I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Admiral Law handled my case very well. As soon as they took over the communication was excellent. I was kept informed the whole time, talked through how to submit evidence. My case was relatively e... See more
the customer portal was good and easy to use . the case handler was very helpful. there was no need for long telephone conversations ,the portal meant access to your case at any time. When there was n... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
Asks customers to review
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Excellent service
Bethan one of the case workers was extremely patient and helpful. She was knowledgeable and answered any questions I had regarding my claim.
August 4, 2026
Unprompted review
The woman I spoke to was clear and…
The woman I spoke to was clear and helpful, also very thorough.
July 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible
If there was an option to leave no stars I would
My claim has been going on for 2 years and I’m no further on
I have jsut been asked for the reg number of the car it was a bus that drove off 2 years later asking me this.
My complaints been in for weeks and no one has even read it and the manager doesn’t know the complaint procedure.
August 4, 2026
Unprompted review
Reply from Admiral Law
Dear Emma Mallon,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
I had a great experience with Admiral…
I had a great experience with Admiral Law. They were efficient, professional, and kept me informed throughout the process of handling my insurance claim. Everything was dealt with smoothly, and I really appreciated how straightforward and stress-free they made the whole experience. I would definitely recommend their services.
July 30, 2026
I was contacted on the same day and the…
I was contacted on the same day and the person dealt with my claim quickly and listened to what I needed to explain.
August 3, 2026
Zameer Ali, the best!
Zameer Ali is what made my experience good! He was always very patient, thorough, helpful and communicated to me. His communication was impeccable on even the smallest update I was always informed. He had great customer service and was a very personable chap.
July 23, 2026
Absolutely awful
Absolutely awful. My claim has been ongoing now for 16 months and communication is terrible. I’ve been with Admiral car insurance for 6/7 years and will now be renewing my insurance with a different company.
I have been requesting an update for 6 weeks with no communication back, I couldn’t even tell you the name of the person dealing with my claim.
August 3, 2026
Unprompted review
Reply from Admiral Law
Good morning Jessica Moreton
Thank you for your feedback. Unfortunately, you have not responded to our request for further information so I have been unable to trace your claim and investigate further.
Yours sincerely
Admiral Law
speed of settlement although check has…
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things all i want my access of£250 asap thank you claim ref 2002089105
August 3, 2026
Great company
Clear, easy to work with and they got the job done ! What more can you ask for.
July 31, 2026
Alex was helpful and friendly when…
Alex was helpful and friendly when explaining the information required.
August 3, 2026
Very professional and I am always kept…
Very professional and I am always kept up to date on progress.
August 3, 2026
Great communication through the portal…
Great communication through the portal service.
July 29, 2026
Polite
Conor helped me make a claim submission in his law firm, he was exceptionally polite and taking time to explain each step. I really appreciated their calm manner.
August 3, 2026
Excellent Customer Service
August 3, 2026
Very quick and professional thankyou.
July 28, 2026
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