Admiral travel insurance stepped in after Jet2 failed to refund our cancelled holiday to Cyprus due to the attacks on the British army base. Their staff were very understanding of the situation we w... See more
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Review summary
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What people talk about most
Based on these reviews
Wanted car insurance, got car insurance with no fuss or ridiculous, over intrusive questions, so I'm very happy. Considering the named driver had no experience when I applied I thought the price was v... See more
Company replied
Paul who assisted us was one of the best helpers I have experienced. He explained so clearly and was so kind to an 85 yr old. The cost of our insurance was excellent In fact we did ask if we had to c... See more
Company replied
It was bought through a comparison site, and was very straightforward. This is the first time I have used Admiral insurance. I was previously with quote me happy . Com which is an online only platform... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
Contact info
Tŷ Admiral, David Street, CF102EH, Cardiff, United Kingdom
- www.admiral.com
4.5
Excellent
151K reviews
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Unfair policy increase
When I finally got access to speak with a human which in my opinion takes far too long, I have no issue with the agents knowledge and helpfulness,
Question why can I not be removed from the CUE database, apparently as a result of initiating a claim then subsequent cancelling the process my new policy increased by around £250, yet another example of a big corporation squeezing the public.
April 18, 2026
Reply from Admiral Insurance
Hi David
We appreciate your feedback. We regret the long wait to speak with an agent and the impact of the CUE database on your new policy after cancelling a claim. Thank you for taking your time to leave us a review.
Thanks
Jo
Quick & easy
April 21, 2026
Reply from Admiral Insurance
Hi!
Thanks for your feedback. We’re really pleased to hear you found everything quick and easy. Making the process smooth and hassle‑free for our customers is really important to us, so it’s great to know that was your experience 😊🙌. Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Jose!
Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience with us was very good. Providing a smooth, positive, and straightforward journey for our customers is really important to us. We really appreciate you choosing Admiral and sharing your thoughts with us 🙌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi!
Thanks for the great feedback! We’re really pleased to hear you found the search easy, the results fast, and the pricing competitive. Making things quick, clear, and good value is exactly what we strive for 🙌 Safe travels 🛩️
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Great service
I had made a mistake with the start date of the policy. The agent I spoke to was very helpful and sorted it out immediately
April 22, 2026
Reply from Admiral Insurance
Hi Peter!
Thank you for sharing your experience. We’re really pleased to hear that when you noticed the mistake with your policy start date, our agent was able to help straight away and get everything sorted for you quickly. Providing prompt and helpful support like this is really important to us, so it’s great to know you felt well looked after 😊 Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi S Raam!
Thanks for your feedback! We’re really pleased to hear you found our team polite and friendly. Providing a welcoming and positive experience is really important to us, so it’s great to know that came across 😊. Safe travels 🛩️
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Rocky!
Thanks for your feedback. We’re really pleased to hear you found everything quick and easy. Making the process simple and hassle‑free for our customers is really important to us, so it’s great to know that was your experience 😊👌. Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Comprehensive talk through of the whole…
Comprehensive talk through of the whole needs. just one point is that when I telephoned to ask a question there wqas no acceptance .
Question was what the need for the additional policyholder who obviously doesnt live at the house?
Reply would be appreciated, thanks
April 21, 2026
Reply from Admiral Insurance
Hi Robert!
Thank you for taking the time to share your feedback. We’re pleased to hear you felt your needs were comprehensively talked through, but we’re sorry to hear about your experience when calling with a follow‑up question. We appreciate you raising your query about the additional policyholder, a member of our team will be in touch to answer your query 😊.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
AVOID!
Utterly appalling! Will NEVER buy from this company again. Currently have 4 policies running for various children's needs, both motor and travel, happy enough to take my money but by god if you want to get any service from them forget it! Calls outsourced to India! Complete lack of comprehension of my problem and live chat was even worse went round in circles for 45 minutes with whichever imbecile was working that!
AVOID!
April 22, 2026
Unprompted review
Reply from Admiral Insurance
Hi Clare
We appreciate you bringing this to our attention. We're very sorry to hear about the difficulties you experienced with our service and the frustration caused by the lack of clear communication. If you still require further assistance, please email your query and policy details to ReviewFeedbackSupport@admiralgroup.co.uk.
Thanks
Jo
Reply from Admiral Insurance
Hi Roy!
Thanks so much for the fantastic feedback. We’re really pleased to hear our staff were knowledgeable and very helpful a 10/10 means a lot to us. Thank you for choosing Admiral 👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
So my daughter was in a car accident
So my daughter was in a car accident, not her fault. It has left her disabled. Over 5 years ago. Still waiting for admiral to sort. They have sent her to wrong drs, made her wait ages to see specialist. Now since Christmas still trying to sort. Emailed phoned and Reece who is dealing with the case. Has not replied. I will always tell people not to use them also work colleagues as well
April 22, 2026
Unprompted review
Reply from Admiral Insurance
Hello Mary,
Thank you for taking the time to share your experience. I’m truly sorry to read about the accident involving your daughter and the life changing impact this has had on her and on your family. I can only imagine how difficult the past few years must have been for you all, and I appreciate you speaking so openly about this.
I’m also sorry to hear how distressing and frustrating it has felt while trying to obtain updates, particularly given how long this matter has been ongoing. I can understand why the communication difficulties you’ve described would
be deeply upsetting during such an already challenging time.
If you’re able to email your full name and claim number to the address below, I can ensure your concerns are formally raised as a complaint so they can be fully and appropriately reviewed by the relevant team.
Thank you,
Rach
ReviewFeedbackSupport@admiralgroup.co.uk
Reply from Admiral Insurance
Hi Owen!
Thanks for your feedback. We’re really pleased to hear you found everything easy and straightforward, and that you’re happy with both the cover and the price. Making things clear and good value is really important to us 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi John!
Thanks for the feedback. We’re really pleased to hear you found the process easy to follow and were happy with the quote. Making things simple and clear is exactly what we aim for 😊 Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Admiral insurance inspired my choice…
Admiral insurance inspired my choice for good pricing that other providers could not touch ,the service was polite appropiate ,with staff brilliant best regards
April 21, 2026
Reply from Admiral Insurance
Hi Leon!
Thank you so much for your kind feedback. We’re really pleased to hear that Admiral’s pricing stood out compared to other providers and helped inspire your choice. It’s also great to know you found our service polite and appropriate, with such brilliant support from our team 🙌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Easy to put in personal details and…
Easy to put in personal details and quote a competitive price
April 21, 2026
Reply from Admiral Insurance
Hi June!
Thanks for your feedback. We’re really pleased to hear you found it easy to enter your personal details and that the quote was competitively priced. Making the process simple while offering great value is really important to us 😊. Safe travels 🛩️
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Anthony!
Thanks for your feedback. We’re really pleased to hear you found the setup quick and easy. Keeping things simple and hassle‑free is something we really focus on. Thanks for choosing Admiral 😊👌.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
I had very helpful friendly
I had very helpful friendly, supportive and straight to the point conversation with your representative!
March 29, 2026
Reply from Admiral Insurance
Hi Ljubomir!
Thank you so much for your lovely feedback. We’re really pleased to hear you had such a helpful, friendly, and supportive conversation with our representative, and that everything was clear and straight to the point. Thanks again for choosing Admiral 😊.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
IMy experience was great
IMy experience was great, because the whole process of issuing my with Admiral was supper fast and easy online with no stress and I am happy about it, Admiral is doing a great job, and I just want to say keep it up.
April 19, 2026
Reply from Admiral Insurance
Hi Titigbe!
Thank you so much for sharing your experience with us. We’re really pleased to hear the whole process was super fast, easy to complete online, and completely stress‑free. It’s great to know you’re happy with the service and that it left such a positive impression. Thank you for choosing Admiral, and we’ll certainly keep it up 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi!
Thanks for your feedback. We’re really pleased to hear you found the insurance quote reasonable and the setup process easy. We’re glad we could make things clear, straightforward, and good value for you 👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Efficency throughout call from operative
April 21, 2026
Reply from Admiral Insurance
Hi Howard!
Thank you for your feedback! We’re really pleased to hear you experienced efficiency throughout your call with our operative. Providing clear, smooth, and helpful support is exactly what we strive for, so it’s great to know that came across 😊.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
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