary, disciplinary action. We sincerely apologize for the issues you’ve experienced with our agents, as well as for not receiving either your original package or the reshipment.
Got my package sooner than expected it…
Got my package sooner than expected it seams to be great quality the toy is bigger than expected needs something beside it in picture to compare size to or to have in description how big around it is
April 3, 2026
Unprompted review
Reply from Adameve
Thank you for your review—we truly appreciate your feedback and 4 stars. We’ll be passing your comments along to our web design team to improve how we present item size comparisons.
I hate itttt I did not realize it was a…
I hate itttt I did not realize it was a suction one because why! It’s hurts and isn’t pleasurable at all. I wish I could return it.
March 31, 2026
Unprompted review
Reply from Adameve
“We’re sorry to hear about the misunderstanding regarding our return policy. We strive to make our policies as clear as possible and accept returns within 90 days for any reason. While customers are responsible for return shipping costs, we would have gladly provided a refund or exchange once the items were returned.
This information is noted on our Product Returns page, including the disclaimer about return postage. We’re always here to help and would be happy to assist further if needed.”
Horrible
Horrible! It’s been almost 3 weeks and still haven’t received my package. Talked to someone and was told they would mail another one out but could take 2 weeks. Buy somewhere else
March 31, 2026
Unprompted review
Reply from Adameve
“We sincerely apologize that your package was missing. A replacement has been sent and was due to arrive on 04/03/26. We’ve also emailed you the reshipment details. If there’s anything else we can help with, please don’t hesitate to reach out.”
Was not good
Was not good. Realistic feel? No. Cheap and not even close to being worth the price paid.
March 26, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear there was some confusion regarding our return policy.
We do accept returns on any item for any reason within 90 days of purchase. However, customers are responsible for covering the cost of return shipping. Had the items been returned to us, we would have been more than happy to issue a full refund.
For transparency, this information is clearly outlined on our website, including a note that return postage is the responsibility of the purchaser, which can be found on our Product Returns page.
If there’s anything further we can do to assist, we’d be happy to help—please feel free to reach out to our support team.
So I ordered a FLESHLIGHT girls Elsa…
So I ordered a FLESHLIGHT girls Elsa Jean-white. AND I paid extra because it said I could get it on Tuesday instead of Thursday. Not only did I not recieve the correct item, but I got it on thursday. Their delivery part is a scam so don’t pay extra to expedite it. The only reason it’s a 2 star and not a 1 is their customer support was good. I told em what I ordered and what I got instead, they said to wait so they could check, minute or two passes then boom items on its way here’s your new order number. So now in roughly 5 days we will see if I get the item I payed for or if it’s another random item.
March 26, 2026
Unprompted review
Reply from Adameve
We’re sorry that you received an incorrect item. A replacement has been arranged through our Quality Department to ensure you receive the correct product as quickly as possible.
There’s no need to return the incorrect item—please feel free to keep or dispose of it. Your replacement is being shipped via UPS for faster delivery.
Reply from Adameve
Thank you for your 4-star review! We’re glad to hear you were pleased with your purchase and truly appreciate you taking the time to share your feedback.
Order was already opened and cut…
Order was already opened and cut through! Ridiculous!
March 22, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear the customer was unhappy with the condition of their package upon arrival. We are more than happy to replace any item that was damaged during shipment.
We reached out to the customer on 03/23/26 via Trustpilot to gather additional information and help resolve the issue, but unfortunately did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further.
If needed, please ask for a supervisor—we’re always happy to help and work toward a resolution.
Everything went well
Everything went well. Product was as advertised Shipping was fast. Will definitely do business with again
Thanks
Bobg
March 21, 2026
Unprompted review
Reply from Adameve
Hi Bob 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Bob 2 —it means the world to us!
Here’s your review: “Everything went well. Product was as advertised Shipping was fast. Will definitely do business with again Thanks Bobg.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Misspent my package one hour from my…
Misspent my package one hour from my house and two days later still no word
March 20, 2026
Unprompted review
Reply from Adameve
We’re sorry that you received an incorrect item. A replacement has been arranged through our Quality Department to ensure you receive the correct product as quickly as possible.
There’s no need to return the incorrect item—please feel free to keep or dispose of it. Your replacement is being shipped via UPS for faster delivery.
Package came opened and broken
Package came opened and broken. Very disappointed.
March 19, 2026
Unprompted review
Reply from Adameve
We’re sorry to hear the customer was unhappy with the condition of their package upon arrival. We are more than happy to replace any item that was damaged during shipment.
We reached out to the customer on 03/23/26 via Trustpilot to gather additional information and help resolve the issue, but unfortunately did not receive a response. We encourage the customer to contact us or provide the requested details so we can assist further.
If needed, please ask for a supervisor—we’re always happy to help and work toward a resolution.
Broken toy
Used new vibrator once and it broke 😅 ive had issues with another toy in the past. I think this was the last time I order from Adam and eve
March 16, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that the item arrived defective. We would be happy to replace it for you.
We reached out on 03/19/26 via a Trustpilot request to gather additional information and help resolve the issue; however, we have not yet received a response. We’re eager to assist and make this right.
Please feel free to contact us with any additional details regarding your order. If you ask for a supervisor, we will gladly work with you directly to resolve the issue and help locate your package.
Awful
Awful. Absolutely awful. I’ve ordered twice from this store and one was with rushed shipping. The literal only item I needed rushed and it was on back order. Ok. Fine. Maybe just a fluke. I ordered again. This time my highest dollar item was cancelled. No email, no text, no call, nothing. Just an updated flag on the tracking page that said “cancelled”. Shipping is AWFUL you wait 2+ weeks to ever even receive the product. I thought with so many influencers backing this company that they were actually worth the money. Turns out money just talks. Awful company, find a different one to order from. Save yourself the headache!!!!! I will never EVER buy from here again and will share my feedback with my friends and family! Do better!
And btw, don’t you dare copy and paste “I’m gonna email you” I do not want to do business with this company any further. Leave me alone.
March 17, 2026
Unprompted review
A&E.
One of my purchases was open when I opened up the package ir came in. Other than that, everything else is fine. The size of the toy I bought was exactly what I wanted. The other toy was free. Looks fun.
March 17, 2026
Unprompted review
Reply from Adameve
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order and service.
If you do ever have any questions or any concerns just let us know and we will be happy to help.
Kindest regards,
Stephanie
Item came fast and discretely
Item came fast and discretely. Have ordered things before and will again!
March 17, 2026
Unprompted review
Reply from Adameve
Hi Jd 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jd1-it means the world to us!
Here’s your review:
“Item came fast and discretely. Have ordered things before and will again!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Very Happy with the mystery box
Very Happy with the mystery box . I definitely got my money's worth . Alot of great stuff came in it . I was a little worried at first because never bought one of these before but they made me want more lol . I'll will buy again .
March 16, 2026
Unprompted review
Reply from Adameve
Hi Jeffrey Holder 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jeffrey Holder 1-it means the world to us!
Here’s your review:
“Very Happy with the mystery box . I definitely got my money's worth . Alot of great stuff came in it . I was a little worried at first because never bought one of these before but they made me want more lol . I'll will buy again .”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Reply from Adameve
We’re very sorry to hear that you didn’t receive your order—we understand how frustrating that can be.
We’d really like to make this right. Our team reached out on 03/10/26 to gather a bit more information so we could locate or replace the missing items, but we haven’t heard back yet.
Please reach out to us at your convenience, and if you ask for a supervisor, we’ll be happy to personally assist in resolving this and tracking your package.
We look forward to helping you get this sorted out as quickly as possible.
This was my first time coming to this…
This was my first time coming to this pub. The service was amazing and the food was delicious specially the wings
I looked the vibe of the pub as well
Definitely will be returning again
March 14, 2026
Unprompted review
Reply from Adameve
Hi Alishba 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Alishba 1-it means the world to us!
Here’s your review:
“This was my first time coming to this pub. The service was amazing and the food was delicious specially the wings I looked the vibe of the pub as well Definitely will be returning again”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Everything came as scheduled and when…
Everything came as scheduled and when backordered it was in and on its way to me asap love this place💯💯!!!
March 14, 2026
Unprompted review
Reply from Adameve
Hi Brian L 2,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Brian L 2-it means the world to us!
Here’s your review:
“Everything came as scheduled and when backordered it was in and on its way to me asap love this place💯💯!!!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
KATHY fixed it......sorry ADAM&EVE
I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!
March 11, 2026
Unprompted review
Reply from Adameve
Hi Jay 1,
Thanks for your amazing Trust Pilot review! 🎉
We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jay 1—it means the world to us!
Here’s your review:
“I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled my attitude and GUIDED ME TO MY PRODUCT THAT WAS DELIVERED TO THE AMAZON BOXES.........................appreciate you kathy-dizzle!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
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