I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
Delivered fast, but they shipped it to my billing address rather than my shipping address (which I specifically checked 3 times before purchasing). Now I have to wait 3 weeks before I can get my packa... See more
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is stupid as hell
This company is stupid as hell. I put in all my discreet shipping information and used Apple Pay to pay and it overrides that and sends it to the shipping address on my Apple Pay. They don’t disclose this anywhere and now I’m screwed.
June 3, 2026
Unprompted review
Reply from Adameve
We apologize for any inconvenience. Apple Pay requires us to ship orders to the address associated with the customer's Apple Pay account. This information needs to be updated with Apply Pay. We attempted to contact the customer on 06/03/26 to verify the shipping information; however, we did not receive a response.
If the package does not arrive, we will be happy to reship the order.
Broken
The shipping time was as expected but parts of my package we broken and contents were spilled all over the package.
June 2, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had an issue with items in package. We would be happy to help with a resolution for for that issue. We reached out to this customer on 06/02/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Never received packagd
May 31, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 06/01/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
Do not expect your package in a timely…
Do not expect your package in a timely manner. If possible buy locally or through Hustler where I have never had an issue with shipping. Won't buy from them via shipping again.
May 28, 2026
Unprompted review
Reply from Adameve
We offer a variety of shipping options to meet our customers' needs and would be happy to provide tracking and shipping information for this package.
On June 2, 2026, we reached out to the customer through Trustpilot to request additional information so that we could investigate and help resolve the issue. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details regarding their order so that we can assist with locating the package and determining its status. If they ask to speak with a supervisor, we will be more than happy to review the situation and work toward a resolution.
We value our customers and look forward to the opportunity to assist further.
Mystery boxes are false advertisement…
Mystery boxes are false advertisement the value of items in my mystery box was not even close to advertised amount tossed all items in the trash was a literal waste of money don’t do mystery box just order what you want or you will get literal trash
May 27, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was not satisfied with the item they purchased.
We offer a 90-day return policy and accept returns for any reason within 90 days of the purchase date. While we are happy to provide a refund for returned merchandise, the customer is responsible for the cost of return shipping.
Had the items been returned to us, we would have been more than happy to process a refund. Our return policy clearly states, "Please note that the purchaser is responsible for return postage." This information is available on the Product Returns page of our website.
We value our customers and would welcome the opportunity to assist further. If the customer contacts us directly, we will be happy to review their concerns and help in any way we can.
Shipping times are all lies
Shipping times are all lies. You will get it when you get it. And if something is on back order, why is it showing available on your site? I will shop somewhere else from now on
May 28, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was dissatisfied with the shipping experience for their order.
On May 28, 2026, we reached out to the customer through Trustpilot to gather additional information and help resolve their concerns. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details so that we can further assist. If they ask to speak with a supervisor, we would be happy to review the situation and work toward a resolution.
While we strive to maintain inventory availability, there are occasions when certain items may unexpectedly go out of stock. We appreciate the customer's understanding and welcome the opportunity to address any remaining questions or concerns.
Great experience
Great experience. Good timing delivery and handle with extra care. Dropped off at my house at the correct safe spot
May 27, 2026
Unprompted review
Reply from Adameve
Hi WAYNE 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @WAYNE 1—it means the world to us!
Here’s your review: “Great experience. Good timing delivery and handle with extra care. Dropped off at my house at the correct safe spot.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Useless customer service
What is the point of verifying all the account information and then claiming that I am not the person on the account. I verified my account but they said it wasn’t me even though it was all correct.
May 26, 2026
Unprompted review
Reply from Adameve
To provide order details, the information provided must match what is listed in our system. This helps protect our customers' privacy and security.
We attempted to contact the customer on 05/26/26 to gather additional details regarding the situation; however, we did not receive a response.
We encourage the customer to contact a supervisor so we can obtain the necessary information and further assist with their concern.
Account trouble!!
I tryed making an account 4 different time and even tried with different emails they wouldn't offer me any kind of help just kept repeating oops we can't use that or sorry you're information is incorrect. I just ended up ordering as a guest witch just makes it harder to track my package. But the site has my email address somehow and still sends coupons and stuff.
May 23, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/26/26 via email used to place the order, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I ordered 2 items the Rainbow Galaxy…
I ordered 2 items the Rainbow Galaxy Tapping Rose & it doesn't work the light comes on but nothing else works I charged it like it says but nothing very disappointing because I was very excited about receiving it 😔
May 25, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the condition of their package when it arrived. We will be happy to replace an item that was damaged during shipment. We reached out to this customer on 05/26/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I'm a loyal customer
The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.
May 22, 2026
Unprompted review
Reply from Adameve
Hi Marcy Norris 3,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Marcy Norris 3—it means the world to us!
Here’s your review: “The delivery was quick. Had an issue. Customer service was excellent in solving a problem immediately. I've been a customer for many years. And I'll continue using Adam & Eve for all my needs.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
All items not received.
Made a order in April and received it on the 23nd of April, one item was listed as back order ,still has not got any information or received the item on backorder
May 22, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/27/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Lost Package, No Resolution, Rude Service
Customer service was extremely rude when I reported my package is clearly lost. No resolution was given and I have no choice to report this to my bank.
May 21, 2026
Unprompted review
Reply from Adameve
We apologize that you did not receive your package. According to our records, your order was shipped on 05/14/2026. We understand how frustrating it can be when a shipment does not arrive as expected.
To resolve the issue, we issued a full refund for your purchase on 05/25/2026.
We value your business and hope you will give us another opportunity to serve you in the future. Our goal is always to provide a positive customer experience, and we would welcome the chance to make you a happy customer.
Underwhelming
Misleading size, its way too narrow, feels extremely cheap for the price. It was so underwhelmingly small that it did not need lube at all. It had a strange smell too. For the price, it was definitely very disappointing, might as well use my hand since its free. I would not recommend, save your money and time.
May 21, 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Product doesn't work at all
May 19, 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We apologize that you had questions regarding your order.
On 05/26/2026, we reached out through Trustpilot to request additional information so we could better understand and resolve your concerns. Unfortunately, we did not receive a response.
We would welcome the opportunity to assist you. Please contact us directly or ask to speak with a supervisor, and we will be happy to review your situation and work toward a resolution.
We stand behind all of our products and are committed to customer satisfaction. We look forward to hearing from you.
it smells horrible and delivery was not discrete
The product is as described. The only thing left out of the details is how bad it smells. Hopefully the smell will go away... only time will tell.
Adam & eve did horrible on discretion! who thought mailing a large life like dildo in the mail in a soft bag was a good idea? The product itself is also in its own soft bag not a hard plastic container...The moment you pick up the package you know what it is! There is no mistaking you have just grabbed a large c**k. I highly doubt I will ever order from Adam & Eve again. I live in a small town, the mail is delivered by people I know. Now those people know what I just got in the mail.
May 20, 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website. We sent an email that was used to place the order on 05/26/26 but did not get a response for more details.
The product doesn’t meet satisfaction
The product is really flimsy and smaller than expected. I thought let me at least try it and I did and it wasn’t good. I would rather use my hand. I would not recommend this item because I was extremely dissatisfied with the bangin Betty striker.
May 18, 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
I picked up our package yesterday
I picked up our package yesterday, the wife & I were trying to finish up our move, so we waited til this morning to open it! I purchased something that Interested her as a couples item, I just never made the purchase due to cost! Well this time it was worth it! Not only did. We get 2 items we wanted for half price, we got a $99.99 couples fun kit that made it all that much better! Cheers about to try at least 1 item now maybe 6? Who knows!
May 15, 2026
Unprompted review
Reply from Adameve
Hi Scott Hix 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Scott Hix 2—it means the world to us!
Here’s your review: “I picked up our package yesterday, the wife & I were trying to finish up our move, so we waited til this morning to open it! I purchased something that Interested her as a couples item, I just never made the purchase due to cost! Well this time it was worth it! Not only did. We get 2 items we wanted for half price, we got a $99.99 couples fun kit that made it all that much better! Cheers about to try at least 1 item now maybe 6? Who knows!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
If i could give them 0 stars i would
If i could give them 0 stars i would. I have had issues with products in the past that has required multiple emils to fix. and i have made purchases with guaranteed shipping and the products have not even been packed by the date i am supposed to receive the items with no refund or apology. It is a slipping website i no longer trust ordering from.
May 13, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/14/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. Third party payers like Apple Pay require us to use the information they have on file for the customer to ship the package. We reached out to this customer on 05/13/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
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