Admiral travel insurance stepped in after Jet2 failed to refund our cancelled holiday to Cyprus due to the attacks on the British army base. Their staff were very understanding of the situation we w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wanted car insurance, got car insurance with no fuss or ridiculous, over intrusive questions, so I'm very happy. Considering the named driver had no experience when I applied I thought the price was v... See more
Company replied
Paul who assisted us was one of the best helpers I have experienced. He explained so clearly and was so kind to an 85 yr old. The cost of our insurance was excellent In fact we did ask if we had to c... See more
Company replied
It was bought through a comparison site, and was very straightforward. This is the first time I have used Admiral insurance. I was previously with quote me happy . Com which is an online only platform... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
Contact info
Tŷ Admiral, David Street, CF102EH, Cardiff, United Kingdom
- www.admiral.com
4.5
Excellent
151K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Admiral Insurance
Hello Emma,
Thank you for your great feedback! 😊 We’re really pleased to hear the process was quick, clear and easy, just what we aim for when helping you get a quote and start your policy 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi!
Thanks for your feedback. We’re really pleased to hear you found our website easy to access and helpful. Making information clear, simple to find, and easy to use is really important to us, so it’s great to know that was your experience 😊👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Excellent
Excellent. Please note, I have already completed one of these. The staff have always been most helpful.
April 21, 2026
Reply from Admiral Insurance
Hi Dazza!
Thank you for your feedback. We really appreciate you letting us know, and we’re pleased to hear you’ve already completed one of these. It’s great to know our staff have always been most helpful 😊🙌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Gary!
Thank you for your feedback. We’re really pleased to hear you experienced efficient service. Making things run smoothly and dealing with requests quickly and clearly is really important to us, so it’s great to know that was your experience 😊. Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Unanswered emails
I had difficulty in contacting you via your website (??)
I wanted confirmation about the following:I do NOT give you permission to renew my policy automatically.
I do NOT want you to retain the credit card details used for this transaction.
Please confirm that both of these instructions have been understood and accepted.
You didn't confirm !!
April 20, 2026
Reply from Admiral Insurance
Hi Rui
We appreciate you bringing this to our attention. We apologise for the difficulty you experienced reaching us and for the lack of confirmation regarding your policy preferences. I have passed your details to the relevant team to look into this for you further.
Thanks
Jo
Reply from Admiral Insurance
Hi John!
Thanks for your feedback. We’re really pleased to hear you found the price best suited to your needs and that everything was easy to arrange. We appreciate you choosing Admiral 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Demoted to Petty Officer…
Not a very good first experience with Admiral. Call handler, it was blamed on ‘technical issues’ dropped call just as I was about to pay after being on the line for 42 minutes. I rang back and had to go through the same nonsense again only to be told the call handler would ring me back. He did, three times, only due to more ‘technical issues’ he muted the call so I couldn’t hear anything. Third time I got through I was asked for the same details AGAIN and I told them not to bother and hung up. I was extremely frustrated by this stage however they did ring back, got insurance sorted and a complaint was raised which was resolved quickly hence my three stars.
I think I’d demote Admiral to ‘Petty Officer’ at best.
April 21, 2026
Reply from Admiral Insurance
Hi Mr Livingstone
We appreciate you sharing your initial experience. We're sorry to hear about the technical difficulties and frustration you faced during the call. We're glad the complaint was resolved quickly and appreciate your feedback, which we'll use to improve our services.
Thanks
Jo
Reply from Admiral Insurance
Hi!
Thanks for your feedback. We’re really pleased to hear you received good service. Providing helpful and reliable support to our customers is very important to us, so we appreciate you taking the time to share your experience 😊👌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Vicky!
Thanks so much for your feedback. We’re really pleased to hear you had a great experience with us. Providing a smooth, positive service is very important to us, so it’s lovely to know that came across. We really appreciate you choosing Admiral 🙌. Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Teresa!
Thanks for your feedback. We’re really pleased to hear you found everything quick and easy. Making the process smooth, simple, and hassle‑free for our customers is really important to us, so it’s great to know that was your experience 😊👌. Safe travels 🛩️
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Fintan!
Thanks for the great feedback. We’re really pleased to hear you received great service and found our rates competitive. We really appreciate you choosing Admiral 😊👌
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Yaseen!
Thanks so much for your feedback. We’re really pleased to hear you received quick service and had such an amazing experience. We truly appreciate you choosing Admiral 😊🙌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Rubbish tried to book travel insurance…
Rubbish tried to book travel insurance with 25% discount got nowhere , even locked me out of my account reset utter shambles . Contacted office who finally advised that unable to quote cover with pre existing medical conditions. BUT nowhere did I advise this hours wasted. !!!!
March 19, 2026
Reply from Admiral Insurance
Hi William
We’re really sorry to hear about this and understand how frustrating that must have been, especially after spending so much time trying to arrange cover. That’s certainly not the experience we want for our customers, and we’re sorry for the confusion around the discount and your account access.
We appreciate you raising that pre‑existing medical conditions weren’t mentioned initially, and we’re sorry this wasn’t made clear sooner. Thank you for taking your time to leave us a review.
Thanks
Jo
Great car insurance
Have been using their car insurance for many years and never had any problems. Their system is easy to use, very easy renewals and quotes. Very happy with their services.
April 22, 2026
Unprompted review
Reply from Admiral Insurance
Hi Douglas!
Thank you for sharing your feedback. We’re really pleased to hear you’ve been with us for many years and have always had a positive experience. It’s great to know you find our system easy to use, with straightforward renewals and clear quotes. We really appreciate your loyalty and are delighted to hear you’re happy with our service 😊👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The lady I spoke to
The lady I spoke to, Ridhi was friendly and very helpful and sorted my problem out for me.
April 21, 2026
Reply from Admiral Insurance
Hi Lynda!
Thank you for sharing your feedback. We’re really pleased to hear that Ridhi was friendly, very helpful, and able to sort your problem out for you. We’ll be sure to pass your kind comments on to her , they’ll be much appreciated 😊. Safe travels 🛩️
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Really competitive car insurance quotes…
Really competitive car insurance quotes with the added comfort of knowing you are with a reputable well established company
April 21, 2026
Reply from Admiral Insurance
Hi!
Thanks so much for your feedback. We’re really pleased to hear you found our car insurance quotes competitive, and that being with a reputable, well‑established company gave you extra peace of mind. We really appreciate you choosing Admiral 😊👌
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Fast friendly service peace of mind.
April 21, 2026
Reply from Admiral Insurance
Hi Christine!
Thanks for the great feedback. We’re really pleased to hear you experienced fast, friendly service and that it gave you real peace of mind. That’s exactly what we aim to provide 😊. Safe travels 🛩️
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Great Platinum deal for renewal.
Great Platinum deal for renewal.
Would have given 5 * if I had been quoted the agreed price on my first enquiry.
April 21, 2026
Reply from Admiral Insurance
Hi Candia!
Thank you for sharing your feedback. We’re really pleased to hear you were happy with the Platinum renewal deal. We’re sorry to hear the agreed price wasn’t quoted on your first enquiry, and we appreciate you highlighting this. Your comments are valuable and help us improve, and we’re glad we were able to get things right in the end. Thanks again for choosing Admiral 😊
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Mark!
Thanks for your feedback. We’re really pleased to hear that everything was explained well and easy to understand. Making sure our customers feel informed, confident, and clear about their cover is really important to us, so it’s great to know that was your experience 😊🙌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Unfair policy increase
When I finally got access to speak with a human which in my opinion takes far too long, I have no issue with the agents knowledge and helpfulness,
Question why can I not be removed from the CUE database, apparently as a result of initiating a claim then subsequent cancelling the process my new policy increased by around £250, yet another example of a big corporation squeezing the public.
April 18, 2026
Reply from Admiral Insurance
Hi David
We appreciate your feedback. We regret the long wait to speak with an agent and the impact of the CUE database on your new policy after cancelling a claim. Thank you for taking your time to leave us a review.
Thanks
Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.