I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed my order on April 3rd and it…
I placed my order on April 3rd and it has not came yet. The tracking shows it's still in transit to usps so it hasn't gotten to usps yet. This is unacceptable. Never ordering from them again.
April 3, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/27/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location
Omg terrible (for me personally)
Omg terrible (for me personally), it was tiny, so small, smaller than a football for size comparison. Was like let me test it, my c*ck came out the other end lol everything about it was small and low key useless, better off with a pocket p*ssy
April 25, 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
HOW DID YOU MAIL IT TO MY EX??
HOW DID YOU MAIL IT TO MY EX??? MY ADDRESS IS 4 HOURS AWAY!!!! PLEASE EXPLAIN WHY BECAUSE I USED HIS ADDRESS ONCE SEVERAL MONTHS AGO?! I did not use his address!!!! This was for me !!!!!!!
April 18, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. Third party payers like Apple Pay require us to use the information they have on file for the customer to ship the package. We reached out to this customer on 04/22/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Are u kindly kidding me u pass me to…
Are u kindly kidding me u pass me to Greeley Colorado.. smh
This is the standard in shipping and delivery today 2026!
April 20, 2026
Unprompted review
Reply from Adameve
We sent an email on 04/21/26 with the delivery information for your order. The shipment did experience a slight delay in transit, and according to the tracking details, it was delivered one day later than originally expected.
We appreciate your business and hope you will shop with us again.
Came in time perfect timing but when I…
Came in time perfect timing but when I got it and opened the box I got from the mail my toy I ordered the box it was in was already opened and the box was broke so I took it out to check it and everything looks good but sadly the base had some oil or what could have been lube on so that was kinda sketchy but other than that super good
April 20, 2026
Unprompted review
Reply from Adameve
We can assure you that we do not sell used products. All items we ship come directly from the manufacturer, and any returned products are destroyed rather than resold.
It’s possible that packages may experience some damage during transit due to handling. Additionally, certain items are packaged with a small amount of lubricant to prevent them from sticking to the packaging during shipping and storage.
We stand behind our products with a 100% Customer Satisfaction Guarantee and are happy to offer a replacement or refund if any item does not meet your expectations. We appreciate your business.
Nice everything I ordered is great 👍
April 20, 2026
Unprompted review
Reply from Adameve
Hi Jack Fletcher 3,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jack Fletcher 3—it means the world to us!
Here’s your review: “Nice everything I ordered is great 👍
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Always My Go-To For Adult Fun
They are always running tempting sales and deals on products that are relevant to me. I love that their site educates you on proper sexual health and healthy explorations. They have options for single people, couples, and queer couples!! I love the variety of toys they have. I've shopped here since 2017, and they've only gotten better since then in every way. I have had to call customer service a few times for some (2 out of 20+ over a 10 year period) defective products, and they were always easy to reach, friendly, and ready to help! And when free replacements and returns didn't solve the problem, they offered no hassle refunds for my troubles!! They're products are high quality, long lasting, effective😏, and very well-made. I can't imagine shopping anywhere else for my needs. A loyal customer for life😊
April 16, 2026
Unprompted review
Reply from Adameve
Hi Blue 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Blue 2—it means the world to us!
Here’s your review: “They are always running tempting sales and deals on products that are relevant to me. I love that their site educates you on proper sexual health and healthy explorations. They have options for single people, couples, and queer couples!! I love the variety of toys they have. I've shopped here since 2017, and they've only gotten better since then in every way. I have had to call customer service a few times for some (2 out of 20+ over a 10 year period) defective products, and they were always easy to reach, friendly, and ready to help! And when free replacements and returns didn't solve the problem, they offered no hassle refunds for my troubles!! They're products are high quality, long lasting, effective😏, and very well-made. I can't imagine shopping anywhere else for my needs. A loyal customer for life😊”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Missing items in my last order and I
Missing items in my last order and I
This time I paid the extra money to prioritize the order and it still takes the same amount of time lol. Waste of money so dont fo that. Just overall confused at what kind of rip-off that is
April 18, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive all of their items. We would be happy to locate and replace the missing items. We reached out to this customer on 04/20/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Total trash cheap stuff they send
Total trash cheap stuff they send. Then when you want a refund because it’s like complete just junk they make you feel all this warm to do this and do that and it’s like you know what just not even worth it. Just a trashy brand I would stay away and not order anything from these people.
April 18, 2026
Unprompted review
Reply from Adameve
We apologize for any confusion regarding our return policy. We do accept returns on any item, for any reason, within 90 days of purchase; however, customers are responsible for covering the cost of return shipping.
In this case, the customer indicated they were not satisfied with their purchase, and we would have been happy to issue a refund upon receiving the returned items. Our policy clearly notes that return postage is the purchaser’s responsibility, and this information is outlined on the Product Returns page of our website.
We attempted to contact the customer via Trustpilot on 04/20/26 but did not receive a response. We encourage the customer to reach out to us directly or provide additional information so we can assist further. They are also welcome to ask for a supervisor, and we will be glad to help resolve any concerns.
I only rated 1 star because 0 star was…
I only rated 1 star because 0 star was not an option. I made an order and paid with the correct shipping and billing address. But they use the Shop app, and it defaulted to an address that I haven't been at for 5 years. I went to the messaging app and was essentially told to F off. They offered no help. I will never use them again
April 17, 2026
Unprompted review
Reply from Adameve
We apologize for the inconvenience. Shop Pay requires us to ship orders using the address on file. Once the customer reaches out with the correct address details, we will promptly send a replacement package to the updated address.
So ive order multiple items from them…
So ive order multiple items from them got them in fast but unfortunately this time around I ordered more and its already been well over the time estimated time to receive which is very disappointing
April 4, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 04/20/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Reply from Adameve
Hi Michael Roberts SR 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Michael Roberts SR 1—it means the world to us!
Here’s your review: “Fast shipping can't wait to try the new toys with wife!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Item has not been delivered
Says it’s been delivered, IT HAS NOT BEEN DELIVERED I'll get in contact and see What happens only reason for a 2 star
April 15, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/16/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Everything came on time and very happy…
Everything came on time and very happy with all my purchases!!
April 13, 2026
Unprompted review
Reply from Adameve
Hi Dreama Durham 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Dreama Durham 1 —it means the world to us!
Here’s your review: “Everything came on time and very happy with all my purchases!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Not impressed with customer service
Tracking number dont work. Customer service Wayne was no help and rude. Need better training
April 14, 2026
Unprompted review
Reply from Adameve
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We sincerely apologize that your original package did not arrive. After confirming your shipping details, a replacement has been sent, and we hope it reaches you without any further issues.
We’re also sorry to hear about your experience with our customer service team. This is not the level of service we aim to provide. Please know that all interactions are reviewed for quality assurance, and your feedback will be used to help coach and improve our team.
Thank you for bringing this to our attention. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Not yet receive my packet or where it at
Not yet receive my packet or where it at
April 14, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/16/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
The shipping was cost was fair and the…
The shipping cost was fair and the time was rather quick, sooner than expected. It arrived in top condition and in good protective packaging.
April 8, 2026
Unprompted review
Reply from Adameve
Hi Leafsaver 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Leafsaver 1 —it means the world to us!
Here’s your review: “The shipping cost was fair and the time was rather quick, sooner than expected. It arrived in top condition and in good protective packaging.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I always get my packages in good…
I always get my packages in good condition, timely even without express shipping!
April 9, 2026
Unprompted review
Reply from Adameve
Hi Elizabeth 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Elizabeth 2 —it means the world to us!
Here’s your review: “I always get my packages in good condition, timely even without express shipping!.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
My package has NOT been delivered to my…
My package has NOT been delivered to my house today and was reported delivered. It is Not at my home.
April 8, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/16/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
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