The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
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Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
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Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9K reviews
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Reply from Addison Lee
Good morning,
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that you received excellent service and price for your pre-booked cab.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning,
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear about your positive experience with our drivers and the cleanliness of our vehicles.
Kind Regards,
Linda
Customer Experience Advisor
Booked a car for 11.45 today!
Booked a car for 11.45 today. Advised driver was on his way at the time he was due and would be 25 minutes late. I had a train to catch from Waterloo station and would have arrived too late. Had to cancel car and was charged £24.18 as a cancellation fee. I then had to get a black cab and paid an additional £16 for this journey. Addisson Lee should be ashamed. Not only did they breach the agreement we had they then had the audacity to charge me for it as I was left with no choice but to cancel the ride or miss my train. Appalling service. Don't use if you want a reliable service. Stick to black cabs!!
September 4, 2026
Unprompted review
Reply from Addison Lee
Good Afternoon Judy,
Thank you for taking the time to share your experience with us.
I'm extremely sorry to hear of this.
Could you please email the booking details to customer.relations@addisonlee.com [customer.relations@addisonlee.com] so we can investigate.
Kind regards,
Amy
Customer Experience
Really unhappy with my first experience…
Really unhappy with my first experience with Addison Lee. We were the bridal support getting in the 7 seater with the bride. The driver helped me put a big bag into the boot. Great, everything was fine. When we got to the venue. We asked for a little more time because we needed to get organised , the bride had a long trail dress, we just needed time to get the bride sorted and out the car. The driver said he has to go to another job. As we are getting out the car and sorting the bride out, the car leaves- with the bag in the boot! The bag had things for the bride and groom there. When I called to ask the driver to call back I was met with customer service which was TERRIBLE. They made me pay £34 to have it brought back to me (was initially £60 something they said?!) & after (they refunded half after my complaint) but not full? After the driver didn’t even get out the car to help us with ANYTHING and knew he put a bag in the boot! He didn’t leave his seat to even open the doors for us etc and take the bag out and instead left us and drove off. I thought when you pay for a “better” service than uber etc you get better service? Like the driver coming out and opening the boot and helping with bags. But no we are supposed to do everything our self in our dress and heels ready for a wedding. Terrible- UBER WOULD HAVE SUFFICED just fine! And cost less overall.
August 28, 2026
Unprompted review
Reply from Addison Lee
Hi Amy,
I am truly sorry to hear about your disappointing experience with our service, especially on such an important day.
I understand how frustrating it must have been to have your bag left in the car, and we regret the inconvenience this caused during the wedding preparations.
We are also concerned about the issues you faced with our customer service team and the charges incurred to retrieve your belongings.
We are reviewing your feedback internally to ensure our drivers provide the expected level of assistance and that our customer service interactions are handled with the utmost care and efficiency.
We appreciate you bringing these matters to our attention, as it helps us to improve our services.
Kind Regards
Jayne
Customer Experience Advisor
arrived on time
arrived on time. driver was polite. car was clean and got us to our destination without problems.
August 25, 2026
Reply from Addison Lee
Good Morning Larry,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
We are pleased to hear that we met your expectations.
Kind regards,
Amy
Customer Experience
Reply from Addison Lee
Good Afternoon Mr Kemal,
Thank you for taking the time to leave this kind 5-star review.
We are so pleased to hear of your positive experience with our helpful, polite, and efficient service.
Kind regards,
Amy
Customer Experience
brilliant service
September 2, 2026
Reply from Addison Lee
Good Afternoon Mohammed,
Thank you for taking the time to leave this 5 star review!
We appreciate your feedback and are glad to hear you find our service brilliant.
Thank you again.
Kind regards,
Amy
Customer Experience
Reply from Addison Lee
Good morning Anish,
We are delighted to receive your amazing rating on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Dear Pritesh,
Thank you for your amazing feedback. We are glad to hear you had a friendly and helpful driver.
Kind Regards,
Shellie
Customer Experience
Driver are friendly, professional, and considerate
Drivers went very gently and smoothly, which helped me a lot, as I can get car-sick easily. They also helped me, being very patient until I was in the car. Drivers are friendly and considerate.
September 2, 2026
Reply from Addison Lee
Good Morning Christopher,
We are so pleased to hear about your positive experience and that our drivers were able to make your journey comfortable and stress-free.
We appreciate your kind words regarding their patience and consideration.
Kind regards,
Amy
Customer Experience
Reply from Addison Lee
Good morning Mr Hall,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Good morning Ellen,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Hi Andrew,
Thank you for the 5 stars! We hope to travel with you again soon!
Jenny
Customer Experience
Reply from Addison Lee
Hi James,
We really appreciate you taking the time to leave us 5 stars, and we're grateful for the positive feedback.
We hope to see you again soon!
Jenny
Customer Experience
excellent service
September 2, 2026
Reply from Addison Lee
Good Morning,
Thank you for the 5 stars!
Jenny
Customer Experience
Horrible
The driver did go to another hospital waiting for us. After they charged us £13 extra,just took the money from the account without asking us. The driver said the company asked him to go to …. hospital instead of the …. hospital where we were told them to come and pick us up.
August 25, 2026
Reply from Addison Lee
Hi Erisela,
I'm so sorry to hear that. Please email us on customer.relations@addisonlee.com [customer.relations@Addisonlee.com].
Jenny
Customer Experience
Reply from Addison Lee
Hi Alexandra,
Thank you so much for the positive feedback!
Jenny
Customer Experience
The driver was spot on time very early start
The driver was spot on time - very early morning pick up.
Polite and fitted all our bags for 6 people.
September 2, 2026
Reply from Addison Lee
Hi Greg,
Thank you so much for the positive feedback! We're glad it went well for you, and we are grateful for the 5 stars.
We hope to see you again soon!
Jenny
Customer Experience
Arrived on time very pleasant driver
September 2, 2026
Reply from Addison Lee
Good morning Margaret,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Hi Alex,
Thank you for taking the time to give us a 5* review!
Jenny
Customer Experience
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