Admiral Law Reviews 

Quick, professional and polite

It's been 2 years since my van accident. It was not my fault other car wrote my van off. My claim is still on going and still not resolved avoid using terrible service.

Admiral law settled my claim with admiral. This is an Admiral v Admiral Claim. That has been going on for nearly 5 years. There is a mysterious third party that gave me a settlement amount, asked for my bank details. Now won’t pay me. Seriously go miles out of your way to avoid admiral and admiral law

The represent Mira, was very patient and helpful.

Was always kept up to date in the progress of my claim and my case handler was always helpful etc when I didn't understand things

**Consistently terrible and incompetent — I left over a year ago and they are still causing problems**

I previously held insurance with Admiral and left over a year ago because their service was consistently terrible. Their customer service was poor, their administration was incompetent, and dealing with them was repeatedly more stressful than it ever needed to be.

Despite the fact that I have not been an Admiral customer for over a year, they have now started contacting me regarding a grievance raised by somebody else. I did not raise the grievance, I am not the complainant, and I have absolutely no desire to have any dealings with Admiral.

When I asked why they were contacting me about someone else's complaint, they failed to provide a proper explanation. Instead of acknowledging their mistake, they simply refused to answer the very reasonable questions I asked.

For a financial services company, this is deeply concerning. If you cannot establish who the complainant is before discussing a complaint, it raises serious questions about your internal controls, complaint-handling procedures and approach to protecting customers' personal data. Based on my experience, Admiral's standards in these areas appear alarmingly poor.

This isn't an isolated mistake. It reflects the same incompetence and poor customer service that led me to leave Admiral over a year ago. Unfortunately, nothing seems to have changed.

I do not want any further contact from Admiral. I simply want them to stop contacting me regarding matters that have nothing to do with me and to improve the standards of customer service and data handling that customers should reasonably expect.

I would never insure with Admiral again and would strongly encourage anyone considering them to think carefully before doing so.

The case handler was very accommodating, professional, and took the time to explain everything clearly. They answered all of my questions, kept me informed throughout the process, and made me feel reassured. I really appreciate their excellent support and communication. Thank you!

I’ve had a great experience with Admiral Law throughout my claim. Lianne Kan was incredibly helpful, professional, and kept me updated every step of the way, making a long process much less stressful. Communication was always clear, and I felt well supported throughout. Thank you, Lianne, and the Admiral Law team for all your hard work and assistance.

Professional and fast service. Excess reimbursed within 1–2 months. Highly reliable.

Slow process, took almost 4 years to settle. Claims handler changed numerous times. No updates received. Several complaints made against them which were all all upheld therefore acknowledging their incompetence. I wouldn't even give one star if it was possible!

My non fault accident when I was hit from behind while stationary at a red light was on 25/11/21. It's only now I have been offered an injury compensation settlement.

The original medical report was a work of fiction as it had so many mistakes which delayed the process getting it corrected.

At the 3 year anniversary an extension had to be requested in court as the settlement hadn't been reached.

I reported Admiral Law to the Legal Ombudsman as I would go months at a time with no contact.

I hope to receive my settlement soon but I would never recommend using them as my entire experience has been appalling.

Had a lovely lady who was very helpful and explained everything

Connor from admiral law was so helpful and understanding throughout the call. He went through all the details very thoroughly. He rang me almost 20 minutes after I had made the claim so very efficient. He dealt with the law side of the claim really well, would recommend his services if anyone finds themselves in this situation!

The gent, Owen, that helped me with everything was excellent in sorting everything out and helping me understand what I needed to do.

Very helpful n detailed undeestanding of the case by Ellis

The call handler was really sympathetic, and helped me out immensely, as I've never been in car crash before now.

She talked me through every stage of the claim process clearly and calmly.

They go above and beyond always helpful keep you in touch with how your problem is going and always cheerful and understanding couldnt recommend highly enough

Always easy to excess and staff service is very good. Make understand customer very simple way