We ordered gift box sets, comprising of a branded box containing a branded pen, notebook, powerbank and mug. The service from Chloe was exceptional from start to finish and we were grateful for th... See more
Company replied
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See what reviewers are saying
We ordered branded pens and ducks from AdGiftsOnline to give away at an upcoming trade show, and we're really happy with both the product quality and level of service delivered. The team was real... See more
Absolutely fantastic service. Sarah B and her team were so honest and really helpful in helping us make a decision about what branded products would suit our industry and how it would entice suitable... See more
Company replied
Always great working with AdGifts. Chloe is incredibly helpful and always willing to go above and beyond to deliver what we need for our customers. No complaints, highly recommend!
Company replied
Company details
Information provided by various external sources
AdGiftsOnline is an award-winning specialist of promotional merchandise and corporate gifts. We have been providing bespoke merchandise for over 23 years.
Contact info
Hooters Hall Road, ST5 9QF, Newcastle under Lyme, United Kingdom
- www.adgiftsonline.com
4.9
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great company, products and services
Fast, reliable, efficient, professional service
January 17, 2020
Unprompted review
Reply from adgiftsonline
Hi Donna
Thanks for the great review!
Kind regards
Chloe
Great service
Great service! The product I needed was easy to order, a great price and was deliver to my office promptly.
January 16, 2020
Unprompted review
Reply from adgiftsonline
Lovely , thanks for the review!
Supplied & delivered our company wine for Christmas
Supplied & delivered our company branded wine to our customers at short notice over the Christmas period.
The wine originally quoted was out of stock so they upgraded to more expensive free of charge.
Chloe dealt with my order from point of sale to delivery of goods and kept me informed about my order at every stage.
Great customer service!
January 15, 2020
Unprompted review
Reply from adgiftsonline
HI Mandy
Thanks so much for the lovely review, hopefully work together again soon! :-)
Kind regards
Chloe
Excellent Service
Excellent Service and choice.Great communication and help from Chloe, Nothings to much trouble.. Highly Recommend.
January 14, 2020
Unprompted review
Reply from adgiftsonline
Hi Dave
Thanks for the lovely review! :-) Hopefully help you out with some merchandise soon,
Kind regards
Chloe
Ad pens
Good service got my pens with my design on them so a big thanks to adgifts
December 21, 2019
Unprompted review
Reply from adgiftsonline
Thank you Carl! Happy new year :-)
So easy to deal with..!
I needed some promotional items (pens, keyrings) for some seminars for my business. Alex and Steph were SO easy to deal with as regards my requirements, artwork and in particular order quantities. I would thoroughly recommend Adgiftsonline for anyone's promotional goods needs! 👍🙂
December 13, 2019
Unprompted review
Reply from adgiftsonline
Hi Martin
Thanks so much for the great review! I have passed your feedback onto Alex and Steph.
Kind regards
Chloe
Fantastic service throughout
December 10, 2019
Unprompted review
Reply from adgiftsonline
Thanks Leanne!
Good customer service- Very bad courier service
I had 3 boxes of calendars due for delivery, only one tuned up on time, the second arrived on the 3rd, the third turned up on the 5th, half the box of items ordered was damaged so unable to even gift these to our clients.
December 10, 2019
Unprompted review
Reply from adgiftsonline
Hi Laura
Thank you for your review. I completely appreciate your comments, as a promotional merchandise supplier we are often at the mercy of our couriers on time-sensitive projects such as your advent calendars. We usually find DPD to be very reliable but in this case we were very much let down - as explained to you previously I experienced issues on these consignments that I have never seen before in my 8 years of working here. I really did do everything I could to try and get DPD to sort out and it is so frustrating when things fall at the last hurdle, but ultimately I understand your order is with us and the responsibility lands there.
With regards to the dates the first box was signed for Saturday 23rd November, the second on 27th November and the final box on Friday 29th November. I do understand this is less than ideal given that your order was for advent calendars but the dates you have written are incorrect and you had stated to me that you would still be OK to accept the goods if they arrived on the 29th. Your total order was for 145 and in your email you had advised that 17 were damaged so I am disappointed to now hear that in fact half of them were damaged. The advent calendars did leave our factory in a perfect state, unfortunately the damages were caused by a long journey as a result of DPD returning the goods to Germany. I had emailed you after you asked to escalate the issue, with the offer to speak to a Director or alternatively we try and come to some agreement on compensation between ourselves but I did not hear back.
With all of the above said I can see you have had 9 orders from me previously, all of which have gone smoothly so hopefully you can see that this is not our norm and give us another chance next year.
If you still wish to discuss this further then I am here to help. Many thanks again for your comments, we do take all feedback into account.
Kind regards
Chloe
Customer Services Manager
Excellent service
Excellent service.
The product we ordered was exactly what we were after. The product was finished to a high standard.
The production/delivery was also very quick after being told it would be two weeks which wasn't an issue they managed to turn it around withing 4 days.
Very happy with the service i received from start to finish.
Thank you Chloe we will defiantly be recommending you and buying your products again :)
December 10, 2019
Unprompted review
Reply from adgiftsonline
Hi Charlotte
Thank you so much for the lovely review. So glad that the product and service was what you were looking for! Look forward to hearing from you again in the future.
Kind regards
Chloe
Chloe was great to deal with and prompt…
Chloe was great to deal with and prompt with samples and quotes. Invoices sent out quickly that allowed the delivery of our bespoke water bottles in a time frame we were looking for and they delivered to 11 countries our order from Canada to New Zealand and all in between. Great service.Thanks Choe!!
December 10, 2019
Unprompted review
Reply from adgiftsonline
Hi Stephen
Thank you so much for the lovely comments! I'm glad you were happy with the service :-)
Kind regards
Chloe
Reply from adgiftsonline
Great thank you Giorgio! :-)
Fantastic experience as always
Fantastic experience as always! Wouldn't use anyone else - thanks again guys you make the whole experience so easy! Many thanks, Amie @ Central
December 6, 2019
Unprompted review
Reply from adgiftsonline
Hi Amie
Thanks so much for the lovely review. Have a great Awards Night!
Kind regards
Chloe
Personalised company tea bags
Highly recommend them. Responded quickly, artwork signed off, payment made and goods arrived within discussed time frame.
December 5, 2019
Unprompted review
Reply from adgiftsonline
Hi there,
Thank you for your review! Have a great Christmas & New Year
Chloe
Great Service yet again and superb…
Great Service yet again and superb sales staff
December 5, 2019
Unprompted review
Reply from adgiftsonline
Hi Sue
Thank you so much for your continued business! Have a lovely Christmas.
Kind regards
Chloe
Great service and speedy delivery
Great service and speedy delivery. Much appreciated.
December 4, 2019
Unprompted review
Reply from adgiftsonline
Thanks Lucy! Hope you're getting to enjoy one of the advent calendars? :-)
Chloe
They deliver - every single time!
Every time we require a promotional gifts, Ad Gifts Online deliver - every single time!
Chloe is brilliant, always getting back to any queries quickly and efficiently and delivery is within the specified turnaround time.
We wouldn't hesitate to recommend their services.
December 3, 2019
Unprompted review
Reply from adgiftsonline
Hi :-)
Thank you for your order and kind review!
Kind regards
Chloe
Alex Mackenzie was fantastic
Alex Mackenzie was fantastic, really helpful and collaborative when we were requesting help in our designs. great customer service skills.
December 2, 2019
Unprompted review
Reply from adgiftsonline
Hi Ben
So pleased that you are happy with our customer service and design service also! I have passed your comments on to Alex, she is delighted :-).
Kind regards
Chloe
Fantastic service
Fantastic service, quick, reliable and delivered everything they promised first time with no issues.
Will be ordering more items from them!!
November 29, 2019
Unprompted review
Reply from adgiftsonline
Hi Joel
Thank you for the great review! Look forward to working with you again.
Kind regards
Chloe
Efficient speedy and professional
Efficient speedy and professional, everything you need from a gift service.
November 27, 2019
Unprompted review
Reply from adgiftsonline
Hi Annabel
Thank you so much for your review :-)
Kind regards
Chloe
This is the 2nd year in a row we have…
This is the 2nd year in a row we have used adgiftsonline and we're really pleased with the service and the advent calendars.
November 27, 2019
Unprompted review
Reply from adgiftsonline
Hi Stephen
Thank you for the review, it's been great doing business with you again. Hopefully you saved an advent calendar for yourself?!
Kind regards
Chloe
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